Objective

Seeking an opportunity with a successful organization. I have strong customer service skills, strong organization skills, and strong time management skills. I have a strong attention to detail and follow through to resolve any outstanding issues. I have the ability to interpret/analyze data and take any necessary action. I am an aggressive, yet assertive worker that is a team player with the ability to take on any challenge.

Profile

Motivated, personable business professional with extensive work history. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent company guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Human Resources and Payroll

Report Preparation

Written Correspondence

Computer Savvy

Customer Service

Scheduling

General Office Skills

Communication Skills

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Collections

Employment History

NEVADA CORPORATE HEADQUARTERS – LAS VEGAS, NV

PAYROLL AND HUMAN RESOURCES 3/2022 – CURRENTLY EMPLOYED **DO NOT CONTACT**

JOB DUTIES:

CHECKING TIMESHEETS FOR ACCURACY

ENTERING DATA INTO DATABASES AND SPREADSHEETS

HANDLING DIRECT DEPOSIT REQUESTS AND DATA

PROCESSING PAPER CHECKS FOR DISTRIBUTION

ACQUIRING ALL NECESSARY SIGNATURES TO DISTRIBUTE PAYROLL

PROCESSING WAGE GARNISHMENTS

MAKING ADJUSTMENTS IN PAY FOR RAISES, BONUSES AND COMMISSION

FIRST AMERICAN TITLE – LAS VEGAS, NV

ASSISTANT ESCROW AND TITLE DEVELOPER / 6/2021 TO 2/2022.; LEFT DUE TO COMPANY REORGANIZATION

JOB DUTIES:

PREPARING REAL ESTATE DOCUMENTS AND MAINTAINING FILES AS NEEDED.

CAMCO – LAS VEGAS, NV

ACCOUNTS RECEIVEABLE / 1/2021 TO 5/2021; LEFT DUE TO TEMP POSITION ONLY

JOB DUTIES:

Payment posting issue trouble-shooting and resolution.

Processing property ownership conveyance information requests from title agents, mortgage lenders and Realtors.

Property ownership conveyance processing.

Recording non-lockbox payment receipts and depositing into bank accounts.

Reconciling the lockbox transactions and monthly bank statements.

Consultation with staff in other departments and clients regarding billing and accounts receivable processing.

Prioritizing daily workload to ensure the department is meeting service level targets.

Suggesting and implementing new processes or changes to existing processes to improve efficiency and accuracy.

DIAMOND RESORTS – LAS VEGAS, NV

ESCROW SPECIALIST / ACCOUNTING, 7/2012 TO 1/23/2021; LEFT DUE TO COMPANY ACQUIRED BY HGV

JOB DUTIES:

VERIFIES DOCUMENTS FOR ACCURACY (I.E. NOTARIES, SIGNATURES, INVENTORY, VARIANCE PRICING).

UPDATES CUSTOMER AND SALES CONTRACT INFORMATION IN ALL APPLICABLE SYSTEMS FOR VARIOUS SALES PROGRAMS AND PRODUCTS.

DISTRIBUTES PRELIMINARY CLOSING SPREADSHEET FOR REVIEW TO ALL APPROPRIATE PARTIES. UPDATES/CORRECTS CLOSING SPREADSHEET BASED ON ANALYSIS AND VALIDATION.

ISSUES FINAL CLOSING SPREADSHEET AND REQUESTS RELEASE OF FUNDS TO THE COMPANY.

CLOSES BATCH ONCE ESCROW AGENT IS IN RECEIPT OF THE FINAL CLOSING SPREADSHEET.

REVIEWS AND CORRECTS FILES ON ADMINISTRATIVE HOLD AND PENDERS.

FORWARDS FINANCING DOCUMENTS TO THE PORTFOLIO DEPARTMENT FOR LOAN SETUP WITH SERVICER AND CUSTODIAN.

SUPPORTS VARIOUS AREAS IN ESCROW TO INCLUDE SCRUBBING, CLOSING, SECOND DAY BUSINESS, FUNDS PROCESSING, CANCELLATIONS, AND DOCUMENT IMAGING.

