Customer Service Business Development

WM

WHITNEY MANDELIK

adzsgi@r.postjobfree.com 916-***-**** Lincoln, CA 95648

Accomplished Account Manager offering high performance development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Verbal and Written Communication

Relationship Building

Time Management

Contract Negotiation

Complex Problem Solving

Customer Relationship Management

Salesforce Software

Networking Events

Operating Procedures and Policies

Operational Records Review

FlexCare Medical Staffing Roseville, Ca

Senior Executive Account Manager

04/2018 - Current

Team Resource

Cultivated strong professional relationships with recruiters and key hospitals to drive long-term business development

Manage high severity requests or issue escalations as needed Operate as the lead point of contact for any and all matters specific to assigned hospitals and Nurses

Ensure timely and successful delivery of our solutions according to facility needs and objectives

Clearly communicate the progress of monthly and quarterly initiatives to Leadership Team

Forecast and track key account metrics

Manage all aspects of account management including: communicating with contacts daily, compliance related matters, job order management and entry, candidate submissions, interviews and assignment confirmations Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Coached, developed and motivated team to achieve revenue goals. Resolved customer complaints regarding sales and service. VSP/Altair Rancho Cordova, Ca

Account Executive- Business

Development

11/2014 - 12/2017

Formulated and implemented strategic business plans specific to the needs of individual large accounts to retain and increase membership and identify new and ancillary product sales opportunities Cultivated and developed strong business relationships with clients and prospective clients

Educated customers on industry and price trends to inform and assist with business decisions

Maintained current working knowledge on existing and new products/services and other general information to ensure accurate Summary

Skills

Experience

information is provided

Acted as liaison between various VSP departments and customers to ensure service levels and expectations were met

Collaborated with marketing and product development to address customer's needs and analyze market data

Utilized sales automation system to make inquiries, maintain records and prepare reports

Designed and created client presentation using current software and marketing techniques

Tri Counties Bank Folsom, Ca

Personal Banker

10/2013 - 10/2014

Understood customers' financial needs and showed them how to get the greatest possible value from products and services Assisted customers in managing their finances while building lifelong relationships

Offered the right financial products and services to help customers meet their financial needs such as saving for college, buying a home, and planning for retirement through strategic discovery during interactions Developed and maintained relationships with Tri Counties Bank partners. Wells Fargo Bank Rocklin, CA

Service Manager

08/2005 - 12/2013

Responsible and accountable for all branch operations; oversee, train and direct the performance of 8 branch employees (tellers, personal bankers, etc.)

Received frequent recognition and rewards for top performance Set and meet customer service and financial product sales goals through implementation of new business and marketing of bank products Recruit, hire and train personnel; discipline and performance evaluations, full knowledge and adherence to bank policy in terminations Schedule and provide sufficient staff and employees for full customer service while effective managing bank resources

Review and authorize payment of branch accounts payable. Oakmont High School

High School Diploma

01/2004

Sierra Community College Rocklin, CA

Some College (No Degree) in General Studies

Education and Training

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