*** ****** ***** **

Nashville TN, *****

615-***-****

adzsb1@r.postjobfree.com

SKILLS

TERRIE PORTER

Dedicated and highly skilled professional with a proven track record in harnessing online expertise to drive successful outcomes. Demonstrated pro ciency in leveraging cutting-edge digital tools and platforms to enhance productivity, e ciency, and overall professionalism. Committed to maintaining a strong online presence while upholding the highest standards of integrity and conduct. Adept at cultivating positive relationships with clients and colleagues, fostering an atmosphere of collaboration and trust.

WORK EXPERIENCE

Spectrum — Sales Representative

Tyson — Data Entry

Skills

Excellent pro ciency in

Microsoft Excel for data

entry and analysis.

Extensive experience in

customer service, ensuring

high levels of customer

satisfaction.

Pro cient in AS400 system

for e cient data

management and retrieval.

Familiarity with answering

service protocols, handling

customer inquiries, and

providing accurate

information.

Strong problem-solving

abilities, addressing

customer concerns

promptly and e ectively.

Exceptional multitasking

skills, handling multiple

chat conversations

simultaneously.

Ability to identify and

extract pertinent

information from chats,

ensuring accuracy and

attention to detail.

Demonstrated critical

thinking skills, adapting to

diverse situations and

nding optimal solutions.

01/2021 to 08/2022, Inglewood, CA

- Provided outstanding customer support via chat, addressing inquiries and resolving issues.

- Utilized AS400 system to retrieve customer data and track interactions, ensuring accurate information exchange.

- Multitasked e ectively, handling multiple chat conversations simultaneously while maintaining quality and e ciency.

- Demonstrated excellent problem-solving skills, resolving customer concerns promptly and to their satisfaction.

- Acted as a brand ambassador, consistently maintaining a positive and professional demeanor.

10/2022 to 07/2023, Goodlettsville, TN

- Utilized Microsoft Excel to enter and manage large volumes of data with precision and e ciency.

- Conducted thorough data validation and veri cation to ensure accuracy and completeness.

- Collaborated with cross-functional teams to streamline data entry processes, improving overall e ciency.

- Maintained data con dentiality and integrity, adhering to company policies and protocols.

Elaro — Help Desk Technician

EDUCATION

Franklin County High School — Diploma

- Utilized critical thinking skills to identify and rectify discrepancies in data entries.

08/2019 to 11/2020, El Segundo, CA

Technical Support: Providing prompt and e cient technical assistance to end-users via various channels, such as phone, email, or ticketing systems. Troubleshooting hardware, software, network, and other IT- related issues.

Network Connectivity: Troubleshooting network connectivity issues, con guring routers and switches, and assisting with network-related problems.

Documentation: Maintaining thorough records of technical issues, solutions provided, and creating user guides or knowledge base articles for common problems.

08/2013 to 05/2014

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