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Emergency Management Customer Service

Location:
Norfolk, VA
Salary:
I am willing to consider an offer that is fair.
Posted:
September 18, 2023

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Resume:

PATRICK A. DIGGS

U.S. NAVY VETERAN

Ph: 267-***-****

Email: adzsn5@r.postjobfree.com

linkedin.com/in/patrick-diggs-a8390b134

Professional Experience

Assistant Emergency Preparedness Coordinator

December 2019 - August 2023 (Norfolk, VA)

● Dedicated to helping local Services and Businesses increase their knowledge and response to Man-Made and Natural Disasters

● Responsible for safety and security of 1500 MSC Headquarters personnel located in 20 buildings across two Area Commands.

● Provided training on preparation, defense, and recovery from emergencies, both natural and man-made.

● Military Sealift Command HeadQuarters MSCHQ’s representative at installation Emergency Manager Working Group (EMWG) meetings.

● Supported the MSC Operational Planning Team (OPT) responsible for the command’s response to the Novel Coronavirus 2020-2022 (COVID-19) Pandemic, conducting 300 medical screenings daily.

● Responsible for over 2200 hours assisting in the development and completion of MSC’s biennial Business Process Analysis/Business Impact Analysis (BPA/BIA) of MSC Mission Essential Functions (MEFs) and Business Continuity Plans (BCP).

● Maintained MSCHQ’s annual Emergency Management Plan of Action and Milestones (POA&M) tracker, including maintenance and accuracy of MSC’s Fire Warden, Floor Wardens and evacuation Muster Point of Contacts (MPOCS) roster consisting of 150 personnel in 20 buildings.

● Responsible for training all assigned Floor Wardens and MPOCs on required duties during emergency building evacuation, including the proper use of the GARAVENTA Evacu Trac Evacuation Chair.

● Coordinated and executed fire/evacuation drills with Commander, Navy Regional Mid-Atlantic Fire Inspectors for all 20 Area MSC buildings on Naval Station Norfolk and Joint Expeditionary Base Little Creek Creek-Fort Story.

● Facilitated audit of all 150 posted Emergency Evacuation Plan signs in MSC buildings, resulting in the update/replacement of 100 evacuation plans, and 40 new evacuation plans, 1500 hours revising of MSCHQ Norfolk and Joint Expeditionary Base Little Creek-Fort Story Continuity of Operations (COOP) instructions.

Engineering Department Damage Control Leading Petty Officer/ Engineering Department Damage Control Work Center Supervisor/ Military Housing Inspector - George Washington (CVN-73) December 2015 - November 2019 (Norfolk, VA)

● Supervised and coordinated the daily activities of the Command Damage Control Program consisting of 21 work centers.

● Provided direction to staff regarding job duties, safety protocols, and customer service expectations.

● Conducted performance reviews and provided feedback to ensure maximum productivity. PATRICK A. DIGGS

U.S. NAVY VETERAN

● Developed and implemented policies and procedures to improve operational efficiency.

● Monitored workflow to identify areas for improvement in quality control and production output.

● Facilitated training sessions on new processes or equipment.

● Investigated complaints from customers or other departments related to work center operations.

● Implemented corrective action plans when needed due to poor performance or disciplinary issues.

● Managed inventory levels by ordering supplies when needed or disposing of excess materials.

● Provided training to ensure each personnel member was up to date on safety requirements and proper use of equipment.

● Managed $10 million dollars worth of equipment used for maintaining the Command’s Damage Control effort.

Security Department Work Center Supervisor - Theodore Roosevelt (CVN-71) - George Washington (CVN-73)

Oct 2013 Mar 2016 (Norfolk, VA)

● Created a culture of continuous improvement, inspiring sailors to take action and solve problems.

● Utilized policies and guidelines to solve work problems.

● Gave weekly training on instructions/procedures to assist sailors in performing maintenance tasks.

● Coordinated employee schedules according to availability and assisted with shift coverage.

● Observed team performance to provide feedback to management for discipline and performance evaluations.

● Evaluated security threats to determine scope of problem and actionable solution.

● Monitored maintenance systems and processes to quickly identify and address issues.

