Customer Service Front Desk

Hayley Bogus

***** ***** **** **** *******, Ne **527

531-***-**** ******.*******@*****.***

Professional Objective

Dependable, detailed oriented professional with ten years of customer service, seeking a clerk or customer service position utilizing skills and experiences to provide a high level of customer service for a company.

Professional Experience

Supervisor/Customer Service 09/2019 - 08/2021

Eileen’s Colossal Cookies Lincoln, Ne

Handled customer concerns professionally with diplomacy

Assisted customers with selection and pastry decorating as needed

Prepared cookies for the day, made and packaged dough for baking and sales

Managed staff and ensured there was a safe and clean environment

Safety Assistant 08/2017 - 07/2018

Crete Carrier Corporation Lincoln, Ne

Processed truck drivers’ applications and onboarding

Reviewed Driver files to ensure correct information was obtained

Contacted other terminals via phone or email to collect information and documentation

Handled hiring, inbound calls, and filing

Answered inbound calls to provide assistance to drivers as needed

Teacher Assistant 08/2015 - 08/2017

Little Kingdom Daycare Lincoln, Ne

Assisted the head teacher with lessons and educational activities

Made sure room and other spaces in the building were clean and tidy for the next day

Cared for and monitored up to 12 preschool-aged children

Laundry Assistant 03/2015 - 10/2015

Sunrise Country Manor Milford, Ne

Worked independently washing, drying, and hanging laundry and bedding

Delivered clothing back to residents rooms or to storage

Interacted with the residents to assist in finding lost articles of clothing

Customer Service 06/2011- 02/2015

Eileen’s Colossal Cookies Lincoln, Ne

Assisted customers and decorated pastries to specification

Prepared dough, baked cookies and packaged products for sale

Office Manager

Advanced Chiropractic Solutions Lincoln, Ne 09/21 - 08/23

Lead the front desk and assist with front desk duties and patients

Performed back office duties such as paperwork, ordering supplies, financials, billing and many other things

Answered inbound calls

Helped in the hiring process

Relevant Skills

Proficient in Clerical experience and administrative assistant, detailed oriented, prioritizing tasks and working independently

Highly proficient in customer service, listening to customers, solving the problem and giving the best customer service

Typing experience - Microsoft word- 10+years Excel- 2 years

Team player

Education

High School Diploma Pius X, Lincoln, Ne 05/2011

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