MAINTAINS ACCURATE PRODUCTIVITY AND STATISTICS AND REPORTS TIMELY TO MANAGEMENT.

COMPLETES ALL REQUIRED COMPANY TRAININGS AND COMPLIANCE COURSES AS ASSIGNED.

ADHERES TO COMPANY STANDARDS AND MAINTAINS COMPLIANCE WITH ALL POLICIES AND PROCEDURES.

PERFORMS OTHER RELATED DUTIES AS ASSIGNED.

ASSOCIA BENCHMARK – LAS VEGAS, NV

HOA ACCOUNTING LEAD REPRESENTATIVE, 7/2010 – 5/2012; LEFT DUE TO FAMILY EMERGENCY EMERGENCY

JOB DUTIES:

POSTING LOCKBOX PAYMENTS.

POSTING OF MONTHLY LATE FEES/FINANCE CHARGES.

HOMEOWNER COMMUNICATIONS TELEPHONE AND EMAILS. MAINTAIN ACCOUNTING EMAIL FOLDER.

HOMEOWNER BILL BACKS, INCLUDING LEGAL INVOICES/VIOLATION CHARGES/ADMINISTRATIVE FEES.

MAINTAIN AND MONITOR ACTIVE PAYMENT PLANS.

PROCESSING COLLECTIONS EACH MONTH FOR COMMUNITIES WITHIN PORTFOLIO. INCLUDING SENDING LATE NOTICES/CERTIFIED LETTERS.

ATTORNEY REFERRALS; COMMUNICATING AND WORKING WITH ATTORNEY S REGARDING ACCOUNTS IN LEGAL.

WORK CLOSELY WITH CLIENT MANAGERS TO MAINTAIN AR REPORT FOR EACH COMMUNITY WITHIN SAID PORTFOLIO. INCLUDING UPDATING AR NOTES; REMOVING ANY NECESSARY FEES; RESEARCHING WHEN NECESSARY.

PROCESSING RETURNED MAIL; UPDATE OWNER MAILING ADDRESSES, CONTACT INFORMATION.

PROCESSING CONDOCERTS ORDERS

ENSURE OWNER BILLINGS ARE CORRECT WHETHER IT BE MONTHLY/QUARTERLY/ANNUAL BILLINGS.

RESEARCH BILLINGS/PAYMENTS MADE WHEN NECESSARY.

PROCESS COUPONS/STATEMENTS ANNUALLY.

ENTERING RECURRING CHARGES WHEN NECESSARY.

MONITORING BANKRUPTCIES.

PROCESSING FORECLOSURES

WORKING WITH TITLE COMPANIES TO PROVIDE MANUAL QUOTES WHEN APPLICABLE.

ASSOCIATED SUPPLY COMPANY – LAS VEGAS, NV

COLLECTIONS REPRESENTATIVE, 11/2009 – 7/2010; LEFT DUE TO JOB OFFER BY CEO AT ASSOCIA BENCHMARK

JOB DUTIES: MONITOR THE FIRM’S ACCOUNTS RECEIVABLE AND IDENTIFY OVERDUE ACCOUNTS.

CONTACT CUSTOMERS WITH OVERDUE ACCOUNTS AND ATTEMPT TO EITHER COLLECT THE OVERDUE AMOUNT OR NEGOTIATE A PAYMENT PLAN TO COLLECT IT IN INSTALLMENTS.

USE CREDIT BUREAU DATA, POST OFFICE INFORMATION, INTERNET SEARCHES AND OTHER TOOLS TO TRY TO LOCATE CUSTOMERS WHO HAVE MOVED OR CHANGED PHONE NUMBERS.

MAINTAIN RECORDS OF CONTACTS AND ATTEMPTED CONTACTS WITH DELINQUENT ACCOUNT CUSTOMERS AS WELL AS RECORDS OF ANY PAYMENTS COLLECTED FROM THE CUSTOMER.

