MD Michelle Davis

St. Augustine, FL ***** 386-***-**** adzspn@r.postjobfree.com

PROFESSIONAL

SUMMARY

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking, reliable,and passionate job seeker with strong verbal and written communication skills eager to secure this position. ACCOMPLISHMENTS Wrote the ACR Mammography Manual that would be used as a template for many Mammography Centers throughout Florida.

Developed individual programs for orthopedic surgeons to stream line sending required patient examinations to radiologic technologists work stations. Developed customer database/spreadsheet to track customers' insurance policies and relevant data, renewal dates, premium changes.

SKILLS Microsoft Office

POS Systems and Ordering Platforms

Understanding Customer Needs

Calm and Professional Under

Pressure

Customer Account Management

Document and Records Management

Critical Thinking

Administrative and Office Support

Business Correspondence

Customer Service and Assistance

WORK HISTORY LICENSED P & C INSURANCE CSR /INSURANCE 04/2019 to 03/2022 PRODUCER

David Fender Insurance Agency Saint Augustine, FL Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Managed over 30 customer calls per day.

Created database for customer information to enable tracking history and maintain accurate records.

Grew repeat client base through effective customer service. Increased renewal rate to 99%.

Actively listened to customers and handled concerns quickly. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Reached out to customers after completed sales to suggest additional service or product purchases.

Maintained up-to-date knowledge of product and service changes. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

SEAFOOD DEPARTMENT MANAGER 01/2017 to 06/2018

Food City Supermarkets Greeneville, TN

Created clean and inviting appearance for fresh seafood cases to encourage sales. Prepared and placed seafood cuts and products in display counter to appeal to customers.

Provided detailed information to approximately 30 customers per day about available seafood products and self-service items. Wrapped, weighed, labeled and priced cuts of seafood. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and increase customer loyalty by 30%. Identified and communicated customer needs to supply chain capacity and quality teams.

Reduced waste and pursued revenue development strategies to keep department aligned with sales and increased profit by 7%.

Controlled resources and assets for department activities to comply with industry standards and government regulations.

Streamlined and monitored quality programs to alleviate overdue compliance activities.

LEAD HOSTESS 01/2016 to 01/2017

General Morgan Inn - Brumley's Restaurant Greeneville, TN Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Cultivated positive guest relations by managing information and orchestrating speedy seating.

Answered customer questions about hours, seating, and menu information. Assigned patrons to tables suitable for needs and restaurant section rotation. Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

Used cash registers and credit card machines to cash out customers. Answered phone calls to take orders, give information and document reservations. Completed daily side work and opening and closing duties without fail. Backed up servers by checking on tables and retrieving items for guests. Promoted business loyalty by fostering positive customer relationships. Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Rearranged tables and chairs for large parties and retrieved high chairs for children.

Maintained balanced cash drawer with correct money values and accurate documentation.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Input orders accurately into POS terminal, split bills and accepted payments. Advised customers about special offerings and menu items to help drive sales. Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Took initial drink orders and relayed information to wait or bar staff. Supported needs of 4 - person wait staff who attended to specific needs of countless customers daily for upscale restaurant with social relevancy and intentionality.

Supported servers, food runners, and bussers with keeping dining area ready for every guest.

HOSPITALITY SPECIALIST 01/2009 to 06/2012

Bimini Bar And Lounge Bunnell, FL

Trained and supervised staff to provide highest level of customer service. Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.

Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making. Planned, organized and managed events, following client specifications to enhance satisfaction.

Collaborated with various team members to meet guests' requests. Developed and executed strategies to improve customer experience in hospitality settings.

Coordinated promotional activities to increase customer awareness of hospitality services.

Established and maintained relationships with key customers to promote satisfaction and loyalty.

Coordinated with vendors to get prompt delivery of hospitality services. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Exhibited high energy and professionalism when dealing with clients and staff. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Investigated and resolved customer inquiries and complaints quickly. Delivered prompt service to prioritize customer needs. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Promptly responded to inquiries and requests from prospective customers. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Responded proactively and positively to rapid change. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

RADIOLOGY MANAGER 01/1974 to 01/2009

Hospitals And Imaging Centers From CA To FL Starting in Los Angeles, CA Wrote, implemented and managed all radiology policies. Developed software programs for individual surgeons to obtain patient exams. Acquired JCAHO and ACR accreditation for all campuses. Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.

Directed and motivated team of 16 - 30 professionals to deliver cost-effective and high-quality patient care.

Maintained Press Ganey scores over 96%.

Explained imaging procedures to patients, offering comfort and assistance. Performed radiographic imaging procedures according to established protocols. Followed radiation safety measures and used protection devices to prevent harm to patients or staff.

Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records. Coordinated with other healthcare personnel to deliver quality patient care. Evaluated images for technical quality and accuracy. Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns. Prepared and positioned patients for imaging procedures. Assisted radiologist in performing special imaging procedures. Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.

Trained and supervised new radiologic technologists and technicians. Prepared and mixed contrast agents for enhanced imaging. Participated in continuing education programs related to radiology. Communicated test results to physicians and other healthcare professionals. Repaired and troubleshot radiologic equipment.

Assisted in diagnosis of disease and injury through radiologic examinations. Administered various doses of radiation to obtain desired images. EDUCATION Associate of Science Medical Radiologic Technology VAMC School of Radiologic Technology, Sepulveda, CA Bachelor of Arts Healthcare Management

Southern New Hampshire University, Roosevelt Rds NAVSTA, Ceiba, PR Dean's List

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