Stephanie K. Liguez

Phone: 210-***-**** Email: adzsm7@r.postjobfree.com

OBJECTIVE:

To obtain a position with your company so that I may utilize my skills and work experience to ensure company success.

SKILLS AND ABILITIES:

•Focused on “great service beats fast service” directive

•Exceptional ability to stay attentive when dealing with customers

•Clear communication skills aimed at understanding customers’ needs and providing corresponding services

•Proven ability to grasp product knowledge and relay product information in a concise but potent manner

•Analytic thinking aimed at resolving customers’ issues in a proactive manner

•Able to find conflict resolution without losing self-composure

•Detail-oriented and efficient in providing customer service in adverse situations

•Assertive but polite when it comes to product or service endorsement

•Well-versed in adapting different ways under pressure to meet deadlines

•Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services

WORK HISOTRY:

QVC July 2017 – May 2019

Customer Service Representative

•Duties included interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints

•Effectively managed a high-volume of inbound customer calls

•Addressed and resolved customer product complaints empathetically and professionally

•Mastered customer service database

•Assisted customers with purchases, assisting customers with financial transactions, collecting past due payments from customers for QVC’s credit card, helping customers with any problems they may be having online, with any of QVC’s affiliate’s, with delivery services, and ensuring customer satisfaction

Make Up Artist October 2013 – Current

Free Lance Make Up Artist

•Applied makeup to enhance or alter the appearance of people appearing in productions such as movies

•Selected desired makeup shades from stock, or mix oil, grease, and coloring to achieve specific color effects

•Duplicated work precisely to replicate characters' appearances on a daily basis

•Cleansed and toned the skin to prepare it for makeup application

•Assessed performers' skin type to ensure that makeup will not cause break-outs or skin irritations

Nordstrom January 2014 – March 2015

Retail Salesperson

•Greeted customers and ascertained what each customer wants or needs

•Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires

•Computed sales prices, totaled purchases, and received and processed cash or credit payment

•Prepared merchandise for purchase or rental

•Answered questions regarding the store and its merchandise

EDUCATION:

Northwest Vista College Liberal Arts 1998 – 2001

Holmes High School High School Diploma 1997

GYNNIS Mosby Make Up Academy Certification 2013

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