Natasha Fountain

CNA/Customer Service Professional

New Castle, DE 19720

adzsdx@r.postjobfree.com

+1-302-***-****

Compassionate, service oriented Certified Nursing Assistant with 10 + years of experience in a nursing and fast paced hospital setting passionate about provising personalized patient care, focus on comfort safety and dignity and exceptional customer service Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Capgemini - Wilmington, DE

September 2021 to January 2022

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Resolved customer issues

• Worked in the inbound call center

• Responded to inquiries and issues

CNA - Certified Nursing Assistant

Manor Care - Wilmington, DE

July 2021 to December 2021

Provide hands on care for residents provide customer service to families and friends in a variety of healthcare settings update and document residents daily routine according to health plans CNA - Certified Nursing Assistant

Sterling Manor Nursing Center - Maple Shade, NJ

October 2017 to July 2021

Customer service /front desk reception for patients and families help patients with personal hygiene. Provide patients with bedpans, help with baths, shampoos and showers Provide adjunct care for the patient, including ice packs, non-sterile dressings and therapeutic baths Check vital signs and record daily information in the patient’s chart Assist the nurses and other staff as needed document patients progress Adhere to professional standards, follow policies and procedures and abide by federal, state and local requirements, as well as Joint Commission standards CNA - Certified Nursing Assistant

Town Nursing agency - Township of Howell, NJ

May 2012 to November 2017

• Assist patients with ADLs such as feeding, mouth care, grooming, shaving, and incontinence care.

• Assist nurse with care of residents.

• Measure and record patient vital signs.

• Assist with restorative care.

• Transport residents to appointments.

• Build a relaxing environment for resident and family members. Education

High school or equivalent in High school dimploma

Camden County High School - Camden, NJ

September 2002 to June 2006

High school diploma

Nursing Licenses

CNS

Expires: May 2022

State: NJ

Skills

• CNA

• Cna Certified

• Vital Signs

• Home Care

• Hospice Care

• Caregiving

• Nursing

• Patient Care

• Alzheimer's Care

• Critical Care Experience

• English

• Dementia Care

• Documentation review

• Laundry

• Customer service support (10+ years)

• Typing

• Microsoft Word

• Microsoft Office

• Customer service

• CRM software

• Hospitality

• Front desk

• Memory care

• Contracts

• Charge experience

• Medical terminology

Certifications and Licenses

CNA

CPR Certification

State Tested Nursing Assistant

Assessments

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Eceptional customer services skills, people skills also willing to learn and grow

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