Customer Service Data Entry
Resume:
Latreccia Kelly
Dallas, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Texas Work Advisor I
Texas Health and Human Services Commission - Dallas, TX May 2023 to Present
• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
• Perform other duties, as assigned.
Front Desk Receptionist
Little Spurs Pediatric Urgent Care - Dallas, TX
August 2022 to January 2023
• Work with your team members to provide excellent medical care to our patients!
• Provide excellent customer service to sick children and their nervous parents
• Greets patients/customers
• Verify insurance benefits
• Input data into EMR
• Collect co-payments/deductibles/balances
• Answer and manage phones
• Conduct end of day balancing
Patient Service Representative
Dallas Medical Specialists - Dallas, TX
September 2021 to May 2022
• Provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care.
• Duties include patient relations.
• Check -in and check-out, scheduling.
• Insurance verification and answering phones.
New Patient Coordinator
Obstetrix Medical Group - Dallas, TX
March 2019 to March 2020
• Obtaining insurance benefits.
• Verification of eligibility status and assist with authorizations over the phone and online.
• Collecting accurate demographics.
• Accurate data entry.
• Scheduling appointments over the phone.
• Electronics records, and performing any other duties necessary to provide efficient, timely service to the patients, their families and providers.
• Act as a liaison to get the patient’s the proper care that they need. Patient Concierge
USMD Health System - Irving, TX
September 2018 to March 2019
• Serves patients by greeting and helping them.
• Scheduling appointments.
• Maintaining records and accounts.
• Answering all inbound calls and outside referrals. New Member Assessment Specialist
Humana - Irving, TX
January 2016 to September 2018
• Multi-tasked while using multiple computer systems simultaneously capacity to maintain confidentiality
• Provided excellent customer service via phone
• Received, documented and resolved member and provider inquiries by using established best practices
• Managed inbound and outbound contacts; including conducting a Health Risk Assessment to eligible members
• Built lasting relationships with members and providers
• Educated members, providers and employers about products and services over the telephone and online (email)
• Handled 150-200 calls per day
Education
High school diploma
Dallas Can Academy
Skills
• Hospital Experience
• Cash handling
• Patient Care
• Order Entry
• Front desk
• Medical Office Experience
• Insurance Verification
• HIPAA
• Computer Skills
• Medicare
• Restaurant experience
• Phone Etiquette
• Cold Calling
• Medical Records
• Data Entry
• Medical Scheduling
• Administrative experience
• Medical receptionist
• Phlebotomy (Less than 1 year)
• Medical Terminology
• Epic
• Customer service
• Office experience
• EMR Systems
• Vital Signs
Certifications and Licenses
Forklift Certification
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