Stephanie Cook

Reno, NV *****

adzsxp@r.postjobfree.com

+1-775-***-****

in search of a position with a forward-thinking, client-focused business. Increasing my experience as a customer-focused professional and as the manager of a fantastic team. to maintain a great visitor experience while ensuring a safe and healthy work environment. Authorized to work in the US for any employer

Work Experience

Assistant Manager

Port Of Subs Mira Loma - Reno, NV

January 2022 to July 2023

Managed a total of 6 employees. Including employee time management to achieve efficient man hours. Cutting as needed.

Prepped, and baked of the 2 house breads as well as the limited time offer (seasonal) bread. Based on the P&Ls structured a daily par sheet to economically bake for the day. Handling of Cash, nightly drops, responsible for orderly cash drawers. Properly engaged any and all complaints to ensure satisfaction by our guests. Assisted and collaborated with Manager with our daily catering /off site business. Crew Member

Port Of Subs Mira Loma - Reno, NV

September 2021 to January 2022

• Daily Food Preparation

• "Slicer" during the rush of lunchtime.

• As required, a cash register.

• closing responsibilities

• opening and closing of entire store

Production Associate & Department Station Trainer

Tesla Gigafactory 1 - Sparks, NV

October 2020 to September 2021

• Stator Dept and general duties required as need.

• Trained and development of employees for all 12 stations that made up the Stator Department.

• Fielded employees issues and requirements as need to ensure systematic production. Customer Service Representative

ONE CONTACT INC - Reno, NV

February 2020 to October 2020

• Wells Fargo Call center for their memberships / rewards department. Graveyard Shift Dispatcher

A & A Towing and Recovery - Reno, NV

January 2019 to November 2019

• answered client calls and sent tow truck drivers where they were needed.

• kept a sympathetic demeanor with the client while handling the call.

• An average of six drivers were dispatched and organized per shift.

• made sure all calls were well documented and took invoices and data entry Enrollment Specialist

Alere - Reno, NV

December 2009 to July 2010

Called and enrolled clients into health care programs offered to them through their insurance company Debt Collector

First Source Advantage - Reno, NV

January 2007 to March 2009

Called debtors and collected on debt that they owed, top collector with the company for 6 months in a row...

Cashier Supervisor

KFC - Reno, NV

April 2005 to November 2006

Shift leader

assistant manager

Data Entry

West Corporation - Reno, NV

January 2003 to September 2004

Transferred data from one database to another for a cell phone company Secretary

ICDA high school - Reno, NV

September 2000 to May 2004

At my high school, I worked as a secretary for credit. Accessed many phone lines at the front desk, entered data, and welcomed visitors to the front office at the high school. most of the queries about our school that people had were addressed.

Homemaker

Reno, NV

Was a homemaker in between some jobs

Education

High school or equivalent

I Can Do Anything Charter High School - Reno, NV

August 2000 to May 2004

High school diploma or GED

Skills

• Most computer programs (10+ years)

• Picker Packer (Less than 1 year)

• Shipping Receiving (Less than 1 year)

• Order Puller (Less than 1 year)

• Warehouse Associate (1 year)

• Customer Service (3 years)

• Customer Service (3 years)

• Customer Service (3 years)

• Call Center (5 years)

• Customer Care (3 years)

• Customer Support (5 years)

• CSR (7 years)

• Google Docs (4 years)

• Shift Management

• Data Entry

• Shift Management

• Microsoft Word

• Microsoft Outlook

• Phone Etiquette

• English

• Computer Skills

• Front Desk

• Microsoft Excel

• Cash Handling

• Word Processing

• Administrative Experience

• Office Administration

• Typing

• Clerical Experience

• Assembly

• Microsoft Office

• Computer Literacy

• Assistant Manager Experience

• Time Management

• Management

Assessments

Customer service — Proficient

August 2020

Identifying and resolving common customer issues.

Full results: Proficient

Written communication — Proficient

July 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Scheduling — Proficient

July 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Sales skills — Proficient

August 2023

Influencing and negotiating with customers

Full results: Proficient

Cooking skills: Basic food preparation — Proficient August 2023

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Retail customer service — Proficient

July 2023

Responding to customer situations in a retail setting Full results: Proficient

Work motivation — Proficient

August 2020

Level of motivation and discipline applied toward work Full results: Proficient

Work style: Reliability — Proficient

May 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

July 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I am a quick learner, able to work well on my own or in a group.. Determined and driven.. Honest trustworthy and reliable..

Contact this candidate