**/**** - **/**** ******* Service Representative

Citi Bank, Tucson, AZ

Provided exceptional customer service to customers, and assisted them is maintaining there account. * Maintained a high level of customer satisfaction through effective verbal and written communication skills. *Updated customer accounts, and resolved customer issues. * Team champ *Mentor *Well organized *Handled 90+ calls daily

10/2019 - 03/2020 Retail Sales Associate

Russell Cellular-Verizon Auth, Niceville, FL

Specialize in Verizon Wireless and understand the "Omni" software. * Greet customers and offer them assistance * Recommend merchandise based on customers' wants and needs * Explain the use and benefit of merchandise to customers * Answer customers' questions * Show how merchandise works, if applicable * Add up customers' total purchases and accept payment * Inform customers about current sales, promotions, and policies about payments and exchanges.

07/2018 - 11/2018 Sales Associate

Family Dollar Store, Tucson, AZ

* Greet customers * Scan or register customers' purchases * Accept payments from customers and give change and receipts * Bag or wrap customers' purchases * JANET TALCOTT

9971 E Speedway Blvd, Unit 7205

Tucson, AZ 85748

Phone: 850-***-****

Email: adzsgw@r.postjobfree.com

Objective

I have 15+ years of customer service/sales experience. I am a consistent, hardworking, highly motivated person. I enjoy working with the public. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment.

Ability Summary

• A versatile and skilled professional, with leadership qualities and excellent hands -on experience in customer relations.

• Hard-charging performance, drive sales professionally, consistency exceeds quotas.

• Team leader with outstanding, interpersonal communications, negotiation and people management skills.

• Able to establish Individual, personal and group goals and motivate/direct others to achieve excellence.

• Over 15 years successful experience in customer service and support with recognized strengths in account maintenance, problem solving and troubleshooting.

• Planning proactive procedures and systems to alleviate problems and proved professional, written and oral customer service.

Employment History

Process returns and exchanges of merchandise * Answer customers' questions and provide information about store policies * Help customers sign up for store rewards programs or credit cards * Count the money in their register at the beginning and end of each shift. Check the age of their customers when selling age-restricted products, such as alcohol and tobacco. Stock shelves or mark prices on items. Use of scanners, registers, or calculators to process payments and returns or exchanges of merchandise.

01/2017 - 03/2017 Cashier

Winn Dixie, Crestview, FL

* Greet customers * Scan or register customers' purchases * Accept payments and give change and receipts * Bag or wrap purchases * Process returns and exchanges of merchandise * Answer questions and provide information about store policies * Help customers sign up for store rewards programs or credit cards * Count the money in their register at the beginning and end of each shift * Check the age of customers when selling age-restricted products, such as alcohol and tobacco * Use scanners, registers, or calculators to process payments and returns or exchanges of merchandise *

02/2012 - 07/2014 Retail Solution Rep

Cox Communications, Fort Walton Beach, FL

Interact with customers to handle complaints, process orders and provide information * Listen to questions and concerns, and provide answers or responses * Provide information about products and services * Take orders, calculate charges, and process billing payments * Interact with customers face to face or by email. * Handle returns, process refunds * Make changes to accounts, such as updating addresses or canceling orders * Help generate sales while providing information about a products an service's * Use a telephone, computer, and other office equipment. * Process returns or orders.*

04/2006 - 04/2011 Sales Manager

T-Mobile, Tucson, AZ

Excellence communication and interpersonal relation skills. Able to establish individual, personal and group goals and motivate / direct others to achieve excellence. Strong supervisory skills. Manage multiple tasks simultaneously. Well- developed time management. Meeting and exceeding personal and store goals, merchandising and inventory management, coaching and developing sales team. I am able to work independently and learn quickly.

01/2004 Computer Science

1 Year of College or a Technical or Vocational School Okaloosa Walton Community College, Fort Walton Beach, FL Computer Science

1 Year of College or a Technical or Vocational School Northwest Florida Community College, Niceville, FL Education and Training

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