EXOTIC BURMESTER

425-***-**** adzsim@r.postjobfree.com Vancouver, Washington 98665

SUMMARY OF QUALIFICATIONS

Consultative Sales Patient Education Business Development Customer Service

Motivated and personable B2B and B2C sales expert brings extensive experience within medical aesthetic and plastic surgery clinic environments. High-integrity and customer-centric leader drives revenue via effective relationship building and consultative sales strategies. Strong communication skills establish credibility quickly to overcome objections and address client concerns. Energetic self-starter is calming amid stressful situations and enthusiastic while building product or service excitement.

Financing Negotiation and Sales Closing Operations Management Promotional Event Planning

Medical Terminology Resourceful Problem Solving HIPAA/Confidentiality Project Management

Sales Planning and Execution Staff Recruitment, Training and Development Inventory Management

PROFESSIONAL EXPERIENCE

Bosley, Portland, Oregon, SLC, Utah, Troy, Michigan

Senior Consultant (8/2022-5/2023)

Performed professional in person consultations on Bosley hair restoration methods and hair loss options, follow up via text, email or calls. Develop strong innovative ideas and concepts for client interaction while maintaining an energetic and positive attitude. Coordinate procedures with doctors schedule.

•Strong critical skills to ensure patient satisfaction

•Patient financing

•Virtual Consultations

Ideal Image Development Corp., Tigard, Oregon, Vancouver, Washington

National Aesthetic Sales Consultant (1/2017 – 11/2021) (remote after 3/2020)

Generate sales leads, hit, or exceed revenue targets and deliver attentive client service for the nation’s leading aesthetics brand. Oversee front desk interactions. Produce referral-based leads from patients and follow up to book appointments. Consult with and built rapport with clients while describing treatment and service options and addressing questions and concerns. Prepare financial documents.

Overcome objections via client education on the value of prospective services. Support medical staff during procedures and follow up with patients to ensure positive customer experiences. Coach, train and mentor new sales consultants on products, services, and the sales close process. Maintain existing and prospective client records and complete sales reports in Salesforce; reach out with new services and promotions.

•Achieved sales of $1 million annually with a 50% customer close rate; success was attributed to strong listening skills and a calm, friendly demeanor while working with customers

Partington Plastic Surgery and Laser Center, Kirkland, Washington

Director of First Impressions and Consultant (4/2014 – 1/2017)

Welcomed visitors and answered questions the center’s offerings. Upsold products and services and explained financing options. Eased customer anxieties around procedures. Facilitated quarterly promotional events with product vendors. Managed customer and staff Excel databases. Attended seminars on surgical treatments and procedures.

•Delivered high standards of customer service while meeting and exceeding monthly sales goals

EDUCATION CERTIFICATION

Ideal Image – Sales Training, 2020 (one week)

Ideal Image – Salesforce CRM, 2019

Lake Washington Technical College – Esthetics Certification Program and undergraduate Nursing studies

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