Data Entry Quality Control

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Ben Mbengi Munkana

*** ********** ***, *********, ** 76247

817-***-**** • adzsnv@r.postjobfree.com

OBJECTIVES:

An adaptable, accomplished, committed individual with a resilient balance between conceptual, analytical, problem-solving, leadership, and integration skills. A dedicated, motivated man with the aim of achievement.

EDUCATION:

Associate of the Art, May 2021

Tarrant County College District – Fort Worth, TX

Bachelor of Science: Geological and Earth Sciences (ongoing program) University of North Dakota – Grand Forks, ND

CERTIFICATIONS:

Data Analytics Introduction – Great Learning Academy, May 2023 COURSES:

Solo Learn – HTML Fundamentals course

Sagent – S-190-01: CyQ Assessment -Initial; S-131-02: Security Awareness; S-162-US: USB Baiting; S-162- BE: The Business Email Compromise; S-161-MA-05: Preventing Malware; S-162-FA: Fake App Trap; S-161- AP-07: Coronavirus Phishes & Scams; S-162-FN: Fake News; S-161-HM: Security Awareness For The Home; S-161-HS: Internet of Things & Home Security; S-161-PM: Password Management; S-162-PW: Password Strong; S-190-02: Assessment 2-Final

WORK EXPERIENCE:

Data Entry and Document Control Specialist

J2M Consultants LLC, Grapevine, TX June 2021 – June 2023

- Prepare, compile, and sort documents for data entry, ensuring accuracy and completeness.

- Enter and verify data from a variety of sources into the company's database with minimal errors.

- Conduct regular quality checks to identify and resolve data discrepancies.

- Collaborate with team members to streamline document control processes, resulting in a 15% increase in efficiency.

- Utilize document management systems to organize and retrieve files, ensuring confidentiality and data security.

- Generate reports and summaries based on data analysis using Microsoft Excel.

- Meet tight deadlines while prioritizing workload effectively and maintaining attention to detail. Skills:

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Strong knowledge of data entry software and document management systems

- Excellent typing speed (65+ WPM) with high accuracy

- Detail-oriented with a focus on data integrity and quality control

- Ability to handle sensitive information with confidentiality and discretion

- Excellent organizational and time management skills

- Strong communication and teamwork abilities

Customer Support Agent

J2m Consultants LLC, Grapevine, TX April 2021 – June 2023

- Effectively manage incoming customer inquiries via phone, email, and live chat, averaging 80 calls per

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day.

- Resolve customer complaints and issues in a timely and professional manner, ensuring customer satisfaction and retention.

- Collaborate with cross-functional teams to address customer concerns and provide accurate information on product features and promotions.

- Assist in training new customer support agents, sharing best practices, and improving overall team performance by 15%

Achievements:

- Received the "Customer Service Star" award for consistently exceeding customer expectations and resolving complex issues.

- Implemented a new email template system, reducing response time by 20% and improving overall customer satisfaction.

Repair Technician

Sagent LLC – Coppell, TX August 2021 - March 2023

- Conducting comprehensive troubleshooting and repair of Nokia RF equipment, including AHLOA, AHFIG, BTS, RRU, and DU models.

- Collaborating closely with engineers and technicians to diagnose and resolve complex hardware and software issues, ensuring minimal downtime.

- Assisting in the installation and configuration of new equipment, ensuring seamless integration into existing systems.

- Participating in regular training sessions to stay updated on the latest Nokia RF technologies and repair techniques.

- Collaborating with cross-functional teams to develop and implement efficient maintenance strategies, resulting in a 25% reduction in equipment failure rates.

- Assisting in the testing and validation of new product releases, providing valuable feedback to the R&D team for continuous improvement.

Skills:

- Proficient in diagnosing and repairing Nokia RF equipment models.

- Strong knowledge of RF circuitry, antenna systems, and transmission lines.

- Excellent problem-solving and analytical skills to identify and resolve technical issues efficiently.

- Effective communication and collaboration abilities to work well in a team environment.

- Detail-oriented with a focus on maintaining accurate repair records and documentation.

- Quick learner with a passion for staying up-to-date with industry advancements. Certifications:

- OSHA Safety Certification

Machine Operator

Thirty-One Gifts LLC – Flower Mound, TX August 2019 – May 2021

- Managed branch workflow and prioritized jobs based on size, labor requirements, and deadlines

- Prepared files for output and use by coworkers and clients

- Interacted with clients to ensure high-quality service on printing projects

- Provided software support and advice to coworkers and clients

- Provided design services, including typesetting, layout, and editing Quality Inspector

Assurant – Lewisville, TX January to August 2019

- Perform detailed inspections of cell phones and electronic devices throughout the production process to identify defects, malfunctions, or deviations from quality standards.

- Utilize specialized tools and equipment to conduct visual inspections, functional tests, and performance evaluations on devices.

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- Collaborate with manufacturing teams to address quality issues, implement corrective actions, and ensure compliance with industry standards and specifications.

- Maintain accurate and thorough documentation of inspection results, including photographs and detailed reports.

- Provide feedback and recommendations to improve production processes and enhance overall product quality.

Skills:

- Expertise in quality control techniques and methodologies specific to electronic devices.

- Strong attention to detail to identify even the smallest defects or deviations.

- Excellent problem-solving skills to troubleshoot issues and propose effective solutions.

- Effective communication and collaboration abilities to work with cross-functional teams. Quality Inspector

CTDI – Flower Mound, TX April 2018 – January 2019

- Repaired devices, cellphones, computers, etc. for AT&T

- Conducted testing, repairing, and assembly of products before shipping

- Promoted to Quality Group within three months for achieving final quality audit levels

- Ensured the accuracy of data entry and reports

Database Clerk

Minerals & Metals Group – Democratic Republic Of Congo Avril 2016 – November 2017

- Manage and maintain a comprehensive database of geological samples, ensuring accuracy and accessibility.

- Collaborate with exploration geologists to collect, organize, and input data from various field operations.

- Develop and implement standardized procedures for data entry, quality control, and data retrieval.

- Conduct regular audits to identify and resolve data inconsistencies or errors, ensuring high data integrity.

- Assist in generating reports and presentations using database findings, supporting decision-making processes.

- Provide training and support to colleagues on database usage and best practices. LANGUAGES:

French, English, and Swahili Proficiency.

REFERENCES:

Available upon request.

Contact this candidate