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Customer Service Sioux City

Location:
Sioux City, IA
Salary:
$18.50
Posted:
September 18, 2023

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Resume:

CM

CEDRIC MCDONALD

adzshm@r.postjobfree.com 515-***-**** Sioux City, IA 51106

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dependable team member. Reliable, team-oriented, and efficiently completes assignments. Motivated as an employee just as much as a Team Leader.

Dedicated Shift Leader promoted quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Good at multitasking successfully in large kitchens. Prepare main dishes, appetizers and salads. Collaborate closely with all personnel to promote positive experience for guests. Dedicated Grill Cook committed to quality standards in food preparation. Proficient in operating grill station by following specified cook times for safe customer consumption. Devoted to food quality, recipe adherence and consistency with strong grasp of health and sanitation requirements. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Recipe-Based Cooking

Supply Restocking

Surface Cleaning

Grilling

Sanitation

Food Handling

Order Verification

Customer Service

Dairy Queen Grill & Chill Sioux City, IA

Cook/Grill, Cashier, Shift Lead

04/2023 - Current

Operated mixer machine to blend ingredients for various food products. Maintained and monitored the temperature of the mixing tank to ensure accuracy of product quality.

Adjusted controls on mixer machines to regulate speed, pressure, and temperature of mixing process.

Recorded production data such as quantity, type, and time duration of each batch produced.

Cleaned and organized grilling area, stocked supplies, and prepared food items to order.

Monitored grill temperature to ensure proper cooking times. Prepared a variety of foods including salads, sandwiches and entrees using established recipes.

Ensured all food was cooked to the correct temperature as per health code regulations.

Made sure that all orders were filled in an accurate and timely manner. Stored food in designated containers and storage areas to prevent spoilage. Inspected equipment daily for cleanliness and functionality prior to use. Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.

Summary

Skills

Experience

Responded promptly and courteously to guest inquiries and complaints. Crown Bakeries North Sioux City, SD

Machine Operator/Mixer, Forklift, Shift

Supervisor

04/2022 - 04/2023

Recorded production data such as quantity, type, and time duration of each batch produced.

Moved freight, stock and other materials to and from storage and production areas and loading docks.

Packaged, labeled and tagged goods before transfer. Prepared finished stock for shipment by identifying, pulling and packing product.

Collaborated with team members to improve performance and implement training updates.

Reinforced rules to promote superior employee performance. Patrolled work areas to inspect operations, identify concerns and implement corrective actions.

Supervised and led employees to maintain productivity and customer service levels.

Reported safety and quality issues to management.

Transported material to correct locations and documented inventory changes.

Unloaded incoming items from trucks and rail cars and transported materials to staging area.

Assisted upper management with daily operations to meet standards of service and quality.

Maintained current forklift training and certification as required by company policies.

HBC Holdings South Sioux City, NE

Box Handler, Packer, Wrapper, Forklift

06/2022 - 09/2022

Loaded boxes onto pallets and shrink-wrapped them for shipment. Organized packages according to size, weight, and shipping requirements. Inspected incoming shipments for damage or defects. Unloaded boxes from trucks using hand trucks, forklifts, or other equipment.

Stacked boxes in designated areas of the warehouse according to product type.

Iowa Central Community College Fort Dodge, IA

Some College (No Degree) in Business Administration and Management Colorado Technical University Colorado Springs, CO Some College (No Degree) in Business Administration Education and Training



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