RESOLVE CUSTOMER ISSUES AND COMPLAINTS CONCERNING BILLING.

SUBMIT REGULAR REPORTS ON THE STATUS OF UNPAID ACCOUNTS AND ANY REPAYMENT PROGRESS.

BACA, INC – LAS VEGAS, NV

A/R AND A/P SPECIALIST, 2/2009 – 9/2009; LEFT DUE TO TEMP POSITION ONLY

JOB DUTIES:

POSTING LOCKBOX PAYMENTS.

POSTING OF MONTHLY LATE FEES/FINANCE CHARGES.

HOMEOWNER COMMUNICATIONS TELEPHONE AND EMAILS. MAINTAIN ACCOUNTING EMAIL FOLDER.

HOMEOWNER BILL BACKS, INCLUDING LEGAL INVOICES/VIOLATION CHARGES/ADMINISTRATIVE FEES.

MAINTAIN AND MONITOR ACTIVE PAYMENT PLANS.

PROCESSING COLLECTIONS EACH MONTH FOR COMMUNITIES WITHIN PORTFOLIO. INCLUDING SENDING LATE NOTICES/CERTIFIED LETTERS.

ATTORNEY REFERRALS; COMMUNICATING AND WORKING WITH ATTORNEY S REGARDING ACCOUNTS IN LEGAL.

WORK CLOSELY WITH CLIENT MANAGERS TO MAINTAIN AR REPORT FOR EACH COMMUNITY WITHIN SAID PORTFOLIO. INCLUDING UPDATING AR NOTES; REMOVING ANY NECESSARY FEES; RESEARCHING WHEN NECESSARY.

PROCESSING RETURNED MAIL; UPDATE OWNER MAILING ADDRESSES, CONTACT INFORMATION.

PROCESSING CONDOCERTS ORDERS

ENSURE OWNER BILLINGS ARE CORRECT WHETHER IT BE MONTHLY/QUARTERLY/ANNUAL BILLINGS.

RESEARCH BILLINGS/PAYMENTS MADE WHEN NECESSARY.

PROCESS COUPONS/STATEMENTS ANNUALLY.

ENTERING RECURRING CHARGES WHEN NECESSARY.

MONITORING BANKRUPTCIES.

PROCESSING FORECLOSURES

WORKING WITH TITLE COMPANIES TO PROVIDE MANUAL QUOTES WHEN APPLICABLE.

EBMC – LAS VEGAS, NV

ESCROW, 2/2008 – 12/2008

JOB DUTIES:

MANAGING CLIENT FILES AND PROPERTIES.

COMPILING AND PROCESSING ESCROW INSTRUCTION PACKAGES.

MANAGING CUSTOMER QUERIES.

ACTING AS A LIAISON BETWEEN THE CUSTOMER AND PARTIES INVOLVED IN TRANSACTIONS.

PREPARING REPORTS AND SPREADSHEETS REGARDING SALES AND PROPERTY INVENTORY.

RESOLVING CLIENT REQUESTS.

THE MASTERS – LAS VEGAS, NV

BOOKKEEPER, 11/2005 – 2/2008

JOB DUTIES:

ENSURED ACCURATE AND TIMELY PROCESSING OF ACCOUNTING DATA. PERFORMED ACCOUNTS RECEIVABLE AND ACCOUNTS PAYABLE FUNCTIONS, BALANCED CASH, AND POSTED SALES INVOICES. RESEARCHED ACCOUNT TRANSACTIONS TO IDENTIFY AND RESOLVE DISCREPANCIES. ACCURATELY POSTED TRANSACTIONS UTILIZING PROPRIETARY DATA SYSTEM. EMPLOYED OUTSTANDING COMMUNICATION SKILLS IN INTERACTING CLOSELY WITH MEMBERS THROUGHOUT ALL PHASES OF BILLING AND COLLECTIONS.

