MELISSA GUAJARDO

Houston TX. Cell:713-***-****

adzswv@r.postjobfree.com

Project Coordinator – Operations Management – Meeting Support- Residential Property Management - Supervisor

Self Directed Professional with extensive experience in high-level administrative and clerical support.

Highly competent in research preparing statistical reports, handling information requests, preparing correspondence, arranging conference calls, and scheduling meetings. Proven ability to plan and coordinate projects with on time completion and with in budget. Strong organization and communication skills with notable success in training and supervision of staff. I have proven my ability to turn around underperforming properties into creating profit through creative management techniques, industrial experience.

CORE COMPETENCIES

Configuration Management – Training & Meeting Support – Calendar Management – Problem Resolution – Time Management – Maintain Positive Relations – Quick Books – Effective Communications and Customer Service Skills – Strategic Thinking & Planning – Reports & Training Materials – Requirement Management

Bilingual in Spanish / English – Excel – Outlook –

Power Point – Microsoft Office Suite – OneSite – Yardi – Pm Pro- Entrata.

EXPERIENCE & ACHIEVEMENTS

Indus Management Group 7/2021- Present

Regional Manager

Supervise management of a portfolio, hire, supervised onsite staff of managers, assistant managers, leasing agents, maintenance supervisor, maintenance team, landscaping personnel, vendors and contractors.

Create annual operating budgets and marketing plans for each property. Prepare performance reviews for owners and investors. Monitor Financial performance of portfolio to develop plan of action to achieve budgeted NOI. Evaluate market conditions regularly to recommend necessary strategy adjustments. Budget and monitor major capital improvements.

Address and resolve escalated resident issues. Monitor adherence to company policies. Coordinate property inspections and audits with financial lenders and city/state agencies as required.

Karya Properties, TX. 12/2016 – 7/2021 SENIOR MANAGER

Managed Properties from 305 to 1094 units

In spite of the pandemic I was able to increase and maintain occupancy and income to maximize sale price in order for property to sale. City West remains one of the highest in price in the west chase area. My staff were also utilized in different properties to obtain a better results. Direct all aspects of property management for a total of 1094 units. Successfully leading 26 employees also a rehab team working on all projects in house. Ability to take a distressed property Suffering from negligence and high crime rate and turning it into 93% occupancy and achieve max collections. Improved resident relationship by building a bound and trust between my staff and residents. Taking responsibility of exterior and interior renovations of the property and staying in line with budget manage and maintain all aspects of over all finances. Kept time and processed payroll for all employees.

Adara Communities Managed from Houston, TX. 1/8/2008 – 10/2016Community Manager

Supervise day -by-day operations of entire on site team, ensuring that all company policies and procedures are being followed.

Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow – up

Manage and maintain all aspects of overall budget finances.

Work with leasing staff to ensure that leasing/Marketing goals are being

met.

Maintain Positive relations with all community vendors, Prospects, Residents and team members.

Administrative and office support duties including word processing, dictation, data entry, Calendar Management, and the creation and editing of documents.

Collected payments, marketing and sales account Payable, and supervision of staff.

Daily interaction with clientele.

Kept time and processed payroll for employees.

Organized and kept thorough in depth inventory of all available units.

Accountable for all property operations

Supervision of office and maintenance staff.

Motivated staff to give their best, and assure they are well served with the clients requirements and expectations.

Developed Customer base and new clients. Maintain customer satisfaction and quality Standards.

Escalon Realty, Houston, TX. 07/2005 – 03/2011 MANAGER

Assisted training new staff members.

Made out going/follow up calls to insure customer satisfaction.

Coordinated appointments for showing of properties.

Maintained Schedule for Staff/ Kept records of sales and service calls.

Complete Customer service training to enhance customer satisfaction

EDUCATION:

Donna High School – Diploma -

San Antonio College- Business/Commerce

References:

Michael Harger, Vice President of Marketing and developing, Indus Management Group 972-***-****.

Denise Swann, Regional Vice President, Karya Property Management, 281-***-****

Contact this candidate