ODUMEGWU NGOZI JESSICA.

B.Sc.

SOCIOLOGY BUSINESS SALES ADMINISTRATION CLIENT SERVICE

CONTACTS

No. 5, Edomioya Street, Off Zibet

Junction, Addo Road, Ajah, Lagos

081********, 090********

adzslm@r.postjobfree.com

EDUCATION

B.Sc. - Sociology

Delta State University, Abraka,

Nigeria.

2009- 2014

CORE COMPETENCIES

Sociology

Marketing, Sales Management

Social Media Management

Business Development

Office Administration

Database Mgt, Client Acquisition

Project Mgt, Customer Service

PROFESSIONAL SUMMARY

Goal-oriented personnel with working experience in administrative support

& education while demonstrating solid multitasking skills

Track record of employing customer service strategies that increased customer base by 65% and successfully improving customer satisfaction by 58%

Adept at making profitable decisions with focus on customer satisfaction and positive revenue generation while deploying solid business development skills.

Dedicated to utilizing acquired expertise and competence while providing strong administrative & business support to drive organizational advancement.

WORK EXPERIENCE

Logistics Officer June 5 – Date

Libmot Express

Receiving and dispatching goods and verifying movements of stock.

Preparing delivery schedules .

Calculating storage and clearance cost.

Managing incoming and outgoing shipment.

Front Desk Manager January 7 - March 31, 2019

The Brains Premier College

Greet communicate with and welcome customers.

Answer all customers questions and address their complaints.

Answer all incoming calls and redirect them or keep messages.

Handled various transaction within the approved service processing time

Successfully resolved 60+ daily customer issues

Employed customer service strategies that increase customer base by 65%

Maintained relevant documents, report, record, and complex database system.

Manage incoming calls and prepare daily sales report for account department.

Successfully reduced running expense of various front desk operations by 31%.

Provided accurate information about business personnel, products & services.

Front Desk Manager April 1 – August 13, 2019

Bh Stripes Photography

Greet communicate with and welcome customers.

Answer all customers questions and address their complaints.

Answer all incoming calls and redirect them or keep messages.

Handled various transaction within the approved service processing time

Successfully resolved 60+ daily customer issues

Employed customer service strategies that increase customer base by 65%

Maintained relevant documents, report, record, and complex database system.

Manage incoming calls and prepare daily sales report for account department.

Successfully reduced running expense of various front desk operations by 31%.

Provided accurate information about business personnel, products & services.

PROFICIENCY

Microsoft Office Suite

Communication

Subject Specific

Decision Making

Cost-Effectiveness

Change Management

Commercial Acumen

Analytical Thinking

Vision, Innovation

Hands-on, Flexibility

Proactivity, Leadership

Planning, Negotiations

Productivity, Motivation

Adaptability, Multi-tasking

Collaboration, Accountability

Interpersonal, Organizational

Team Lead (October 2016 – September 2017)

Smile Communication Nigeria

Providing training needed by team members

Communicate clear instructions to team members

Listening to team members feedback on daily sales

Creating reports to update the company on team’s progress

Distribute reports to appropriate personnel

Field Sales Representative (August 2014 – October 2016) Smile Communication Nigeria

Ensures good brand visibility within assigned market

Developing sales and marketing plans in line with company’s Corporate Objectives.

Identifying and evaluating new business and channel opportunities.

Ensuring leads/prospects are signed on and closure of business prospects in line with organizational procedures.

Identifying new business opportunities and implementation of market penetration/growth strategies

PROFESSIONAL SKILLS

Market penetration strategies.

Market intelligence gathering.

Networking skills.

Customer acquisition and retention skills

Selling to customer needs.

Creative confident, articulate, and great team player.

Good communication and interpersonal/analytical skills.

Service oriented and proactive.

Computer literacy with excellent skills.

Ability to grasp new idea and integrate them to desired result

Ability to work in a multi-tasking environment.

PROFESSIONAL CERTIFICATIONS/AFFILIATIONS

Certificate in Customer Service and Relationship Management

(2023) Ace Coterie Consulting, Lagos

Certificate in Human Resources Management (2023) Ace Coterie Consulting, Lagos

Contact this candidate