TIANA NELSON

Florissant, MO

SUMMARY

•Passionate and exceptionally detail-oriented Retail Manager equipped with a bachelor's degree and an impressive 15-year career.

•Proficient in creating visually appealing merchandising displays that align with partnered brand standards.

•Highly skilled in operating point-of-sale (POS) systems, managing both cash and credit transactions, boasting two decades of POS experience.

•Proficiently utilizes spreadsheets, Regis software, and proprietary software to effectively track and manage inventory, ensuring optimal stock levels.

•Demonstrates expertise in traveling to multiple locations as required for business needs, showcasing adaptability and commitment to organizational goals.

EXPERIENCE

Sally Beauty Supply Oct 2022- Apr 2023

Store Manager

Recruited, Hired, Trained and Supervised talent leading to a team of 10 employees.

Met and exceeded sales plan by 15% on average monthly.

Continuously met and exceeded UPT goals by 2 or more items.

Continuously met conversion goals of 80% or higher monthly,

Set visual planograms and other displays to fit partner brand’s standards at least once a month.

Set individual team goals that align with required key performance indicators resulting in bonus plan achievement for all employees.

Traveled to other locations as needed for business needs.

Manage arrival of weekly shipments to the store and track inventory.

Utilized proprietary system as a Point-of-Sale System and to record inventory count.

Initiated recount if inventory count shows any discrepancies.

Built relationships with customers resulting in an increase of loyalty rewards of 50%

Hampton Inn By Hilton Aug 2021- Oct 2022

Assistant General Manager

Recruited, Trained and Supervised hotel staff of over 40 employees.

Improved staff performance resulting in an increase in positive survey scores weekly.

Successfully managed hotel bookings resulting in a 38% increase in sales revenue.

Traveled to additional locations as need for extra assistance in operations or hiring

Settled 90% of overdue guest balances resulting in an increase of sales revenue.

Supervised and managed renovation of a portion of hotel from start to finish.

L’oreal Jan 2014 – Aug 2021

Retail Store Manager

Started as sales associate in 2014, promoted to Assistant Store Manager in 2018

Promoted to Store Manager in 2021

Delivered exceptional customer service upholding an NPS score of 10 throughout tenure.

Hired and trained a high performing team of 15 employees.

Created new approaches to increase sales and profitability resulting in an increase of 25% sales year-over-year turning the store into a $2.5 million location.

Traveled to additional locations as need for extra assistance in operations or hiring

Consistently monitored store and team member performance with recognition

Analyzed and understood the causes of sales trends and initiated change that resulted in meeting set goals and brand standards.

Conducted successful inventory counts beating records for correct numbers year over year by 20%.

Built solid relationships with customers resulting in 89% retention.

General Motors Oct 2008-Nov 2010

District Manager

Oversaw sales, development and training for GM Dealerships in IL, IA, WI, and MN.

Coordinated and executed successful promotional events and programs for dealerships resulting in a 25% increase of traffic and sales to dealerships per quarter

Identified key performance indicators leading to an increase in employee retention for 18/20 dealerships in district

Progressive Impressions International Nov 2006-Oct 2008

Project Manager

Oversaw printing projects for printing company from beginning to end.

Ensured printing job stays on track while double checking materials and specifications unique to customers’ needs such as ink, color, and page size.

Managed the schedule of the printing jobs, making sure they met deadlines for customers, creating 95% or higher customer satisfaction.

Choice Hotels Jan 2005-Nov 2006

Sales Manager, Clarion

Analyzed local market for potential clients and assess competitor activity.

Arranged Site visits and give tour for potential clients in order to meet revenue and room night goals.

Developed marketing strategy, budgeted according to forecast, and created advertising campaigns.

Networked and prospected for new clients while retaining current clients.

EDUCATION

Illinois State University

Bachelor of Arts- Mass Communication

SKILLS

•Diversity & Inclusion

•Training

•Coaching

•Recruiting

•Talent Acquisition

•Written/Verbal

•Communication

•Sales

•Merchandising

•Problem-Solving

•Customer Service

•Budget Planning

•Money Handling

•Project Management

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