Customer Service Store Manager

SHANISKA SAINE

**** ********** **** *******, ** *8127 · 901-***-****

**************@*****.***

Objective: Obtain a position with an organization that will utilize my interpersonal communication and customer service skills, as well as leadership experience. EXPERIENCE

AUGUST 2018 – CURRENT

STORE MANAGER, CIRCLE K

Maintain merchandise, gasoline and cash shortages to acceptable levels Assist in maintaining labor hours within budgeted guidelines. Complete all paperwork and submit information to the corporate office in a timely manner. Prepare and transmit store orders using appropriate methods and processes. Conduct shift audits on identified products

JUNE 2010 – AUGUST 2018

STORE MANAGER, FAMILY DOLLAR

Recruit, select and retain qualified employees according company policies; ensure store is properly staffed.

Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination. Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies. Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors. Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts

Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.

EDUCATION

MAY 1992

MIDDLE COLLEGE HIGH

SKILLS

● Vendor Relationship Management

● Leading and Developing Employees

● Agile Learner

● Excellent Customer Service Skills

● Team Player

● Effective Communicator

2

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