Jeannetta Fridd

Roseburg, OR *****

adzsn1@r.postjobfree.com

+115*********

For the past year, I have worked with human resources helping with payroll and covering 3 jobs simultaneously. I covered the entire HR department while my supervisor was on vacation for 2.5 months.

Previously I worked over 19 years as a Farmers Insurance Producer, where I managed the office open to close. I treated the clientele as if they were family coming in for help with their insurance. I have a deep knowledge of the standards and procedures of customer service. I am highly motivated to maintain customer satisfaction and contribute to your company success. I have been a sole proprietor for Jeannetta's Saddles and Stuff where I bought and sold horse tack and equipment. I have over 51 years of experience in leather craft and product sales in which I have passed down to the next generation.

I enjoy music, the outdoors, hunting, fishing, and people. I am happily married, we have 3 dogs and a cat. We love life and all it has to offer.

Work Experience

Manager HR On-Boarding

TSL Curry Manner - Roseburg, OR

November 2022 to September 2023

• Taught clients how to use the computer and maneuver through the websites of continuing education

• Hiring and Firing

• Interviewing candidates

• Book keeping/Payroll/PTO/Time Cards

• In charge of Residents' Cigarettes in a memory care facility

• Mail distribution

• Covid testing and processing

• Developed multiple spread sheets for keeping track of residential attendance/reports/life events

• Reorganized entire file system for maximum efficiency

• Assisted in conflict resolution amongst coworkers and residents

• Assisted in the resident facility when needed

• Answered multi-line phone system, directed calls as needed. Customer Service Specialist/Producer

Farmers Insurance Group - Roseburg, OR

May 2004 to November 2022

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

• Interview prospective clients to obtain data about their vehicles or property to be insured, and to discuss any existing coverage

• Call on policy holders to deliver and explain policy, to analyze insurance programs and suggest additions or changes.

• Customize insurance programs to suit individual customers, often covering variety of risks

• Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients.

• Cultivated meaningful relationships with customers and drove business development by delivering product knowledge

• Investigate technical issues using knowledge base and personal experience to complete timely resolutions

• Responsible for helping claims giving them their claim number also in filing claim if needed

• Offered and sold various types of insurance policies, including automobile, fire, property, and specialized policies such as marine

• Recommend additional products and services

• Exceeds company productivity standards

• Achieved high sales multiple times

• Took payment information and other pertinent information such as addresses and phone numbers to place orders

Fundraising Coordinator

Alternative Medical Outreach Program (AMOP) - Roseburg, OR May 2004 to May 2005

• Worked with marketing team on development and delivery of creative campaigns to support fundraising activities

• Supported cash flow management by developing projections for annual donations, sales and grants.

• Researched and identified potential donors

• Planned and implemented fundraising events

• Coordinated volunteer program

• Implemented current brochures and newsletters

Fundraiser Coordinator

Umpqua Valley DisAbilities Network - Roseburg, OR

January 2003 to May 2004

• Worked with marketing team on development and delivery of creative campaigns to support fundraising activities

• Supported cash flow management y developing projections for annual donations, sales, and grants.

• Researched and identified potential donors

• Planned and implemented fundraising events

• Facilitated meetings, coordinated volunteer program

• Implemented current brochures and newsletters

Education

No Degree in Nursing

Walla Walla Adventist College - College Place, WA

May 1981 to June 1982

High school diploma

Laurelwood Adventist Academy - Gaston, OR

August 1979 to May 1981

Skills

• Memory Care

• Human Resources Management

• Human Resources

• Payroll

• Fundraising

• Employee Orientation

• Office Management

• Insurance Sales

• Conflict Management

• Recruiting

• Program Management

• Calm and professional under pressure

• Strong service mindset

• Honest and Dependable

• Multi-line phone systems

• Multitasking and Prioritization

• Understanding Customer needs

Certifications and Licenses

Property & Casualty License

Contact this candidate