STRAUB CLINIC AND HOSPITAL – HONOLULU, HI

PATIENT ACCOUNT REPRESENTATIVE, 6/2005 – 11/2005

JOB DUTIES:

ANSWER PATIENTS' QUESTIONS REGARDING THEIR BILL. RESOLVE ANY ISSUES THAT MAY ARISE DURING THE PAYMENT PROCESS. CONTACT PATIENTS TO INFORM THEM OF OVERDUE BALANCES.

BAE SYSTEMS – FT WALTON BEACH, FL

ACCOUNTING PAYROLL SPECIALIST, 10/2004 – 12/2004

JOB DUTIES:

POST BUSINESS TRANSACTIONS, PROCESS INVOICES, VERIFY FINANCIAL DATA FOR USE IN MAINTAINING ACCOUNTS PAYABLE RECORDS

PACIFIC BILLING – FT WALTON BEACH, FL

MEDICAL INSURANCE BILLING CLERK, 10/2000 – 12/2004

JOB DUTIES:

ANSWER PATIENTS' QUESTIONS REGARDING THEIR BILL. RESOLVE ANY ISSUES THAT MAY ARISE DURING THE PAYMENT PROCESS. CONTACT PATIENTS TO INFORM THEM OF OVERDUE BALANCES.

ST FRANCIS MEDICAL CENTER – HONOLULU, HI

HUMAN RESOURCES / PAYROLL, 01/1987 – 04/2000

JOB DUTIES:

MAINTAINS ACCURATE AND UP-TO-DATE HUMAN RESOURCE FILES, RECORDS, AND DOCUMENTATION.

ANSWERS FREQUENTLY ASKED QUESTIONS FROM APPLICANTS AND EMPLOYEES RELATIVE TO STANDARD POLICIES, BENEFITS, HIRING PROCESSES, ETC.; REFERS MORE COMPLEX QUESTIONS TO APPROPRIATE SENIOR-LEVEL HR STAFF OR MANAGEMENT.

MAINTAINS THE INTEGRITY AND CONFIDENTIALITY OF HUMAN RESOURCE FILES AND RECORDS.

PERFORMS PERIODIC AUDITS OF HR FILES AND RECORDS TO ENSURE THAT ALL REQUIRED DOCUMENTS ARE COLLECTED AND FILED APPROPRIATELY.

PROVIDES CLERICAL SUPPORT TO THE HR DEPARTMENT.

MAY ASSIST WITH PAYROLL FUNCTIONS INCLUDING PROCESSING, ANSWERING EMPLOYEE QUESTIONS, FIXING PROCESSING ERRORS, AND DISTRIBUTING CHECKS.

ACTS AS A LIAISON BETWEEN THE ORGANIZATION AND EXTERNAL BENEFITS PROVIDERS AND VENDORS, WHICH MAY INCLUDE HEALTH, DISABILITY, AND RETIREMENT PLAN PROVIDERS.

CONDUCTS OR ASSISTS WITH NEW HIRE ORIENTATION.

ASSISTS WITH PLANNING AND EXECUTION OF SPECIAL EVENTS SUCH AS BENEFITS ENROLLMENT, ORGANIZATION-WIDE MEETINGS, EMPLOYEE RECOGNITION EVENTS, HOLIDAY PARTIES, AND RETIREMENT CELEBRATIONS.

EDUCATION AND SKILLS

HONOLULU COMMUNITY COLLEGE – HONOLULU, HI

Associates Degree in Business Administration, 1991

MED-ASSIST SCHOOL OF HAWAII – HONOLULU, HI

Associates Degree in Business Administration, 1989

Proficient Microsoft Office

ADP / KRONOS / SAGE

Peoplesoft

AS400

FAST

Resware

IDX/Epic billing

TOPS / Yardi / Voyager

QuickBooks

ATLAS / Hyperion BRIO

Deputy

NOTARY PUBLIC OFFICER Since January 2022

Professional References

Latisha Hill-Anderson, 702-***-****

Brian Kahele, 808-***-****

Justine San Luis, 702-***-****

Felita Jornacion, 702-***-****

Contact this candidate