Latreece R. Brooks adzsdq@r.postjobfree.com **** S. California Ave. Condo 1R, Chicago, Il. 60629 @ 773-***-****

-Education-

Richard J. Daley College: Degree: AAS-Early Childhood Education/1992; State Certification in Early Childhood

CSU: Degree: BA-Bachelors Liberal Arts/1997

Seeking employment within your organization as a Customer Service Representative.

Skills: Leadership Organizational Skills Problem Solving Planning and Implementation Effective Coaching & Counseling Strong Correspondence Effective Human Relations Computer Literate Host of Administrative Office Skills Good Public Speaking Comprehends Maps/Charts Driving

- Employment History –

Benefits Management Group, Inc./625 Enterprise Dr./ Oak Brook, Il. 60523/ 630-***-****

Position: Customer Service/Claims Representative August/2019-Present

Duties: I work as a third-party administration (TPA) firm servicing multi-employer Union Healthcare and Pension Plans. I am based in Oak Brook, Illinois while working with our other Offices in Rockford, Il., Milwaukee, WI, Des Moines and Cedar Rapids, IO. I help develop and implement our state-of-the-art eligibility and contribution Programs that is fully web-enabled and completely HIPAA Compliant when utilizing our Partners’ Applications. I report hours, access work history and view claims status online for contractors, trustees and fund members, run reports, coordinating information for distribution for staff and outside agencies & answer all calls for our call center. I monitor and supervise visitors to the Company to ensure that they do not have access to Confidential Information. I am also responsible for responsible for preserving the confidential information of Benefits Management Group, Inc., its clients, members, employees, and business information. Performed various clerical duties including- filing, opening, distributing and/or collecting mail, photocopying, scanning, and faxing.

VITAS Healthcare/ 580 Waters Edge Suite 200/ Lombard, Il. 60148/ 866-***-****

Position: Patient Care Coordinator June/2009-December 2018

Duties: Facilitate communication between internal/external customers; doctors, nurses and field staff throughout the US. Plan & schedule appointments, update all charts accordingly to OSHA & HIPAA standards. Assure resolution of activities as effectively & efficiently as possible. Complete daily administrative tasks, which include but not limited to, documentation of files, reports & system updates. I promptly answer & screen calls and validate schedules and medication charts with appropriate expectation. Arrange and transport patients via ambulance to home, hospitals, Assisting Living Facilities and Nursing Homes. Verify & confirm Federal Government Medicare/Medicaid Plans. Reduce customer-complaint resolution times which improves Company goals and cost.

United Parcel Service/ 1 UPS Way / Hodgkins, IL 60525 / 708-***-****

Position: Supervisor-Operational Administrative, Customer Solutions April/2000 – November/2010

Duties: Implemented a new Web Oriented Database. Created, maintained, and supported 4 Access Databases and Excel Spreadsheets for controlling activities of 1600+ employees. Managed data entry for OSHA compliance, certifications, payroll, and employee processing. I communicated with my management team and customers to achieve goals timely and accurately while meeting deadlines promptly. Monitored & recorded data into a ‘Worldwide’ SEAS Database which met Federal guidelines. I trained staff on use of ‘SEAS’ System and policies & procedures associated with department. Provided information to callers upon request. Entered data for customers and supported internal/external customers. Responsible for overseeing day to day line operations, maintaining a safe work environment & controlling production. Provided daily ‘on the job training’ for 5-40 employees.

CSU Child Care Center/ 9500 South King Drive / Chicago, Illinois / 60628/ 773-***-****

Position: Child Development Teacher October/1992 - September/2000

Duties: Planned and implemented activities that were age appropriate. Choose activities that promoted cognitive, social, emotional and physical development of children. Safeguarded children’s health and safety while maintaining an emotional and physical environment that was conducive to their development. Supervised Work-Study Students, student teachers, parent volunteers, classroom observers and outside agency personnel. Inventory, requisition, and care for classroom equipment and supplies. Presented and participated in various meetings, in-service training, and conferences.