JOHN W. HOLLON

469-***-**** adzsz9@r.postjobfree.com linkedin.com/in/johnwhollon/

Professional Summary

An analytical and creative-problem solver with 30+ years of IT and customer service experience. Proven success handling complex, detailed projects, managing and adapting to a wide range of customer interactions, ensuring customer success, and collaborating with cross-functional teams.

Professional Experience

Quality Associate Engineer

Accenture (Umlaut)

● Tested 20+ cases for 4 to 6 of client’s electronic devices daily with engineers to ensure quality control.

● Nurtured client relationships in 120 countries by providing logistical and transportation support for field engineers. Engineering Support Driver (Contract)

Aerotek

● Guided engineers on over 6 test routes for a total of 22 project requirements daily.

● Assembled 3 to 6 weekly maintenance schedules and requests to the Coach supervisor. School Bus Driver

First Student, Inc.

● Safely transported over 100 students in a 70 school, 53,000 student school district.

● Maintained daily records of 6 daily routes, mileage, and discipline within a safe, genial environment. Coach Operator

Lone Star Coaches

● Navigated large groups of 40 to 56 clients per trip, frequently requested by returning customers.

● Conducted venue research to provide interesting, relevant details to significantly improve overall client trip satisfaction for over 50 corporations, schools, youth groups, and senior citizens. CDL Delivery Driver

Lowe’s Home Improvement

● Received excellent customer ratings delivering 20 to 40 large appliance products weekly.

● Adhered to 10 to 20 strict delivery schedules and routes weekly while maintaining excellent customer service and communication.

● Produced 20 to 30 weekly reports including delivery logs, invoices, and receipts. Driver-Route Coordinator/Dispatcher

Dallas Co. Schools

● Nominated twice for Driver of the Year.

● Managed a fleet of over 1,900 buses, coordinating schedules for 150+ bus drivers daily.

● Provided transportation and administrative services for a district of more than 75,000 students. Education

University of Texas at Arlington

Bachelor of Business Administration, Real Estate Minor Achievements Certifications and Training

Member of EDS Y2K Team showcased at the Smithsonian Institute Texas Scottish Rite Hospital Volunteer

Real Estate Education Core Classes

TREC salesman license

Occupational License/Certification

Certified Supervisor #1005 Certification

Texas Association Of Pupil Transportation

TASBO Transportation Business Specialist Certification August 2020-Present

Dallas, TX

July 2019-August 2020

Dallas, TX

September 2017-June 2018

Lewisville, TX

August 2014-March 2018

Grand Prairie, TX

June 2014-April 2015

Dallas, TX

August 2003 - September 2013

Dallas, TX

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