DIANE WILLIAMS

*** **** **** *****, *** *** North Chesterfield, VA 23225 · 804-***-****

adzslg@r.postjobfree.com · linkedin.com/in/dianepwilliams

Senior information Technology executive with over fifteen years’ experience in program and project management.

EXPERIENCE

Over 15 years’ experience in the following:

MANAGING ENTERPRISE LEVEL PROJECTS OF OVER $150 MILLION

Project Management Professional (PMP)

SCRUM MASTER (CSM)

CUSTOMER RELATIONSHIP MANAGER

PROGRAM MANAGEMENT

TEAM AND MATRIXED LEADERSHIP

TECHNOLOGY PROJECT DELIVERY EXCELLENCE

PROJECT MANAGEMENT SYSTEMS

SYSTEMS DEVELOPMENT LIFECYCLE (SDLC)

DATA ANALYSIS

DATA CONVERSION

MICROSOFT OFFICE SUITE

VERBAL AND WRITTEN COMMUNICATIONS

Expert in the following areas:

Customer Information System

Seven-year track record delivering large scale systems implementations on schedule, on budget and on strategy.

Risk mitigation

Issue management

Change control management

Estimating and scheduling

Stakeholder management

Managing client expectations

Vendor/contracts management

Quality Assurance

Executive reporting

EMPLOYMENT HISTORY

04/2021 – PRESENT

PRINCIPAL AND OWNER, OFFEROUT.COM

Served as Scrum Master on an initiative to build a mobile application. Managed a hybrid development approach including waterfall methodology and agile scrum ceremonies, vendors. Managed contracts and support team resources. Managed the full Systems Development Lifecycle (SDLC).

02/2019 – PRESENT

PRINCIPAL AND OWNER, information technology, systems delivery

Served as Project Manager and Scrum Master on an initiative to build a website. Managed both onshore and offshore teams. Managed the full systems development lifecycle. Implemented waterfall and scrum methodologies. Managed a one-million-dollar budget.

08/2021 – 03/2022

PROJECT MANAGER/BUSINESS ANALYST, city of richmond, dept. of social services

Served as Business Analyst for Harmony system and Project Manager for initiative to direct deposit monthly benefits directly into recipient accounts. Implemented and managed Systems Development Lifecycle (SDLC) processes. Analyzed existing processes across the organization. Recommended and implemented process improvements.

08/2006 – 08/2009

PROJECT MANAGER, convergys corporation

Served as Project Manager on an initiative to build a healthcare system. Managed teams of over one hundred FTEs. Managed a multi-million-dollar budget.

06/1696 – 06/2006

SENIOR INFORMATION TECHNOLOGY EXECUTIVE, accenture

Managed CIS and CRM projects for pharmaceutical, telecommunications, and finance industries. Worked with Salesforce.com, NetSuite, and Adobe CRM systems. Served as Project Manager in the areas of billing, finance, and telecommunications systems. Managed onshore and offshore teams of over 200 FTEs. Managed $50-to $75 million-dollar budgets. Leveraged both Agile Scrum and Waterfall SDLC methodologies.

08/2008 – 06/1996

CUSTOMER SERVICE MANAGER – CITY OF RICHMOND, DEPARTMENT OF PUBLIC UTLITIES

Served as CIS/CRM Information System Project Manager. Managed 42 seat inbound call center.

EDUCATION

06/2004

MASTER OF BUSINESS ADMINISTRATION, university of maryland global campus

09/2006

MASTER OF TECHNOLOGY MANAGEMENT, university of maryland global campus

08/1996

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, university of richmond, richmond, va

SKILLS

CERTIFICATIONS

Project Management Professional (PMP)

Project Management Institute – 12/2007

Certified Scrum Master (CSM)

Alliance Scrum – 03/2022

Certified Information Technology Manager

University of Maryland Global Campus -7/2003

ACTIVITIES

RHO MU CHAPTER of the Alpha Kappa Alpha Sorority Incorporated

VOLUNTEER –, Prince George’s Hospital Center, Upper Marlboro, MD

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