KATRINA L. WRIGHT

*** * *********, **** **

Orange, CA 92865

adzspt@r.postjobfree.com

213-***-****

A leader with outstanding communication, organizational skills and administrative skills which have proven to be critical assets in developing a positive work environment and exceeding company goals. Detailed oriented. Proficient in Microsoft Word/Edge, Google Suite, Excel, CRM, VDI, VPN(Duo) and Avaya phone application. Speak conversational Japanese.

PROFESSIONAL

EXPERIENCE

PATH (People Assisting The Homeless), Fullerton, CA 02/2023~04/2023

Site Assistant/Intake/ Medix Agency (Contract Position)

•Recorded new Participant personal information for input into the PATH database system.

•Monitored the onboarding process of Participants during pickup and transport to the PATH shelter location.

•Provided Participant with information regarding other social service programs based on their specific needs during their 24~hour stay.

•Assisted Site Manager with general shelter duties such as maintaining site upkeep, administrative tasks and reporting/documentation of occurring incidences.

• Distributed meals/snacks, bedding, toiletries and available clothing items to the Participant.

CENTENE CORPORATION/DENTAL DIVISION, (Remote)

01/2022~01/2023

Customer Service Representative I / Robert Half Agency (Contract Position)

•Answered heavy flow of calls from Centene members and providers for the dental department.

•Offered advice and assistance to the caller while paying close attention to special needs or requests including setting up dental appointments with local in network providers.

•Liaison between Credentialing Dept and providers; updated providers with their credentialing status.

•Utilized CRM software to document all call activities to ensure customer service success.

•Assisted members and providers with Centene website navigation and portal registration.

Q2LABSOLUTIONS, San Juan Capistrano, CA 04/2021~12/2021

Pre-Analytical Services Assistant

•Entered critical patient information into the database pertaining to the clinical trial study to be performed.

•Prepared styrofoam storage/carrier containers with adequate amounts of dry ice prior to sorting and processing samples.

•Processed and applied quality control (QC) labels to the trial sample of the patient.

•Maintained laboratory upkeep including filing, sterilizing lab bench upon end of shift, making trial sample boxes and restocking other lab supplies.

•Picked up and delivered trial samples to onsite Quest labs for testing utilizing golf cart.

QUEST DIAGNOSTICS, San Juan Capistrano, CA

10/2020~04/2021

Lab Associate I / Medix Agency (Contract Position)

·Responsible for the processing, labeling and prepping of Covid~19 samples prior to being tested.

·Identified and corrected any sample mislabeling through reprinting process.

·Alerted Processing Dept Manager of lab equipment issues or failures.

·Sorted samples before delivery to their respective lab.

THE PROFESSIONAL GROUP, Los Angeles & Orange County

05/2016~09/2020

Event Coordinator

·Co~produced kids talent search events for the renowned youth acting conservatory called ‘The Playground’ whose main clients include Disney and Nickelodeon kid networks.

·Assisted with the event marketing aspects such as the invitations distributed to the parent or legal guardian of the prospective child talent and selection of celebrity guest appearing at the event venue.

·Managed the onsite operations during the hotel event including the set~up and breakdown.

AVEDA /AN ESTÉE LAUDER COMPANY, Mission Viejo, CA & PA/NJ States 04/2008~04/2021

Advisor/Wellness Events

•Achieved consistent personal sales targets by providing expertise to guests for this high end plant~based hair, beauty and body care brand.

•Assisted in the training of new ‘Aveda Advisors’ with emphasis on product knowledge and goals for the store as a team.

•Fostered repeat business by administering Aveda’s signature ‘Moment of Wellness’ complimentary service to the guest consisting of either a hand or neck-n-shoulder massage using an Aveda signature product of their choice.

•Performed hair and scalp care demos, mini~facials and make-up applications.

•Coordinated ‘Wellness Events’ onsite and offsite.

EDUCATION

UNIVERSITY OF PITTSBURGH, Pittsburgh, PA

Bachelor of Science Degree, Sociology, B.S.

UNIVERSITY OF SANTA MONICA, Santa Monica, CA

Master of Arts, Spiritual Psychology, M.A.

Consciousness, Health & Healing (Concentration Course Studied)

RIZZIERI AVEDA SCHOOL OF THE HEALING ARTS, Voorhees, NJ

Certified Massage Therapist

INTERNATIONAL

EXPERIENCE

JAPAN MINISTRY OF EDUCATION, Niigata City, Niigata-ken, Japan

Assistant English Teacher (AET)

• Selected by the Japan Ministry of Education to ‘team~teach’ conversational English with Japanese English teachers

to junior high school students.

•Taught ‘American~style’ cooking classes and English at local community centers to various age groups.

‘A SEMESTER AT SEA’

Study Abroad

•A floating educational voyage encompassing ten countries around the world focused on the in~depth cultural study of the countries visited while taking accredited university level courses taught in the classrooms onboard.

HOBBIES & INTERESTS

Singing, Writing, Traveling, Yoga & Cooking

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