Mental Health Customer Service

ESTHER M.J. YELTON MA

**** * ******* *** *** ***, Killeen, TX 76543562-***-**** adzsm4@r.postjobfree.com

OBJECTIVE

To obtain a position as a Customer Service Representative

in which I may utilize my skills, training, education and extensive experience in the field of personal service to others

SUMMARY

Passionate about providing support, psychosocial rehabilitation and empowerment to clients with severe and persistent mental illness

Over 12 years of experience collaborating with treatment teams and managing caseloads of a diverse range of ethnic and cultural populations

Administered Adult Initial Assessments, performed intakes and processed clients for admission

Expertise in conducting individual and group therapy, as well as Recreational & Music therapies

Researched literature and processed reviews of new treatment techniques and adaptive instruments specific to client needs

Skills include Word, Excel, Outlook, Caminar Health Management System, American Sign Language and Reiki Master

Experience providing crisis intervention

Ability to encourage and develop employment options and job coaching

Documentation, billing and case management specialist

Self-motivated, empathetic and innovative team player

WORK EXPERIENCE

Home Health Care Specialist for Low Vision 2002 - 2017

Coach a low vision client on services such as transportation, social opportunities & health obligations

Train client on independent living skills including daily, organizing cupboards, medicines and household

cleaners, bathing, cooking, grocery shopping

Counsel client grieving over loss and challenges of macular degeneration

Outreach and Engagement Specialist

September 2019-August 2022

Advocated and counseled homeless mentally ill

Provided resource for medical, social, mental health, housing, legal, and nutritional needs

Peer Advocate, Healthview Behavioral Services June 2013 – November 2014

Facilitated 3 groups a day, provided outreach and engagement, encouraged risk taking for enrichment

Volunteer, San Pedro Mental Health February 2012 – June 2013

Co-leader of Job Club, Coordinated paperwork for client Financial Services

The Village Integrated Services Agency, Long Beach, CA 1992 - 2011

Rehabilitation Specialist

Administered intakes and initial evaluation of new clients

Implemented crisis intervention and safety plan with clients

Developed treatment plans for three to six clients per month

Provided recreational therapy

Assisted clients in problem solving skills

Coordinated client services with General Relief, Supplemental Social Security & Disability Insurance, Housing and Urban Development, Access Services, Long Beach and Metro Transit, Food Stamps, Medicare and Medi-Cal

Trained staff on Caminar Systems for management of mental health data and developed adaptive tools assisting staff with charting time management

EDUCATION

California State University Dominguez Hills, Carson, CA

Master of Arts, Clinical Community Psychology

Loyola Marymount University, Los Angeles, CA

Bachelor of Arts, English and Philosophy

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