Customer Service Class A

Daniel Kozar

Lakewood, OH *****

440-***-**** ***********@*****.***

EDUCATION

*** ******* ******* - *********, ** CDL Class-A

Truck Driving, 08/2023

Community College of Beaver County - Monaca, PA Associate of Science

Air Traffic Control, 12/2013

PROFESSIONAL SUMMARY

I pay attention to safe, accurate and on-time deliveries.

SKILLS

Group and Individual Instruction * Inspect Shipments

Technique Modifications * Order Checking

Organizational and Planning Skills * Working with Vendors

Shipping and Receiving * Basic Mathematical Calculations

Packing and Scanning * Maintaining Clean Work Areas

Vendor Relationships * Customer Satisfaction

Customer Order Fulfillment + Store Merchandising

Cardboard Baling * Beer Recommendations

Handling Materials * Customer Service

Inventory Recordkeeping * Beverage Pricing

Handheld Scanners

PROFESSIONAL EXPERIENCE

BEER MANAGER 07/2017 to 06/2023

Heinen's Grocery Store - Bay Village, OH

Resolved customer complaints involving food or beverage quality and service.

Purchased beverage stock and handled all inventory needs.

Designed beverage menus.

Maintained highest standards for beverage quality and service.

Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.

Developed relationships with suppliers and vendors leading to special volume pricing discounts and

availability.

DSD RECEIVER 08/2013 to 06/2017

Heinen's Grocery Store - Bay Village, OH

Tracked product for DSD vendors to verify invoices.

Processed reclaims and returns to vendors and warehouse for credit.

Processed daily and weekly DSD tickets to file invoices.

Resolved vendor errors with receiving policies to eliminate excessive inventory.

Followed food safety and workplace safety guidelines for job functions.

Communicated operational inconsistencies of store or vendors to manager for resolution.

Provided fast, friendly and accurate customer service to create positive shopping experience.

Double-checked cargo inventories and documentation for accuracy.

Unloaded pallets and deliveries and organized products in warehouse.

Regularly reviewed invoices and double-checked orders.

Maintained accurate computer records of materials weights, bill amounts, and identified variances.

TEACHER'S ASSISTANT 05/2013 to 08/2013

Community College Of Beaver County - Monaca, PA

Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Assisted in teaching of air traffic control policies and procedures.

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