Robin Hurych

O’Fallon, MO 314-***-****

adzsur@r.postjobfree.com

Senior-Level Management

Operations Management Strategic Planning Employee Performance Management Mission-oriented multi-site retail operations professional with over 29 years of experience coordinating all aspects of retail management, business development, franchising, sales and operations, consulting director, expansions, start-up and store supervision. Develops successful programs to improve productivity, improve standard operating procedures, and empower staff to exceed performance metrics. Utilize personnel management and inspirational leadership skills to cultivate a collaborative, inclusive work environment.

Budget & Fiscal Management

Team Leadership

Contract Negotiation

Franchising/Owner Operator

Onboarding/Start-up

Market Research

Business Development

Training & Sales Development

PROFESSIONAL EXPERIENCE

B2B and B2C Product Strategy

Cost Saving

Public Speaking

Recruiting and Staffing

LOYALTY BRANDS, Virginia Beach, VA 2018 – 2020

Senior Operations Project Manager, 2018-2020

Scheduling, planning and management implantation.

Setting up processes & procedures for future growth.

Driving business development and cultivating relationships for turn-key services for the franchisees.

Negotiated partnerships with key retailers.

Onboarding new employees/franchise owners.

Sales and Expansions.

Providing assistance with financing packages.

LIBERTY TAX SERVICE, Virginia Beach, VA 2001 – 2016 Midwest Regional Director, 2001 – 2003

Operations Manager for all 50 states,2003 - 2006

Senior Regional Director Area Developer Owner/Operator Chicago,2006 - 2016

.Provided training and support for team members/franchisees, territory management.

.Analysed Budgets, Profit and Loss Statements, Action Plans, and Financing Packages.

Drove business development through market research, creating a direct mail campaign, and cultivating relationships.

Negotiated partnerships with Wal-Mart, Dollar General, Sears, Money Mart, Dollar General, and other key retailers.

Traveled to conduct office visits, site selections, and quality control.

Impacted the bottom line by reducing customer opportunities, increasing marketing efforts and understanding the community.

Directed individual store operations, including customer development, staff management, & property management.

Reduced corporate support, mailing expenses, and supply delivery times by 80% by sourcing cost-effective vendors.

Facilitated weekly sales staff calls that addressed concerns & updated staff on recent developments. Jackson Hewitt,Virginia Beach, VA 1991 - 2003

Field Consultant,1991 - 1995

Company Store Manager,1995 - 1997

Guerilla Marketing Trainer,1997 - 2000

District Manager,2000 - 2003

Created the Operations portion of our Policy and Procedure Manual.

Coaching, motivating, and development of Franchisees.

Supervised a call center for customer relations.

Traveled for DMA meetings conducting Guerilla Marketing training.

Office site selections and lease negotiations.

Opened and managed the first Jackson Hewitt office in Missouri.

Assistant to the Regional Director organizing, scheduling, event coordinator, and various clerical work. PROFESSIONAL DEVELOPMENT & AFFILIATIONS

Professional Affiliations: I have worked with the same CEO in his 3 companies for my 29+ year career Advanced training: Customer Relations Inventory Control How to Become a More Effective Field Support Public Speaking Sales Small Business Management Siempre Services Culture and Marketing Technical Proficiencies: Microsoft Office (Access, Excel, PowerPoint, Outlook, Word, Hubspot)

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