Project Manager/Coordinator

KAY RUSHING **********@*******.***

651-***-**** www.linkedin.com/in/kay-rushing-5b257333

HUMAN RESORCE TECHNICIAN

KEY COMPETENCIES

Proficient with Microsoft Office Suites and Google platforms; adaptable when learning new software, including CRM and proprietary systems

Able to communicate ideas and requirements with all levels of personnel, from executive to day labor

Operate with a high degree of integrity and an eye for quality

Identify and resolve varying risks and issues

Mapping of roles and responsibilities for project needs

Handle multiple customers and third party vendors

Document integrity and management

Hiring, training, leading, and evaluation of staff

WORK EXPERIENCE

Safety & Quality Advisor – KGPCo January 2019–February 2023

Led 12 person team, with 50% YoY volume expansion, as supervisor then senior manager

Implemented software tracking solutions for video quality audits and site management, highlighting quality by auditor and general contractors

Management reporting ad hoc

Company admin for Talonview software instance, including form generation, training, and module setup

Translated customer quality standards to internal control

Initial setup of video quality auditing program

Subject matter expert in emerging technologies, such as CRAN and Macro builds

Lead auditor responsible for on-boarding and training of all new auditors

Continuous updating of customer standards to insure highest quality work

Configured and setup TracFax database platform for company use

Auditor/Project Coordinator – SAC Wireless November 2015–January 2019

Researched multiple software options for use in new AT&T video quality audit process

Specialized in emerging technologies, such as CRAN sites with a 99% pass rate-well above industry standards

Project Coordinator; responsible for all internal crew closeouts for all customers

Started with a backlog of over 75 sites, cleared up backlog and all sites passed within minimal time frame

Trained internal crews on improving their closeouts to achieve a first time pass rate of 98%

Created and revised as necessary SOP procedures

Project Manager – Krystal Tech Services September 2011–November 2015

Handled HR

Responsible for all accounts receivable and accounts payable including employees and contractors

Full cycle project management for a team of 15, leading to 28% YoY growth with 100% timely completion rate

Trained all personnel on auditing, resulting in a lagging project takeover finishing ahead of schedule and reducing expenditures by 35%

Streamlined 100% of all closeout audits with a 98% first time pass rate

Responsible for hiring and financial reporting, including budget adherence

Negotiated contracts directly with TMobile, AT&T, and governmental agencies

Created SOP procedures

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