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Customer Service Account Executive

Location:
Clayton, NC
Posted:
September 18, 2023

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Resume:

Sr. Account Executive

Work History

Contact

WWW

https://bold.pro/my/ryan-

hoffman-remote62381/783

Skills

Ryan Hoffman

Highly motivated Sr. Sales Executive with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Negotiations experience around software and goods/services while providing process improvement initiatives around procurement for Bids, RFP, SOW's requests etc. Adept at analyzing current and historical data to identify trends and developing strategies to improve efficiency for negotiations. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs.

Sr. SaaS Consultant (Price Negotiations)

Vendr, Boston, MA

Average 2 million in clients savings per year and

negotiated 230+ plus deals on average.

Lead team in Supplier survey score of 9.5(out of 10) Rating.

Top 10% in overall Consultant rating.

Promoted from Sr. Buyer to Sr. SaaS Consultant Feb 2023.

Lead full cycle technology sourcing projects

including strategy, identifying the right potential partners, outreach, competitive bidding, pricing & contract negotiation, and contract approval.

Analyzed spend and other data to solve problems,

monitor purchasing activity, and conduct

benchmarking.

Build sound relationships with external vendor

partners and internal business collaborators.

Managed business transactions in multiple ERP

software including Requisitions, Purchase Orders,

2021-12 -

2023-06

Address

Clayton, NC 27527

Phone

571-***-****

E-mail

adzsdw@r.postjobfree.com

Change Request

Excellent

Contract Negotiation

Excellent

Account Management

Excellent

Sourcing Goods/ Services

Excellent

Market Analysis

Excellent

Documentation and

control

Excellent

Discovery processes

final documents signatures, receipts, and invoice

processing.

Handled multiple projects simultaneously — from

quick contract renewals to in-depth new strategic

partnerships.

Ensured that all contracts are executed &

cataloged, and that approved payments reflect

contractual terms.

Led process improvement and problem-solving

efforts to create standard policy procedures around regulations.

Monitored historical metrics and developed

actionable insights to improve efficiency and

performance.

Organized a large database of partnerships,

data-driven, and provided clear reporting back to

management on the status of renewals/ new

purchases or other important contract terms.

Trained new consultants supporting various clients around negotiations, leverage tactics, strategies, and developed effective response templates for

stakeholders to use during future negotiations.

Senior Account Executive

Brightly Software, Cary, NC

Top 7% Team rating in Sales

Increased Sales goals by 20% year over year

Promoted to Sr. Buyer Jan 2021

Provided integrated suite of web-based (SAAS)

Hospital facility management solutions that are easy to use and affordable to help organizations save

money, increase data reporting, and improve

services based on compliance standards.

Obtained pricing deals, negotiated contracts, and

solidified beneficial agreements.

Researched emerging industry trends, applications, and concepts to enhance products and services.

Prepared documentation, finalized sales and

maintained records.

Analyzed data to discover trends, informing market strategies and objectives.

2019-01 -

2021-12

Excellent

Excellent Communication

Excellent

Business Operations

Excellent

Service Level Agreement

Excellent

Problem-Solving Skills

Excellent

Program Options

Excellent

Service Agreements

Excellent

Upselling

Excellent

Sales expertise

Excellent

Admissions Representative

Strayer University, Raleigh, NC

Highest Rated enrollment Percentage for Campus

Increased Student enrollments by 15% year over

year.

Averaged 40 new enrollments per month.

Produced monthly metrics around staffing,

enrollments, budget, for organizational leadership. Reviewed admissions applications to check students' eligibility for acceptance.

Supported students through admissions process by

answering questions and assisting with forms.

Met prospective students, offered information and

represented institution by attending Raleigh

Chamber of Commerce events.

Explained admissions procedures and courses

offered to potential students.

Collaborated with various departmental staff to

organize activities, presentations and meetings for potential enrollees.

2016-06 -

2019-01

Key Account Sales Representative

Eplus, Herndon, VA

Top 10% in yearly Account Growth for company.

Increased Sales by 25% year over year.

Top 15 Company ranking

Managed high Risk client based accounts for

Government and So. Cal based Healthcare

Accounts

Controlled coordination of shipping programs and

managed delivery/ onboarding of products/

services.

Served As lead Customer Support Rep/ Account

Manager

Analyzed ROI, life cycle of product/ service,

inventory and competitive supplier price.

Secured goods/services based on customer needs,

product specifications and applicable regulations. Managed RFP and bid process.

Negotiated prices, ROI, terms of sales and service agreements.

2010-03 -

2016-06

Education

Senior Payroll Specialist

Transportation Security Administration, TSA, Dulles, VA Managed time and attendance program at

Washington Dulles Airport for Federal TSA Agents.

Offered payroll-related subject matter expertise to management and employees to resolve payroll

discrepancies.

Coordinated with HR personnel to verify accuracy

and completeness of employee information.

Processed payroll with NFC software and Federal HR systems.

Built Semi – monthly payroll audit reports for TSA Executive Management.

Responsible for high skill level personnel research and problem solving around HR concepts and

Federal Regulations.

Taught training courses for management and

supervisor staff on new payroll procedures based on government policy.

Managed inventory for TSA staff 800 plus.

Applied knowledge of regulations, employment law,

and tax code to keep operations in compliance

with applicable standards.

Prepared accounts for scheduled audits and

assisted with audit process to facilitate faster

completion of tasks.

2008-06 -

2010-03

Shenandoah University: Business

Administration & Management

Shenandoah University - Winchester, VA

Elected Captain of Basketball Team

Business Club Member

2000-08 -

2003-05

High School Diploma

Culpeper High School - Culpeper, VA

The JMU Male Academy for Academic

Achievement Member

Elected Captain of Basketball Team

1997-09 -

2000-06

Certifications

Procurement Management- Great Learning expires

7/2025

2023-07

Project Management: Government -National

Association of State Boards of Accountancy (NASBA) 2023-07



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