Customer Service Call Center

GYPSY GLEE P GABRIEL

*** * ** ***** ** Aguho Pateros Metro Manila, • 095******** • gleegabriel18@gmail Associate

WHAT'S UP GUYS

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales Dynamic customer service professional experienced in both call-center and retail store settings. Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Highly professional--dependable, reliable and able to perform duties with minimal supervision. January, 2022 -

December, 2022

Associate

Legato health

ASSOCIATE

legato health technology

Network Status (Provider and Facility)

Cpt code, diagnosis code,

Pre -auth and Pre Cert.

Claims and benefits

Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application;

Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner;

May coordinate member transportation and make referrals to other departments as appropriate; Maintain performance and quality standards based on established call center metrics including turn-around times;

Ability to accept and embrace changes within the current business environment; Professionally handle a high volume of incoming calls; Maintain a balance between company policy and client benefit in decision making; Resolve customer issues via one call resolution guidelines and/or escalated process; Responsible for call disposition or compiling and generating reports as required; Ability to utilize and navigate multiple systems simultaneously; December, 2020 -

December, 2021

online seller

Palm Tree

Palm tree farm

Online selling Get seedlings or purchase palm trees and plant them in a nursery or greenhouse. It takes one to three months for a palm tree to develop shoots and two to three years to mature into full-grown trees.

December, 2020 - December, 2021

November, 2019 - Call Center Agent

Summary

Work Experience

October, 2020 Concentrix

Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

HVerify entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

December, 2017 - June,

2019

School Principal Secretary

MCCHS Of PATEROS

Answer telephone and addresses caller questions and concerns. Transfers calls to proper individual and/or department as needed. Mails student report cards, school brochures, and other necessary forms. Welcomes visitors to the school and provides directions around the building as needed. Types up and contributes to school bulletin or newsletter. Assists in designing and drawing up promotional and informational materials for parents. Provides students with tardy slips.

Maintains records of student absences.

Accepts and processes tuition and school lunch payments from parents. Makes bank deposits.

Sorts and distributes mail delivered to school office. Contacts parents in the event of student illness or behavioral issues. Maintains student records and files.

Uses computer database or filing system to update records as necessary. Manages and updates school calendar.

Provides administrative support to principal or other upper level administrator as needed. Takes dictation and transcribes documents.

Attends office meetings and takes minutes.

Distributes paychecks to school staff.

September, 2009 - July,

2015

Bagong Calzada Taguig

City

General Manager

Gmox Cueshe Bar and Restaurant

Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review product quality and research new vendors Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurantʼs good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations April, 2007 - December,

2009

Makati City

Customer service Executive Supervisor (Sales Department Major Homes Inc.

Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service. Monitors or reviews calls or other correspondence between representatives and customers. Ensures that representatives are informed about changes to company products and services. Collects data and prepares reports on customer complaints and inquiries. Prepares monthly reports summarizing the assigned customer service teams performance. Prepares knowledge-based documents such as summaries and responses to frequently asked questions.

Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff. Assists with budget preparation for the Customer Service department. Performs other related duties as assigned.

August, 2002 - March,

2004

Municipal Hall of Pteros

Admin staff

Municipal Governments of Pateros

Manage and record all incoming and outgoing documents Document daily administrative tasks; maintain the record and files (whether it be a hard copy or electronic copy)

Review the accuracy of all supporting documents before they are forwarded to the concerned team

Control the end-to-end process of invoice related activities Monitor and archive documents related to invoices

Update the inventory of available supplies and materials; create requests of needed supplies Perform skilled and responsible administrative and clerical work June, 1998 - April, 2002

Pasig City

AB Psyche (2nd year undergraduate )

Pasig Catholic College

arts and design

Drawing and Sketch

English

Fluent

2023 Alpha Batch

Ugat Mountaineering Club

Birthday : 01/14/1981

Nationality : Filipino

Gender : Female

Marital Status : Single

Passport No : 00

Expiration Date : 01/28/2020

Mother Name : Eva Nequinto Perdiguerra

Education

Skills

Languages

Training & Certifications

Personal Information

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