Zakquera Jackson

Virginia Beach, VA *****

adzsdy@r.postjobfree.com

+1-757-***-****

Customer Service Representative. With 8 years of customer service experience. Motivated to maintain customer satisfaction, and contribute to company success. Proven ability to establish rapport with clients, and provide great quality service when needed. Reliable and driven, with strong time management and prioritization abilities. Service oriented, Courteous demeanor, Sharp problem solver, with a Energetic work attitude.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Advocate II

CARVANA - Norfolk, VA

April 2021 to Present

As a Customer Advocate/Vehicle Delivery my duties are to,

• Frequently interact with customers in person, by phone, email, and text

• Keep and maintain accurate detailed notes of customer interactions

• Complete a pre-delivery checklist to assure the vehicle is ready for delivery

• Promptly respond to customer requests and assist customers to resolve issues and complaints

• Resolve complex issues with guidance from others

• Put together fun customized care packages

• Operate customized single-car haulers on public roads to deliver newly purchased used vehicles to customers

• Accurately complete customer registration paperwork Assistant Manager

AAAA Self Storage & Moving - Virginia Beach, VA

February 2020 to February 2021

• Develop excellent customer relationships by identifying the storage needs and providing your customers/tenants with solutions

• Improve sales objectives with prospective customers through unit rentals, insurance of rentals, and sales of moving materials

• Guide your new customers through rental processes and agreements

• Keep your facility up to the highest of cleanliness standards (i.e. cleaning units, sweeping, mopping, building maintenance, etc.)

• Perform independently on a day to day basis with a focus on teamwork and partnerships with other stores in the area

• May be required to travel to local retail locations and run errands for the facility Shift Leader

Auntie Anne's - Norfolk, VA

July 2017 to January 2020

• My job as a assistant manager was too run the staff when general managers are not on duty

• directing our fellow employees through daily routines and delegating responsibilities to our employees

• interacting with customers to ensure a satisfactory experience

• Ending off with paperwork, making sure we reached our goal, handling the deposit, and counting the safe.

Call Center Representative

Life Protect 247 - Norfolk, VA

September 2017 to November 2019

Life Protect is a global company that aspires to be the leading trusted provider of medical alert systems. Always with a customer-first approach and their needs at the forefront, improving the standard of independent living and promoting healthy aging through our innovative products and services.

• Conduct inbound/outbound calls once they’ve reached our Queue

• Dedicated to ensuring the highest standards of professionalism and service for customers' experience. including sales, fulfillment, and customer service.

• Building rapport to keep conversation flowing and making sure you have enough information to make the sale

• Providing a full detailed description on how the system works, what it’s used for, and how it will benefit the potential customer.

• Answering any questions/concerns the customer may have

• Taking payment over phone (debit,credit,check) once customer agrees to purchasing product. Education

High school or equivalent

Bayside High School - Virginia Beach, VA

September 2014 to June 2017

Commercial Driver's License (CDL)

Class A

Expires: May 2030

Skills

• Cashier (4 years)

• Customer service (8 years)

• Customer support

• Fast food

• Food service

• Key Holder

• Team Member (5 years)

• Crew Member

• Shift Lead (2 years)

• Customer Care

• CSR

• Communications (4 years)

• Call Center (2 years)

• Retail Sales (3 years)

• Leadership Experience (2 years)

• Heavy Lifting

• Computer Skills (1 year)

• Microsoft Office (2 years)

• Microsoft Word (2 years)

• Microsoft Outlook (2 years)

• Computer Operation (2 years)

• Assistant Manager Experience (2 years)

• Typing (5 years)

• Cash handling

• Windows

• Salesforce

• Research

• Truck driving (1 year)

• Tractor-trailer

• Guest services

• Air brake

• Commercial driving

• Call center (1 year)

• Computer Networking

Certifications and Licenses

Nursing Assistant

December 2017 to Present

Class A CDL

September 2022 to Present

Air Brake Endorsement

Assessments

Customer service — Proficient

February 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Customer Service ( 5 years), Cashier ( 4 years), Sales ( 3 year), Manager ( 1 year), Crew Member (4 years), Food Service (3 years), Fast Food (2 years), Shift Supervisor (1 year), Shift Lead (2 years), Key Holder (1 year), Team Member (4 years), Call Center (1 year), Customer Support, Customer Care, Communication skills, Assistant manager (2 years) Supervisory Skills: Directing Others - Familiar

May 2019

Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.

Full results: https://share.indeedassessments.com/share_assignment/pebpc8v8wuwu3cmw Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate