DS Donna Stokes

Hope Mills, NC ***** 910-***-**** adzsgb@r.postjobfree.com

PROFESSIONAL

SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Customer Service

Dependability and Honesty

Efficiency and Time Management

Attention to Detail

Verbal and Written

Communication

Teamwork and Collaboration

Quality Assurance

Insurance Requirements

Proficiency in Microsoft Office

WORK HISTORY DELIVERY DRIVER 09/2018 to 02/2019

UPS Raleigh, NC

Completed on-time deliveries by choosing best and most efficient routes. Operated vehicle safely in highly congested areas with no traffic violations. Completed rush deliveries on tight timetables to satisfy customer needs. Delivered packages to customer doorsteps and business offices. SENIOR CUSTOMER SERVICE SUPERVISOR 12/2004 to 08/2009 OPUBCO Oklahoma City, OK

Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments. Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues. Coached team members to deliver hospitable, professional service while adhering to set service models.

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

UNDERWRITER 04/1994 to 12/2004

GEICO, Government Employees Insurance Fredericksburg, VA Supported review and acceptance or denial of new or renewal business. Determined and documented loan conditions and communicated requirements and decisions.

Analyzed credit, income, compliance, title documents and appraisals during underwriting process.

Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.

FINGERPRINT ANALYST 03/1982 to 04/1994

FBI Headquarters Washington, DC

Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.

Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence. Used field equipment, devices and supplies to test surfaces for trace evidence, collect fingerprints and document findings. Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support. Submitted evidence to supervisors, crime labs or court officials for legal proceedings.

EDUCATION Associate Of Business Administration Business Administration 08/1996 Germanna Community College, Locust Dale, VA

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