Deborah Greene

Customer-Focused Administrative Leader Dedicated to Delivering Customer Service Excellence

Wagener, SC 29164 404-***-**** adzsbs@r.postjobfree.com

New Home Construction Design Consultation Showroom / Outside Sales

Showroom Management Planning Processes Home Buyer / Architect Relations

Multi-Project Management Advertising Website Development Customer Service

Permitting Coordination NOCs Database Management Reports Generation / Distribution

Highly Accomplished New Home Building & Construction Professional who excels in assessing customer-centric design goals with a proven record of developing and sustaining lucrative relationships among multidisciplinary professionals and championing a culture of superior service delivery to achieve customer satisfaction. Hands-On Self-Starter who identifies multimillion-dollar growth opportunities to attain leverage in competitive markets, and who offers up-to-date industry trends awareness with expertise in creating brand-building solutions. Engaging Communicator who excels in both autonomous and / or collaborative work environments as a “big picture” thinker while thriving in rapidly evolving scenarios to exceed project expectations – always willing to “go the extra mile” to surpass the status quo.

Professional Synopsis

Flame Pro, Augusta, GA

(2021 – 2023

Sales Coordinator Customer Service Representative

Inside Sales Associate responsible for driving new customers to retail location, closing retail sales leads, retaining current customers, educating consumers on products and services. This role is directly linked to customer satisfaction and word of mouth sales. Sales Associate responsible for effectively and efficiently working in a professional environment to handle retail customers, drive incoming sales through various techniques, scheduling jobs and various other office duties. This role requires developing a working knowledge of various types of fireplaces, gas logs, grills and hearth related products.

ResiPro, LLC, Atlanta, GA

(2014 – 2023)

Liens NOC Permitting Construction Coordinator

Capitalize on the opportunity to drive this growth-focused company’s permitting construction coordination efforts, including filing Notice of Commencements (NOC) and managing all subcontractors’ permit documents from throughout the United States. Oversee records and filing pertaining to permits and NOCs.

Expertly track NOCs on Excel-based spreadsheets with reports in Florida, Georgia, Michigan, and South Carolina to ensure NOCs are filed with all counties. Process permit reports daily on multiple homes under construction across multiple regions throughout the United States. Submit online applications.

Preferred Residential Management, Atlanta, GA

(2008 – 2013)

Assistant Manager Bookkeeper Leasing Consultant

Strategically steered residential management initiatives by providing superior customer service, professionally addressing and resolving issues, and handling all facets of owner / resident relations to ensure seamless administrative operations. Handled financial payment processing and lease contracts. Continually supported Property Manager and leasing and maintenance teams. Successfully managed resident ledgers with fees and payments across 408 units. Continually supported Property Manager and leasing and maintenance teams. Successfully managed resident ledgers with fees and payments across 408 units. Played a vital role in driving policy-focused decision-making among team members. Oversaw vendor purchase orders and reports and performed close-out of owners’ books.

Professional Synopsis

(continued)

Schumacher Homes, Columbia, SC

(2007 – 2008)

Customer Coordinator

Spearheaded profit-generating customer relations for financial and contract matters from sales through to warranties, including promptly resolving customer concerns and complaints. Effectively liaised between buyers and sellers. Scheduled all home site inspections, pre-construction meetings, and final closings.

Collaborated with homeowner and lender to release draw payment for all stages of completion of home. Prepared essential documents in compliance with county requirements. Managed companywide job files and updated documents (i.e. invoices, stage releases, service work) to Fast Coordinator for processing. Coordinated all plan reviews for new construction in compliance with community designs. Skillfully managed the company’s checking account (i.e. balancing, dispersing, depositing). Enabled construction commencement via management and delegation of permit processes.

Hannah Bartoletta Homes, Lutz, FL

(2002 – 2006)

Design Assistant Permitting Coordinator

Maximized bottom-line performance by identifying desirable multi-market design options to guarantee the prompt sale of inventory homes. Supported home buyers with interior / exterior design decisions to disseminate key decisions to an architect for final plans preparation. Reviewed plans to reflect final details.

Coordinated all permitting and HOA approvals, including preparing compliant documents, directing external permitting services, negotiating code and environmental issues, and ensuring permitting process approval to begin construction of homes and meet deadlines while obtaining certificate of occupancy. Seamlessly launched a new, more efficient paperless office. Recognized as the “go-to” liaison between home buyers and architects. Developed and updated homeowner files (i.e. contracts, permits, plans, HOAs). Updated weekly building processes for multiple homes on Excel-based spreadsheets. Ensured plan reviews of new construction complied with all community design standards.

Ceramic Solutions, Tampa, FL

(1999 – 2002)

Showroom Manager Design Consultant

Applied solid leadership talents toward directing all facets of fast-paced showroom operations, including recruiting, training, coaching, and managing sales staff in product knowledge, sales techniques, visual displays, merchandising, and inventory management. Resolved key design, product, and billing issues.

Generated repeat business and referrals by continually providing details-centric product information and creating design drawings, estimating costs, and negotiating and closing sales agreements. Researched foreign and domestic suppliers, obtained samples, determined product mix, and negotiated prices.

Increased sales 30% within one year.

Developed and placed lucrative print advertising.

Honored with a “Customer Service Award” through Home Depot.

Nurtured strong relationships with specifiers, contractors, and resellers.

Collaborated with web designers on layout and execution of a vendor-linked website.

Expertly set up and managed two Home Depot accounts in St. Petersburg and Sarasota.

Built and sustained profitable relationships with design publications to receive free publicity in Design Digest, Tampa Tribune, Tampa Bay Metro, and Southern Living.

Education, Professional Development & Technical Summary

Undergraduate Design, Drafting, Textiles & Management Studies Southern College, Orlando, FL

Cobb County Notary Public

AMSI (eSite) Google Drive QuickBooks Microsoft Word Microsoft Excel Sage Accounting Software

Contact this candidate