Escrow Officer Customer Service

VERONICA ARELLANO-RAUDA

***** ********* ****, **** ****** CA 92630 · 949-***-****

******************@*****.***

OBJECTIVE

To obtain a challenging position with a respectable organization that will allow professional and personal growth. Collaborate with a group of professionals to comply with industry standards and the company’s mission.

EXPERIENCE

CLOSER/ESCROW OFFICER, ELEVATED TITLE.CO.-APRIL 2021-JUNE 2022 Responsible for prepareing documents for loan document signing, balancing/closing files. Involved in all aspect of the files I had a supportive team and assistant to make all these closings happen smoothly.

*High volume refinance closed between 150-200 Files a Month* JR. ESCROW OFFICER & PAYOFFS/ACCOUNTS PAYABLE, FIN TITLE CO.- SEPTEMBER 2020-APRIL 2021

Responsible for all post-closing balancing and disbursing files. Assisted in all aspects from openings, escrow instructions, order payoff statements, judgements, prepare documents for signing and package loan documents. I was crossed trained to help the payoff department sending all wires and checks out in a timely manner.

*Assisting Escrow Officer Narda Feliciano*

ESCROW ASSISTANT, CHICAGO TITLE- JULY 2019-MARCH 2020 Responsible for all post closings balancing and disbursing’s files. Assisted in all aspects from openings, escrow instructions, order payoff statements, judgements, prepare documents for loan documents signing, package loan documents. Responsible for the unit’s banking end of day balancing etc.

*Assisting Escrow Officer Johanna Garcia*

JR. ESCROW OFFICER, EVEREST ESCROW- APRIL 2014-APRIL 2018 Responsible for openings, escrow instructions, order payoff statements, judgements, prepare documents for loan documents signing, package loan documents and balancing/closing files. Assisted in all banking for the office; checks, wires, end of day balancing etc. Handled the office activities in the absence of the Escrow Officer, Manager.

*Responsible for servicing the biggest account the office handles, High Volume Refinance*

*Assisting Escrow Officer Lisa Giarretano*

2

JR. ESCROW OFFICER, ULTA ESCROW- NOVEMBER 2013-APRIL 2014 Responsible for openings, escrow instructions, order payoff statements, judgements, prepare documents for loan documents signing, package loan documents and balancing/closing files. Handled the office activities in the absence of the Escrow Officer.

*Responsible for servicing the biggest account the office handles, High Volume Refinance*

*Assisting Escrow Officer Lisa Giarretano*

JR. ESCROW OFFICER, HAMPTON ESCROW-JUNE 2012-JULY 2013 Responsible for openings, escrow instructions, order payoff statements, judgements, prepare documents for loan documents signing, package loan documents and balancing/closing files. Handled the office activities in the absence of the Escrow Officer.

*Responsible for servicing the biggest account the office handles, High Volume Refinance*

*Assisting Escrow Officer Lisa Giarretano*

JR. ESCROW OFFICER, REAL TIME ESCROW-MAY 2011-JUNE 2012 Responsible for openings, escrow instructions, order payoff statements, judgements, prepare documents for loan documents signing, package loan documents and balancing/closing files. CLOSING AGENT, TRG ESCROW-DECEMBER 2010-MARCH 2011 Responsible for reviewing loan documents (vesting, property address, closing dates and fees) All communication between Lender, Borrowers and Notary. Coordinated and managed all refinance transactions.

CLOSING AGENT, LPS-OCTOBER 2010-DECEMBER 2010

Responsible for reviewing HUD’s for Fannie Mae and summiting for approval. Assisted with processing all sale transactions.

ESCROW ASSISTANT, ADVANTAGE TITLE- AUGUST 2010-SEPTEMBER 2010 Assisted Escrow Officer with packaging loan documents and balancing/closing files. Coordinated and managed all refinance transactions.

OCTOBER 2009 – NOVEMBER 2009

ESCROW ASSISTANT, SECURITY NATIONAL ESCROW

Assisted Escrow Officer with reviewing prelims/ordering liens/judgments. Prepared loan documents for signing and packaging of loan documents/funding conditions. MAY 2009 – JULY 2009

JR. ESCROW OFFICER, BOARDWALK ESCROW

Responsible for openings, escrow instructions, order payoff statements, judgements, prepared documents for loan documents signing, package loan document s and balancing/closing files. Handled the office activities in the absence of the Escrow Officer.

*Responsible for servicing the biggest account the office handles, High Volume Refinance*

*Assisting Escrow Officer Teresa Calderone*

3

DECEMBER 2000 – DECEMBER 2008

JR. ESCROW OFFICER, UNITED TITLE COMPANY

Responsible for openings, escrow instructions, order payoff statements, judgements, prepare documents for loan documents signing, package loan document s and balancing/closing files. Handled the office activities in the absence of the Escrow Officer, Manager.

*Responsible for servicing the biggest account the office handles, High Volume Refinance*

*Assisting Escrow Officer Teresa Calderone*

SKILLS

• Write, read and speak Spanish

• Experienced in Microsoft Office, AWI Escrow

Software, Streamline Escrow Software, RBJ

Escrow Software and SoftPro Escrow Software

• In the process of renewing Licensed Notary

Public

SUMMARY OF QUALIFICATIONS

- Over 22 years of Escrow experience, providing service to people from culturally diverse backgrounds.

- A dedicated and productive team member who is comfortable leading or collaborating, known for taking initiative to address issues and develop solutions that improve daily operational workflow and team effectiveness.

- Highly skilled in developing excellent relationships with key decision makers and business partners to support overall negotiations and customer service objectives. Motivated to work with other staff and management in order to achieve the mission and objectives of the organization.

- A flexible professional who enjoys learning new skills and quickly adapts to organizational changes.

- Reliable well organized and enthusiastic; able to prioritize effectively to accomplish multiple task and complete projects under pressure.

- Skilled in building and maintaining excellent relationships with senior management, team members and customers alike.

- A patient listener who fully focuses on speakers and understands their needs.

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