Patient Care Quality Assurance
Resume:
adzscu@r.postjobfree.com
**** ** ** ***., ***** Fl 33155
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Healthcare Operations Management
Process Improvement
Team leadership
Primary care practice management
International hotel management
Project management
Microsoft Office
Financial management
Employee training implementation
Strong communication skills
Knowledge in regulatory standards
and healthcare protocols
Bachelors of Business Administration in
International Business
Licence in Hotel Management
Universidad Autonoma de Mexico
2001-2004
Associates of Arts in Public Relations
Miami Dade College
1990-1993
Administrator
One Health Medical Centers
Optimized staff workflows and documentation standards through training the entire utilization department resulting in increased efficiency and accuracy. Implemented policies and procedures that improved patient care and streamlined operations, budgets, and reporting tools.
I was a part of the foundation and early development of the clinic located in North Miami Beach to increase patient enrollment. During my time, I led a team of 20 staff members where I was in charge of several management responsibilities ranging from all corners of the clinic, such as the front desk, that were critical to the longetivity and sucess of the clinic, which resulted in a positive work environment.
June 2019 - March 2021
I’m a highly, motivated, and mission-oriented healthcare professional with extensive years of experience as a Clinical Manager in the Miami area. I’m seeking a full-time position in what I consider to be a passion of mine where I am both a team leader and team player. My knowledge extends. but not limited to, clinical operations, staff supervision, payroll administration, quality patient care, and implementation of continuous improvement initiatives in a healthcare setting.
L A N G U A G E S
English
Spanish
S I G R I D C O R V O
E X P E R I E N C E D C L I N I C M A N A G E R
Administrator
Cano Health
Responsible for risk management proposal and quality assurance plans. Developed collaborations and partnerships with local community, social services, and mental health agencies to effectively expand patient programs and services. A critical part of my job was to optimize, develop, and implement policies and procedures to improve patient care as well as monitoring the clinic’s financial reports. With my impact in the clinic, I improved 90% of patient satisfaction. Meanwhile, I increased revenue by 10%. September 2014 - June 2019
Administrator
InterAmerican Medical Center
Educated family members of medical diagnosis and improve patient quality of life. Increased revenue by 90% and 100% Medicare as well as Medicaid reporting satisfaction This is the birthplace of both my passion and career. My empathic nature is what led to 100% patient satisfaction and effective leadership, impacting a low-income group of people, primarily an elderly crowd. Due to this, the clinic grew in size from 300 to 2,200 patients in 3 years. The 25 staff member, which I led, clinic grew so rapidly that we had to find a bigger location where I was fundamental to the relocation process.
August 2010 - September 2014
Contract Administrator
El Canto Medical Centers
Processed medical credentials, licenses, and certifications for the entire staff. Supervised risk management proposals and quality assurance plans. Established internal relationships between health insurances and the clinic. Developed and implemented structural and essential healthcare strategies towards a new clinic. I trained a staff of 10, including the principal administrator on-site. March 2021 - June 2023
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