Djuna L. Williams RMA

*** *. ****** **.

Kerrville, Texas 78028

Cell: 480-***-****

adzsmb@r.postjobfree.com

Objective: To utilize my years of experience as an Allied Health Instructor and Medical Assistant by giving great customer service to patients, and to my fellow co-worker.

Education:

University of Phoenix – Axia Online 10/2006

Pursuing a AA in Health and Administration

Ross Medical Education Center – Flint, Mi Graduated 10/87

Employment History:

10/2022-Current

Pima Medical Institute: Phoenix, AZ

Medical Assistant Front/Back office instructor:

Duties include instructor in back office procedures and policies. Duties also include instruction in EMR, Medical coding and Billing, screening and training of new employee to the department.

9/17/2018- 10/2022

Mckesson Cover My Meds

Case Manager

Work in Copay assistance department helping in adjudicating claims, Outbound call for insurance benefit investigations. Lead team building events. Assist patients in getting medication to help lead healthier lives.

01/2017- 5/2017

HealthSupport Staffing/ UHG

Contract employee to work a required 40 hours onsite weekly for a 6-month contract focused on HEDIS data collection efforts for 2017. Perform duties as assigned by UHC Clinical Quality Manager(s), HEDIS Project Managers, or Regional HEDIS Managers for market specific annual data collection efforts. Demonstrate effective professional verbal and written communication skills in a virtual environment and across time zones. Demonstrate proficiency in Microsoft Office: Outlook, Excel, and Word and similar applications Conducts claims research, determining correct service location or verifying member history. Perform provider outreach, verifying and confirming provider demographics & medical record requests, both by telephone and in writing. Requests medical records and performs follow up of requests within HEDIS database tool. Maintains HIPAA standards and confidentiality of protected health information

8/2015-10/2016

Banner Medical Group

Medical Assistant

Responsibilities: bringing back patients, vitals, injections, ECG’s, patient education, referrals, and appointments assist where needed. Worked also as an Administrative Assistant gathering Quality Measures information for current and past patient visits.

7/2014 to 8/2015

Arizona College: Mesa

Allied Health Instructor

Instructor for varies studies such as Medical Terminology, Anatomy& Physiology, ECG’s, Vital, and to assist where needed.

12/2013 to 07/2014

Sonoran Spine Center

Back Office Medical Assistant Responsibilities; vitals, taking health history, EMR, referrals and

Prior authorizations.

2/2012 to 12/2013

Arizona College: Mesa

Allied Health Instructor

Instructor for varies studies such as Medical Terminology, Anatomy& Physiology, ECG’s, Vital, and to assist where needed.

09/2010 to 9/2012

Brookline College: Phoenix

Program Director

Instructor for varies studies such as Medical Terminology, Anatomy& Physiology, ECG’s, Vital, and to assist where needed. Hiring and training new instructors, coordinate health fairs for students. Managing staff and students.

03/2010 – 09/2010

Apollo College: Mesa, AZ

Medical Administrative Assistant Instructor/Computer Applications

Duties include instruction in front office responsibilities, Word 2007, Excel 2007, Business letter writing, and insurance verification.

01/03- 12/2009

Pima Medical Institute: Mesa, AZ

Medical Assistant Back Office Instructor / Program Representative:

Duties include instructor in back office procedures and policies. Duties also include ordering supplies for department, screening and training of new employee to the department. Participated in, Graduation ceremonies, Student Appreciations, and Lead Instructor for study body AMT. Lead the AMT student body in filling the campus student food bank. 2006 Peak Performer.

08/01 -11/02

Arizona Lung & Critical Care Specialist; Scottsdale, AZ

Responsible for obtaining and verifying patient demographic and billing information, data entry, medical record, also floated between back and front office.

12/00 – 08/01

Monterey Medical; Scottsdale, AZ

Office Manager; Internal Medicine Physician. Help set up new physicians’ office. Establish physician with insurance copies. Back office duties included patient vitals, venipuncture and referrals.

04/98 – 11/00

Arcadia Family Care, Scottsdale Memorial Hospital; Scottsdale, AZ

Duties include Referral Coordinator for Eight Physicians, Diabetic Educator for patients and employees, Back office Medical Assistant.

04/96 -04/98

Allied Family Care, Mesa Lutheran Hospital; Mesa, AZ

Back Office Medical Assistant for family practice. Responsibilities included preparing and assisting in surgical procedure, venipuncture, EKG’s, an injection.

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