Dugue Previlon

Current Location: Charlotte, NC

Available for Phone/Onsite interview

980-***-**** Zip: 28273 adzsf1@r.postjobfree.com

SUMMARY:

Dugue holds Associates’ Degree, Experienced Level 2 IT Support and Help Desk Technician with expertise in initializing response and remediation of desktop/laptop hardware issues including operating systems and associated software and peripherals such as printers, student’s workstation, and Networking/Server room connectivity issues.

Expertise in basic Install/ De-install of All in One, Desktops, Printers, Laptops, and Monitors.

Hands-on experience in configuration End User Including Bios changes, setting up peripherals such as workstations, printers, desktops.

Supported Network accounts using RSA VPN/Remote Access

Experience in Active Directory by assisting End-User on their needs Changing Password, Troubleshooting etc.

Repairing and Configuring the Desktop and Laptop SSD Hard drive replacement.

Configured Android Phones, and Mobile Zebra printers.

SKILLSet:

Passionate Information Technology and Networking Administration.

Passionate and constantly learning on how to improve about myself.

Knowledgeable in Windows 7-8-10 and Windows Server 2008-2012

Knowledgeable in Linux, Red Hat.

Knowledgeable of overall computer operations and procedures

Knowledgeable of software and hardware such as Motherboards, CPU, Chipset, Memory etc

Survey Of Operating System

Web & Database Foundation

Network & Security Foundation

OS & Device Foundation

RSA Tokens

Networking Basics & Security Concepts

Info Sys Business Concepts

VPN Global Protect & Wi-Fi Troubleshooting

Windows Single User

Windows Administration I & II

Networking Project.

Excellent communication skill and attention to detail.

EDUCATION and TRAINING:

A.A.S Computer Technology Integration with Specialization in Network Administration, Central Piedmont Community College Charlotte, NC. 2015

Pursuing Bachelor’s degree, with a preferred focus in Information Technology, Computer Sciences, Completing in 2024

HONORED AND AWARDED:

Diploma in Network Administration 05/15/2015

Certificate in Technical Systems 05/13/2014

Certificate in Microsoft systems Administration 12/12/2014

Certificate in Computer Technology Integration 05/10/2013

PROFESSIONAL EXPERIENCE:

Pyramid IT Consulting Inc. /DXC/Technology Charlotte, NC. January 2023-May 2023

Position: Field Technical Support II

Job summary:

Configured and deployed new equipment Zebra Printers, Zebra Tablets and Samsung Phones.

Coordination with client staff to unboxed and configure devices.

Provide remote access (VPN and Terminal Services) troubleshooting and support.

Tablets and Phones: Insert SIM card and enable mobile data, connect to Wi-Fi, set screen PIN

Set date/time, update OS, Campbell’s MDM enrollment, set up specified apps.

Refine and execute maintenance schedules on business critical servers and services, including servers, firewalls, MS Exchange, Blackberry Server, data backup, Anti-Virus and VPN, external web servers

Coordination with client staff to box and ship configured devices.

Coordination with client to receive returned tablets and phones

Coordination with client to hand off wiped tablets and phones for repair evaluation.

Pyramid IT Consulting Inc. /Atrium Health Care Hospital August 2022-October 2022

Position: Help Desk Support Specialist

Software removal, Upgrade Windows 11

Upgrade and Imaging/Re-imaging PC G6 for deployment

Assist the end-user with their needs

Validate & approve VPN access for all remote users

Configured Android Phones, and Mobile Zebra printers

Data migration and migration process and testing the software

TDR and installed the proper equipment for the trainees and faculty

Handled ticket that assigned through ServiceNow System, Skype and Teams & Microsoft 365

Deployed and Installed equipment PCs Monitors on different facilities.

Inventory and managed the equipment

Configured and deployed new equipment Zebra printer, HP printers, Dell Printers.

Repair or Replace & Wipe Out the device if necessary.

Wells Fargo Bank, Charlotte, NC. December 2021-July 2022

Position: Technology Operations Associate

Responsibilities:

Install de-install hardware and peripherals

Provide ongoing support to end users and troubleshoots some of the connectivity issues

Responsible for setting up users' desks with IT equipment (Monitors, Cables, Dock station)

Maintain, analyze, and troubleshoot, software and computer peripherals.

Ability to setup, configure and add all hardware

Provided technical support for staff onsite with VPN/Remote Access, tracking/updating tickets (Remedy) received via phone, email, web application and McAfee application for security network configuration.

Prepare and Configure the PC based on the Wells Fargo Requirements

Hot Swap, Imaging, Re-Imaging Phase 3.

Unboxed the Devices Tablets/Phones and configured them with the Specific Requirements before the deployment to the End-User.

Follow up with the End-User after deployment to ensure the system works properly.

Charter School ALS Accelerated Learning Solutions, Charlotte, NC. Apr 2021 – December 2021

Position: Help Desk Analyst Level 2 IT Support

Level 2 IT Support Personnel including triage, initial response and remediation of desktop/laptop hardware issues including operating systems and associated software and peripherals such as printers, student’s workstation. Networking/Server room connectivity issues.

Identify the problems, and to repair items under warranty

Resolve common issues with workstations, printers, password issues

Active Directory and other associated devices including repair of desktop computers, printer etc.

Responds promptly to school staff members regarding support issues.

Dell/EbrylT New-Indy Catawba LLC, Charlotte, NC. May 2019 – May 2021

Position: Computer Technician/IT Configuration Help Desk/Desktop Support

Basic Install/ De-install of All in One, Desktops, Printers, Laptops, and Monitors.

Configurations End User Including Bios changes

Imaging Load and Naming of Computer. DVI

Setting up peripherals such as workstations, printers, desktops.

Data migration Transfer Files and Troubleshooting.

Active Directory by assisting End User on their needs Changing Password, Troubleshooting etc.

Repairing and Configuring the Desktop and Laptop Hard drive replacement.

Break-fix hardware Replaced SSD, Motherboard, RAM and Laptop monitor Screen

2020 Census Bureau Charlotte, NC. Apr 2019--May 2019

Position: Enumerator

Collect demographic, economic and housing data on behalf of the U.S. Census Bureau.

Conduct research on behalf of the U.S. Census Bureau. And complete their research in specific areas.

Performing door-to-door around census, to count the people and gather demographic data.

Enterprise Rent-A-Car Charlotte, NC. Sept 2018 – April 2019

Position: Customer Service Representative

Meet and greet customers in a friendly and timely manner and provide a high level of customer service.

Assisting customers in their rental needs in person and over the phone.

Performing basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs.

Working with a high volume of customers in a fast-paced environment and performing miscellaneous and backup duties job-related duties as assigned.

Central Piedmont Community College “CPCC” Apr 2015 – May 2018

Position: Computer Lab Assistant

Assisting to students and faculty, on helping students on their assignments.

Performs setup and testing modular level by using the units

Inventory daily or maintains accurate record for repair weekly or daily process

Diagnostic to validate the issues of hardware failure

Identify the failure and make appropriate action by using voltmeter to fix the issues.

Maintain production and quality output standards.

Services customer product, primarily hand-held computers and perform basic troubleshooting, break/fix repairs and inspection.

Records work performed in the form of symptom codes and parts replacement reasons.

Performed basic computer troubleshooting,

Configuration New Hardware, Software including and printers’ maintenance.

Responsible for maintaining a clean quiet work area for students and guests.

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