● Responsible for the maintenance and inventory of millions of dollars’ worth of equipment, watertight integrity, emergency equipment associated with firefighting and flooding, plumbing repairs, welding fabrication and repairs, chemical, biological and nuclear-warfare detection, and decontamination.

Ship Board Fire Fighting Instructor - Surface Warfare Officer Learning Site Feb 2010 Oct 2013 (Norfolk, VA)

● Provided policy, guidance, structure, standardization and responsibilities for Ship Board Fire-Fighting and Damage Control to the fleet.

● Worked with individual students to develop and meet learning objectives.

● Evaluated student progress and provided feedback and individualized support.

● Checked student performance of objectives to tailor approaches and techniques to student needs.

● Motivated students to tackle challenging tasks in preparation for advanced learning opportunities.

● Mentored students through individual challenges to increase comprehension of core concepts. PATRICK A. DIGGS

U.S. NAVY VETERAN

Work Center Supervisor/ Repair Locker Custodian/ Maintenance Man - Winston S Churchill

(DDG-81)

Jan 2007 Jan 2010 (Norfolk, VA)

● Responsible for the Maintenance and inventory of Millions of dollar’s worth of equipment, watertight integrity, emergency equipment associated with firefighting and flooding, plumbing repairs, welding fabrication and repairs, chemical, biological and nuclear-warfare detection, and decontamination.

● Read pressure and temperature gauges or displays and record data in engineering logs.

● Examined machinery to verify specified pressures or lubricant flow. Start engines to propel ships and regulate engines and power transmissions to control speeds of ships, according to directions from the bridge. breakdowns.

● Selected appropriate tools and equipment to complete work safely.

● Coordinated workflows and monitored administrative team performance.

● Developed and optimized schedules to cover expected workloads.

● Assisted team members in resolving complex issues with critical thinking and tactful communication.

● Boosted team performance with motivational support, mentoring and job skill coaching. Maintenance Man/ Repair Locker Custodian, USS Chancellorsville (CG-62) - USS Shiloh (CG-67) Dec 2003 Dec 2006 (Yokosuka, Japan)

● Responsible for the Maintenance and inventory of Millions of dollar’s worth of equipment, watertight integrity, emergency equipment associated with firefighting and flooding, plumbing repairs, welding fabrication and repairs, chemical, biological and nuclear-warfare detection, and decontamination.

● Read pressure and temperature gauges or displays and record data in engineering logs.

● Examined machinery to verify specified pressures or lubricant flow.

● Start engines to propel ships and regulate engines and power transmissions to control speeds of ships, according to directions from the bridge.

● Conducted regular equipment inspections and implemented maintenance strategies to reduce equipment breakdowns.

● Selected appropriate tools and equipment to complete work safely. PATRICK A. DIGGS

U.S. NAVY VETERAN

Education

2020 - 2022

FEMA Emergency Management Institute - Independent Study Program Credits earned in the following:

● IS-00242.b (01/17/2020) - Effective Communication (0.80 CEUs)

● IS-00042 (03/30/2020) - Social Media in Emergency Management (0.30 CEUs)

● IS-00394.a (03/30/2020) - Protecting Your Home or Small Business from Disaster (0.40 CEUs)

● IS-00909 (05/03/2021) - Community Preparedness Implementing Simple Activities for Everyone

(0.10 CEUs)

● IS-00029.a (05/03/2021) - Public Information Officer Awareness (0.70 CEUs)

● IS-00101.c (06/14/2021) - Preparing for Federal Disaster Operations: FEMA (0.10 CEUs)

● IS-00700b (06/14/2021) - An Introduction to the National Incident Management System (0.40 CEUs)

● IS-00005.a (12/16/2022) - An Introduction to Hazardous Materials (1.00 CEUs)

● IS-00075 (12/16/2022) - Military Resources in Emergency Management (0.20 CEUs)

● IS-00100.c (12/19/2022) - Introduction to Incident Command System, ICS-100 (0.20 CEUs) IS-00200.c (12/27/2022) - Basic Incident Command System for Initial Response ICS-200 (0.40 CEUs)

2021

American Military University - Credits earned towards Emergency Management/ FEMA Bachelor’s Degree

2000

Trenton Central High School, Trenton, NJ - High School Diploma



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