Customer Service Data Entry

KAREN MILLER

Canyon Lake, TX *****

817-***-**** - *****************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and methodical Closer successful in assembling closing documentation for all FHA, Conventional, VA and USDA loans. Work quickly and accurately to meet strict standards, clear issues and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency. Well-versed in loan closing processes and documentation requirements. Maintain full calendar of closings and easily handle more than 100 per month. Keep paperwork organized for smooth closings. Hardworking, passionate ready to help team achieve company goals. Very organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly regarded for delivering outstanding customer service and performance in closing and funding home mortgages. Expertise in all Microsoft Programs, Encompass, Calyx Point, Origin and Aim.

SKILLS

Property Appraisals

Application Reviews

Store Opening and Closing

Data Collection

Legal Documentation

Billing and Payment Processing

Mortgage Loan Processing

Loan Records Filing and Maintenance

10-Key Data Entry

Oral and Written Comprehension

Government Lending

Regulatory Disclosure Preparation

Resolve Paperwork Errors

Calculate Payments

Credit Reporting Software

Closing Disclosures

Deposit and Payment Collection

Invoice Preparation

Equifax Application Engine

Complex Problem-Solving

Providing Feedback

Figures Calculations

Operational Efficiency

Production Standards

Microsoft Dynamics

Real Estate Title Concepts

General Mortgage Associate

Credit Union Operations

Title Abstracts

Critical Thinking

Anti Money Laundering (AML)

Settlement Statements

Active Listening and Learning

Loan Disbursement

File Management

Appoint Scheduling

Closing Costs Calculation

Compile Documents

Desktop Underwriter

Analytical and Critical Thinking

Serve Customer Needs

Processing Loan Applications

Appraisal Accuracy

Title Document Preparation

Federal Statutes

Fraud Prevention and Detection

Bank Secrecy Act

Customer Inquiries

Loan Information Recording

Social Perceptiveness

Certified Residential Mortgage

Specialist

Communications Strategies

Financial Information Review

WORK HISTORY

06/2020 to 06/2022 MORTGAGE CLOSER, PROCESSOR

Gold Financial/AmCap Mortgage

Detailed, dedicated mortgage closer, highly regarded for delivering outstanding customer service and performance in closing and funding home mortgages along with processing loans for closing

Expertise in Microsoft Office Programs, Encompass, Calyx Point, Origin and AIM Collaborates effectively with closing managers, processors, Underwriters, Loan Officers, title companies, and clients at all levels to resolve issues and provide solutions to issues that may arise prior and during closing Prepared accurate loan documents to escrow, title, and broker in a timely manner Verified fees

Gave initial input and confirmed data required to generate closing documents Generated review and approved closing package

Reviewed loan package for required documentation

Calculated funding amount for each loan package

Released wire and funds loan

Prepared collateral packages

Verified employment of borrower

Communicated final funding

Have advanced knowledge of Encompass, Calyx Point, AIM and Orijin 01/2020 to 06/2020 Home Equity Closer

Randolph Brooks Federal Credit Union

Closed Home Equity Loans

Verified Fees

Input and confirm data required to generate closing documents Ensure closing documents are in compliance with TRID 04/2019 to 01/2020 Medical Eligibility Specialist

Texas Health

Determine eligibility for the elderly and disabled 11/2018 to 04/2019 Receptionist

Received incoming calls

Scheduled patients

Liason between patient and doctor

07/2018 to 10/2018 Escrow Assistant

North American Title/Lennar Homes

Process and quality check all documents from lenders and attorneys for accuracy Prepare title company closing documents in timely and professional manner Ensure complete and accurate packages are submitted for approval Respond to inquiries from borrowers, lenders and attorneys to resolve discrepancies

Prior to closing, call and confirm with lenders how the packages are being sent On purchase closings call at least 48 hours prior to closing date Work to build strong partnerships with local lenders, realtors, attorneys and builders

Act as a liaison between Escrow Processors and Escrow Officers as a subject matter expert.

04/2016 to 04/2018 Closer/Funder

Stearns Lending, LLC Consumer

Prepares accurate loan documents to escrow, title, and broker in a timely manner Verifies fees

Inputs and confirms data required to generate closing documents Generates review and approve closing package

Reviews loan package for required documentation

Calculates funding amount for each loan package

Releases wire and funds loan

Prepare collateral packages

Verifies employment of borrower

Communicates final funding

Familiar with Calyx Point, AIM and Orijin

Mobile Notary Closer

Texasclosingsolutions

03/2015 to 09/2017 Traveled all over the Metro-plex to Close Residential loans/ Refinance or Purchase loans

06/2014 to 03/2015 Escrow Processor, Funder

Stewart Title

Process and quality check all documents from lenders and attorneys for accuracy Prepare title company closing documents in timely and professional manner Ensure complete and accurate packages are submitted for approval Respond to inquiries from borrowers, lenders and attorneys to resolve discrepancies

Prior to closing, call and confirm with lenders how the packages are being sent On purchase closings call at least 48 hours prior to closing date Act as a liaison between Escrow Processors and Escrow Officers as a subject matter expert.

09/2012 to 10/2013 Closer/Doc Prep Specialist

Black, Mann and Graham, LLP

Input full loan docs and examinations for files from lenders Contract closer for SunTrust Mortgage and Citi Mortgage through Black, Mann and Graham, LLP

Funder

Texaslending.com (multiple positions)

03/2008 to 08/2012 Loan Officer Assistant

Receive and validate incoming conditions to cure audit deficiencies Process basic mortgage document knowledge to review accuracy and completeness of executed mortgage documents prior to funding the loan Ensure all fees are trued up, send emails to insuring, MIP and accounting on FHA/VA loans

Monitor locks/approval expirations and notify loan officer when relock/rate extension is necessary

Ensure all underwriting conditions are cleared prior to funding the loan with settlement agent

Provide wire request back up to post closer in a timely manner to meet warehouse deadlines

Register MERS; Ensure MIP gets paid – activation of MIP Post-closing

Follow up on purchase status/delay info 48hrs after package has been shipped to the investor

Clear all post-closing stips in a timely manner

Enter detailed notes into the conversation log regarding status of the outstanding loans

Send daily reports regarding any loan aged over 6 days to supervisor Prepare and process check requests as needed for funding shortages or refunds as required for post-closing stips

Transfer files with MERS as required, Assistant to Senior Loan officer in completing all incoming docs for new mortgages

Liaison between borrower(s), Loan Officers and processors All administrative duties

Set-up Coordinator

Ensured all files were setup and taken back to the processors for submission to underwriting

Ensured all title and appraisal orders were taken care of and ordered Ensured all VOE's were filled out completely and put in file in a timely manner EDUCATION

Bachelor of Arts: Criminology/Criminal Justice

University of Texas at Arlington - Arlington, TX

Associate of Arts Degree: Psychology

Collin County Community College - Plano, TX

Robert E. Lee Senior High School ( now Legacy High School) - Midland, TX CERTIFICATIONS

Certified Notary Public, NNA - 2014- Present

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