Tawanda Lumpkin

Passionate when it come to helping others

Houston, TX 77090

adzsfo@r.postjobfree.com

+1-346-***-****

I'm a very professional and dependable person who's a team leader and very self motivated and flexible. I was a supervisor over the salad department at Piccadilly Cafeteria for 4 years up until they closed for business. I have great communication and problem solving skills using scripted and non scripted responses to questions. I have excellent written skills and computer skills such as the use of Word, Excel, Outlook, and also power point. I'm very familiar with HMO's, PPO's, Medicare and Medicaid. I'm also familiar with medical technology. My hospitality skills are superior. I also have experience with using CRM technologies, Zen Desk, and data processing systems. I'm familiar with creating and managing spreadsheets and updating data base systems. Authorized to work in the US for any employer

Work Experience

Ambassador

Solutran - Remote

April 2021 to May 2023

I answered inbound calls from medical providers, patients, and billing services to assist in explaining services and claims information. I logged data into the company's propriety medical review system, provided explanation of benefits, services and claims / reimbursement procedures. Interfaced with providers, patients, billing services and insurance adjusters in a professional manner. Appointment Setter

Activus - Remote

April 2019 to March 2021

I took about 800 calls or more per week scheduling sales appointments entering notes for each call. I sent emails to our clients explaining how the calls went. Used simple online portals for to invoice all work completed and to manage work scheduling. I also used Google Spreadsheet, Google Calendar, and Google Voice.

Order Filler

Tractor Supply Company - Waco, TX

April 2017 to March 2019

I wore a headset & the vocalist told what & where to pick, I also drove a pallet lift & I also used a scanner. I logged in the different types of products we needed to order and the amount needed. Assistant Activities Director

Crestview Nursing home - Waco, TX

August 2013 to February 2017

As an assistant activity director I did numerous activities with my residents, I had a driver so I didn't have to transport anyone, I took me residents shopping, out to eat, we had a volley ball team & we would go to other nursing homes & have games. I also took them to different types of events such as dinners, our veterans also attended parades & barbecues. I also did arts & crafts with my residents, we played bingo, had birthday parties & Holiday dinners. I made doctors appointments and billed our residents insurance monthly. I really enjoyed my job, I would decorate the halls. Aside from that part of the job, I also did one on ones with my residents, performed assessments, attended to the administrative concerns. Supervisor

Piccadilly Restaurants - Waco, TX

April 2000 to June 2004

I prepared different types of salads and jellos for the public while over seeing my employees making sure they knew the proper procedures for making the different types of salads as far as measuring the ingredients and knowing what machine to use when mixing them as well. I also trained the employees on how to prep for the next shift.

Education

Certificate in Activity Director

McLennan Community College - Waco, TX

August 2007 to April 2010

High school diploma or GED

Skills

• Clerical Experience

• Front Desk

• Microsoft Excel

• Computer Operation

• Word Processing

• Administrative Experience

• Multi-line Phone Systems

• Typing

• Microsoft Office

• Phone Etiquette

• Customer service

• Live chat

• Customer support

• Medical Office Experience

• Office Administration

• Technical Support

• Sales

• Microsoft Word

• Human resources

• Leadership

• Employment & labor law

• Insurance Verification

• HIPAA

• Data Entry

• Medical Billing

• Medical Terminology

• Medical Scheduling

• Microsoft Outlook

• Computer Skills

Languages

• English - Fluent

Contact this candidate