Jessica Pouncy

**** ******* ** ******* ****, La

adzskk@r.postjobfree.com

Summary

Resourceful Call Center representative /Information Technologist who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly as possible.Maintains a High level of Professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.With years of experience in Database administrating. Customer Services.

Highlights

* Troubleshooting

* Service and Support

* Database administrating

* Computer software savvy

* Software Development

* People person

* Fast learner

* Critical Thinker

* Conflict resolution

* High Standards

* Information Technology

*

Experience

Tinseltown Theater Customer service Assistant/Box office/Cashier

08/2004-06/2007 Cashier duties, Selling products in the concession area! Taking orders . Maintenance on the machines. Operating food equipment! Customer Service duties Taking funds for tickets operating the cashier machine Seating guests!and answering the phone for customers seeking information on events and films at the theater.

USupport Call Center Customer service representative

07/2007-01/2012 Answering inbound /making outbound calls to resolve customers billing needs setting up email accounts and managing service contracts!

Sprint Wireless Customer service Representative /Information Technology Specialist

03/2012-09/2015 Provided Support and Services related to software and products purchased through the company. Related to software, hardware, Working in Data based, web resources,network and enterprise systems.

Comcast Service Call center representative /Salesperson

11/2015-01/2018 Troubleshooting software, and equipment,scheduling appointments,Setting up services, Scheduling maintenance for Technicians,Dispatch operations. Information Technology operating multiple databases. Billing inquiries and Taking Payments for Service.

All About Care Patient care Technician

02/2018 -10/2019 Attending and assisting patients in the homes hospitals and retirement facilities as needed With no independent abilities.

Comfort Keepers Patient care technician

11/2019-07/2021 Caring for Patient with no independent ability as needed. Light Housekeeping and Transportation.

Education

* Southern University Shreveport

* General Equivalent Diploma

* 12/04/2014

* Computer Skills

* Business Computers

* Microsoft Word

* Some College Experience for 8 months

* Ayer’s College

* Office word and Web resources

* Information Technology

* Database administrating experience

* Operating Software

* Billing inquiries

* Networks and Enterprise systems.

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