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Customer Service Aerospace Engineering

Location:
Los Banos, CA
Posted:
September 18, 2023

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Resume:

EVA CASTRO

Los Banos, CA *****

408-***-**** - adzsg2@r.postjobfree.com

PROFESSIONAL SUMMARY

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

ACCOMPLISHMENTS

Achieved 501(c)3 status for Non-profit by introducing Various new programs and

software (i.e. Bills.com,Gusto, HR, Federal and State Compliances) for all

operational tasks and company success.

Supervised team of 18 staff members and ensured separate pay accounts and grants were properly accounted and tracked.

Collaborated with team of 4 administrative staff in the development of the entire

new and improved non-profit development phase.

Used Microsoft Excel to develop inventory tracking spreadsheets.

SKILLS

Proficient in budget projections as well

as burn rate percentages

501 (c)3 compliance practices and

state/federal requirements

Successfully manages and screen

office updates, correspondence and

emerging staff policies and protocols

31 years experience in Native

American teachings and ceremonial

practices

WORK HISTORY

Strong morals and values based on indigenous practices

Flawless payroll tracking

Routine bookkeeping coding/ tracking for all incoming and outgoing expenses

Excel, Microsoft Word

10/2018 to 07/2021 OPERATIONS AND FINANCE MANAGER/MILPA

MILPA – Salinas, CA

Tracked and managed all grants on fiscal sponsor account and 501(c)3 account

Ensured all proper documents and reports for federal/state were up to date

Managed Insurances, payroll, bookkeeping, accounting, bank account, grant

coding, correspondence with funders, and provided opportunities for additional

funding sources

Secured equity across employees for balanced pay rates

Provided opportunities for WoC in leadership roles

Facilitated WoC Circles for internal growth

Facilitated WoC professional development cohort to discuss business goals and

negotiations tutorials

10/2018 to 07/2019 COORDINATOR AND CULTURAL EDUCATOR/MILPA MILPA – Salinas, CA

Decolonize paint night- Community space for cultural engagement including

sensory activities for youth

Curriculum development for a WOC ages 18-26 (Young Adelitas Liberation

Academy) providing culture, consciousness, and movement building

Decolonize the calendar- provided Native calendar teachings based on 20 day/18

month cycle

Community Circulos- Facilitated a space for community members of the city of

Salinas to build stronger community

Xinachtli trained and certified

Mandated reporter

11/2009 to 09/2018 Assistant Manager

IZOD, Division Of Phillips Van-Heusen – Gilroy, CA

Monitored cash intake and deposit records, increasing accuracy and reducing

discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and

service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies

and forecast future needs.

Generated repeat business through exceptional customer service and responded to

customer concerns with friendly and knowledgeable service.

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Set and enforced policies focused on increasing team productivity and

strengthening operational efficiency.

Monitored security and handled incidents calmly.

Verified inventory counts remained within monthly tolerance levels and compiled

financial data in compliance with budget.

Mentored sales team in applying effective sales techniques and delivering

top-notch customer service.

Assisted in organizing and overseeing assignments, planning and coordinating

in-house and outsourced resources.

Increased sales revenues by promoting complementary products and educating

customers about store promotions.

Achieved recognition for contribution to store success by optimizing sales.

Six months company Employee of the Month

EDUCATION

Architect Drafting and Design: Intro Engineering

Carrington College - San Jose, CA

Aerospace Engineering

Gavilan College - Gilroy, CA

Aerospace Engineering

Cabrillo College - Aptos, CA

Expected in 05/2023 Associate of Science: Aerospace Engineering

Merced College - Merced



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