RODNEY WELLS

WAREHOUSE LOGISTIC SUPERVISOR

404-***-**** • adzsmj@r.postjobfree.com • Atlanta, GA 30213 www.linkedin.com/in/rodney-wells Results-oriented, seasoned professional with 20 years of experience and proven knowledge of conflict resolution, relationship management, and key account management. Aiming to successfully leverage my skills to train and transform individuals into top performers. Improve experience through strategic thinking and analysis that anticipate the outcome. Experience

Transportation Tow Manager

INSURANCE AUTO AUCTIONS

January 2023 – Present

• Manage a team of drivers and ensure they adhere to company policies and procedures

• Coach, mentor and develop staff, including onboarding and providing career development

• Delegate responsibilities, expect accountability and regular feedback from drivers

• Maintain employee work schedules, job rotation, training, vacations, paid time off and overtime

• Oversee all aspects of the company's operations associated with towing and transportation Owner Operator

TRINITY TOWING & TRANSPORTATION

December 2019 - Present

• Responsible for organizing and directing daily fleet operations and independent owners

• Duties include managing 5 to 7 drivers, verifying, and reviewing paperwork for deliveries

• Develop and optimize processes to ensure all function-related objectives are met on a continuous basis

• Improved operations to quality standards and KPIs

• Ensure high levels of efficiency, quality, and effective completion of transactions Logistics Supervisor

XPO LOGISTICS, Atlanta, GA

March 2016 - November 2019

• Conducted performance measurements, monitoring, and evaluation of agents to improve efficiency

• Oversaw call center employees to ensure customer satisfaction goals were consistently met

• Created and implemented training programs, Monitor and controlled call center queue

• Maximized automation of warranty claims to work with Service Bench for better efficiency and profitability

• Enhanced training material by updating SOP for the team to perform tasks efficiently and effectively HR Services Contact Center

THE HOME DEPOT, Atlanta, GA

August 2013- February 2016

• Managing the call levels on the floor to make sure we are meeting SLA

• Monitors interviewing, testing, and hiring processes to ensure adherence with all Equal Employment Opportunity

(EEO) legislation, the Americans with Disabilities Act (ADA), and other government compliance requirements, and maintaining compliance and actively updating requisition activity within Oracle

• Recruit candidates to fill approved vacancies using various methods of networking and social media platforms. Performs a wide range of recruitment and administrative activities related to sourcing, screening, and selecting qualified candidates for employment

• Work with the leadership team to identify and deliver positive change and business efficiencies

• Provides branding and community engagement for the Authority through local business partnerships and community activities including job fairs

Sr. Automotive Finance Manager

CONSUMER SOLUTION AUTOMOTIVE, Riverdale, GA

January 2009- August 2013

• Prepare monthly analysis of the cost of goods sold and operational expenses against the prior year and budget, providing explanations and business solutions to help mitigate the risks

• Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements

• Prepare monthly analysis of the cost of goods sold and operational expenses against the prior year and budget, providing explanations and business solutions to help mitigate the risks

• Assisted senior-level credit officers with the complex loan application and approval process

• Plan, organize, and execute financial tasks and conduct monthly financial forecast Education

Business Administration

Atlanta Metropolitan College

January 1989

Divinity

Carver Bible College

June 2009

Additional Skills

• Microsoft Office Products

• Business Process Improvement

• Problem Solving

• Customer Experience

• Leadership

• Emotional Intelligence

• Strategic Thinker

Contact this candidate