ILANA BERNSTEIN

adzsk6@r.postjobfree.com • LinkedIn • +1-786-***-****

PROFILE

CUSTOMER RELATIONS ASSOCIATE

• Highly Creative problem-solving with strong business acumen

• Hospitality Professional; Multicultural business experience in different categories: client relations, real estate, hospitality, non-profit organizations, eCommerce.

• Develop new approaches and positive solutions quickly

• Adaptable & Collaborative with superior interpersonal skills and attentive diplomacy

• “Wire-Minded” with excellent Computer Skills - Photoshop, Excel, Microsoft Office, iWork Office, DropBox

• Create Marketing Materials - Print Media & e-Marketing o e-Marketing Campaigns on Social Networks: Facebook, Twitter, Instagram, Constant Contact o Websites, Blogs, DropBox: Content creation, Dropbox samples

• Bi-Lingual English/Portuguese - Translator, Interpreter EXPERIENCE

VIRTUAL ADMINISTRATIVE ASSISTANT - Chabad Jewish Services - USA (2010-Present) Daily operations, client relationship management (CRM). CMS cloud-based software, Chabad One system, Fundraising Drive, Community Outreach, Letters, emails, Newsletters, Form reconciliation; Google Docs; Canva; Graphic Design. Oversee weekly Food Bank and General Communications. Community relations. E-COMMERCE PROCUREMENT - AMAZON SHOP - GAG Associa6on LLC (Feb2021-Set2021) Developed rela+onships with large wholesale suppliers, increased the product offer 10x LICENSED REALTOR - COMMERCIAL & RESIDENTIAL REAL ESTATE - Miami, FL (2007-2022) Handled over $10,000,000 in Sales & Leases of Hotels, Office Buildings, Retail, Mixed-Use Flex, Single Family Homes, and Condos. Represent Buyers/Sellers/Landlords/Tenants.

- Firms: Brokers LLC, Elite Global Realty, The Agency Real Estate

- Develop time-sensitive Marketing Campaigns, including branding unique properties.

- Negotiate with all parties/lawyers. Write offers/contracts/counters. Stagings/showings.

- In-depth market research, assisting clients to understand valuations, negotiating deals. GRAPHIC DESIGNER - Scott Robins Companies - Miami, FL (2015-2020) Create sales & leasing e-Brochures/Campaigns for office, retail, and mixed-use buildings. OFFICE ADMINISTRATOR - Real Miami Commercial Real Estate - Miami, FL (2013-2014) Updated office databases; Assisted clients; Prepared analytics for realtors; Appointments, MLS, SIOR, CCIM, CoStar, Loopnet HOSPITALITY 5-STAR RESORTS/HOTELS & CONCERT PRODUCTION - Brazil, Portugal (1985-1994) Marketing & Event Production and Sales for 5-Star Resorts and Hotels

- Caesar Park Penha Longa Golf & Resort, Copacabana Palace, Le Meridien Copacabana Concert Production for over 300,000 attendees per concert in Rio de Janeiro

- CONCERTS: Human Rights Now, Rock In Rio, Hollywood Rock Quality Control Inspector with Brazilian Hotel Authority for Embratur (Brazilian Tourism Board)

- Classification & Quality Control of over 60 new and existing hotels with star designations. EDUCATION

B.S. Hotel Management, Estácio de Sá University, Rio de Janeiro, Brazil, Feb.1986 Real Estate Sales, licensed in FL, USA 2007

SKILLS_

Content Management Systems, CMS, CRM, Customer Relationship Management, Computer Skills, Apple Computer, Contracts, Reconciliation, Graphic Design, iWorks (Apple), Microsoft Office Suite, Google Docs, Market Research, Real Estate, Communications, Email Marketing, Customer Service, Teams, Brokers and Personal Assistant, Integrity and Confidentiality.