Project Manager Data Entry

Hector J. Gonzalez

**** ****** ******* *** **, Pine Brook, NJ 07058

adzsx4@r.postjobfree.com Cell: 973-***-****

Professional Summary

Experienced Communications Technician committed to maintaining cutting edge technical skills and up-to-date industry knowledge. I have completed the intensive field technician training offered on the job through Comcast. Trained to handle residential and commercial workloads. Have wide knowledge of installation and service of cable products including Xfinity X1, Tvision video equipment, MOCA Systems, High Speed Data services, networking equipment and digital voice services. Able to troubleshoot problems with existing equipment either company issued or customer owned.

Core Qualifications

●Excellent diagnostic skills

●Team player

●Mediation capability

●Skilled multi-tasker

●Fluent in Spanish

●Strong client relations

●Vast Technical Knowledge

●Quality assurance

●Excellent interpersonal skills

●Trained in Business/Commercial installations

●Trained in Fiber Fusion Splicing

Superior capacity of understanding new concepts and applying them correctly

Experience

Installation Technician, 1/2019 - Present

Tvision Tmobile H&E - Parsippany, NJ

●Responded in a timely fashion to customer locations for scheduled installations or trouble calls.

●Inspected installation sites to determine best line placement.

●Installed Tvision gateways, Lite boxes and moca adaptors

●Tested all installed components to insure they were working properly.

●Activated new installations on-site.

●Gave customers brief tutorials on their new equipment..

●Tested existing systems with which customers were experiencing problems.

●Tested lines and signals using meters and tools.

●Replaced lines as needed.

●Exhibited excellent customer responsiveness and received high marks on telephone and computer surveys.

●Successfully completed online technician training course provided by T-mobile after being hired.

●Trained in Moca Network installation and troubleshooting.

Communications Technician level 4, 2/3/2014 – 1/6/2019

Comcast NBCuniversal - South Kearny, NJ

●Responded in a timely fashion to customer locations for scheduled installations.

●Inspected installation sites to determine best line placement.

●Drilled holes when needed and ran lines.

●Installed Xfinity X1 entertainment systems, networking systems and security systems.

●Tested all installed components to insure they were working properly.

●Activated new installations on-site.

●Gave customers brief tutorials on their new equipment.

●Responded to Comcast repair calls.

●Tested existing systems with which customers were experiencing problems.

●Tested lines and signals using meters and tools.

●Replaced lines as needed.

●Exhibited excellent customer responsiveness and received high marks on telephone and computer surveys.

●Successfully completed intensive technician training course provided by Comcast after being hired.

●Trained in Fiber maintenance and Fusion Splicing

Education

2005 GED Essex County College Newark, NJ

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