Dawn Kerruish

adzsry@r.postjobfree.com

801-***-**** • Arlington, TX

Qualifications

Summary

Dedicated leader with 15+ years’ experience in hiring, supervising, and mentoring cross-functional teams in various industries. Influential in implementing and boosting management and training procedures that improve communication and customer service. Tactful in combining innovative strategies with impeccable operations management to surpass client expectations and streamline processes that ensure productivity and overall success.

Staff Training & Leadership

Workforce Planning & Scheduling

Customer Service Excellence

Conflict Management

Business Development Initiatives

Operations Management

Regulatory Compliance

Financial Management

Career

Experience

Operations Supervisor, Yellow Freight Inc. formerly YRC Freight Inc., Irving, Texas July 2015-July 2023

Manage and schedule equipment and freight transfer while executing shift configuration of employees in a highly dynamic environment to consistently surpass client expectations. Supervise a team of 6 to 78 staff responsible for day-to-day freight movement at end of line facility with dispatch of local and over road drivers. Emphasize safety, hazardous materials, and customer service guidelines at different stages. Secure compliance with various standards by developing and mentoring in occupational reinforcement of driver and dispatcher knowledge.

Achieved management system compliance in capacity as an ISO 9002 auditor.

Drove incremental changes in processes resulting in improved productivity and quality.

Initiated procedures to alleviate queries between various levels of staff and ensure functionality.

Senior Supervisor, National Sales Support, Conway Freight Inc., North Richland Hills Texas December 2009-July 2015

Directed and motivated Sales Support Staff, to assist an extensive network of over 120 National Accounts nationwide, while supervising a team of Sales Support Administration Assistants. Led various groups of employees with average size between 18 direct reports and 25 indirect reports. Revised training platforms and information for improved communication and comprehension which encouraged sales support members to consistently achieve sales and targets.

Spearheaded Lean management initiatives to improve productivity and excellence throughout company.

Enhanced knowledge and communication, applied by National Account Executives, utilizing modified training.

Boosted support and direction for multi-faceted teams on a nationwide scale.

Additional Experience

Operations Supervisor • Roadway Express Inc /YRC Freight Inc., Salt Lake City, UT; Dallas and Ft Worth, TX

Operations Manager • Roadway Express Inc /YRC Freight Inc., Salt Lake City, UT; Dallas and Ft Worth, TX

Office Manager • Roadway Express Inc /YRC Freight Inc., Salt Lake City, UT; Dallas and Ft Worth, TX

Relay Supervisor • Roadway Express Inc /YRC Freight Inc., Salt Lake City, UT; Dallas and Ft Worth, TX

Education

BS in Political Science

University of Texas at Arlington, Arlington Texas

Technologies

Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), Salesforce, Telogis, Kronos; AS 400

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