Contact

Education

+639*********

Phone

adzsyz@r.postjobfree.com

Email

https://www.linkedin.com/in/r

onsilvestre/

LinkedIn

Ron Aldwin Silvestre

Obtain a job where I can use my exceptional interpersonal, communication, and leadership skills to resolve customer issues, influence colleagues, and foster a positive relationship between the customers and the company

Experience

Leads and manages a team of Group Leaders and Recruiters in the optimal execution of recruitment operations activities. Ensures they meet/exceed goals on a daily/weekly/monthly basis

Conducts performance management activities for team members supervised Works with the rest of the leadership team to identify staffing needs, source, and screening candidates, conduct interviews, and extend job offers as necessary As a Senior Team Manager in an RPO, I have an in-depth knowledge of candidate sourcing and database management. I focus on different industries including Manufacturing, Life Sciences, IT, Healthcare Staffing, and Engineering for processing and placements.

Leads and manages a team of CSRs in the optimal execution of call center operations activities. Ensures they meet/exceed goals on a daily/weekly/monthly basis Conducts performance management activities for team members supervised Handles escalation calls and emails - exercising discernment Motivates and inspires team members to perform better

Manages the queue and controls abandoned calls by utilizing resources Listens to calls and ensure proper guidelines, process, and ethics are followed Provides feedback to team members to align process and awareness Create initiatives to encourage team members to perform well Senior Team Manager - Recruitment

Team Leader - Customer Service

Quality Analyst - Customer Service

July 2021 - August 2023

April 2016 - July 2021

February 2015 - April 2016

PSG Global Solutions

TELUS International Philippines, Inc.

TELUS International Philippines, Inc.

Mapua Institute of Technology

Notre Dame of Greater Manila

B.S. Electronics and Communications

Engineering

Highschool

2009 - 2012

2009

Customer Service

Process Flows

Generate Leads

Recruitment

Excel proficiency

Appointment Setting

English

Filipino

Expertise

Language

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve extreme satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents and follow communication procedures, guidelines, and policies October 2013 - February 2015

Customer Service Representative

TELUS International Philippines, Inc.

January 2013 - July 2013

Customer Service Representative

EGS (Alorica, Inc)

Contact this candidate