Debbie Conley

*** *** **** **** **** b

Alpharetta GA

30004

(C) 954-***-****

(E)adzsax@r.postjobfree.com

Executive Profile

High-performing Executive with 13 years of Retail/ Regional Manager/Customer Service Experience, and over 22 years of combined Customer Service experience. In-depth knowledge of Retail Operations, Excellent Customer Service skills. Demonstrated proficiency in staffing, training and development, budgeting, financial planning and program management. Efficiency with custom/ special order verification, pricing, costing, order entry and acknowledgment verification of all PO’s placed with vendors. Data Control/Data Entry, EOC staffing SME, Covid Event Setup and Covid Event Decommissions, Department Task, Mednet Group Event and Time Keeping Rejection Audits, Awarded 2 Diamond Bravo Awards from 2 Different Supervisors within my EOC team.

Summary of Qualifications

Excellent customer service skills

Detail Orientated/ Problem Solver/Team Player

Ability to Multitask-Utilize different operational systems

Data Entry/Data Control

Product line expansion

Vendor Partnerships/Negotiations/Development

Product/Data Analysis

Quality Management

Team Member Development/Training

New Store Development/Design

Budget Forecasting and Acquisition's

Merchandising/Purchasing

Sales Projections and Growth

Profit Margin/ Inventory Control

Departmental Operations

Labor Budget/Control Management

Product line expansion

Custom/ Special order efficiency

Covid Staffing Events/Decommissions

Team Lead

EOC Staffing SME

Invoice Medical Reviews

System/Team Audits

Core Accomplishments

Professional Experience

Was an active participant with my Leadership team, on a Regional Level.

Analyzed Regions financial performance on a monthly basis, while excelling in all areas for continued profitability.

Headed quarterly regional meetings to discuss: Financial Performance, Trends, Sales opportunities

Competitor strategies, Holiday Planning/Scheduling, Team Building, Goal Setting

9/22- Present Senior Coordinator Optum Serve/United Healthcare/LHI CA Testing –EOC

• Lead Team Meetings, Team Building, CA Testing Covid Event SME, Invoice Medical Reviews, Vendor Partnerships, New Event Setup, Conducted Team Trainings, Tracked Team GAPS for all Covid Events, Assisted in all Covid site Decommissions, Conducted Audits, Ensure all time sensitive KPIs are done within the appropriate time frame, Collaborate cross-departmentally to identify problems and create solutions,Manage a team of 8 while monitoring task workload for all areas of the North California Region,Assisted on any special Projects assigned by leadership.

1/2021- 9/2022

Optum Serve

EOC Staffing Coordinator / Subject Matter Expert

Robb and Stucky Designs

2/2018- 1/2020

Special Order Costing, Setting retails for Custom Orders, Order verification for the sales team, Order entry, Ensure all PO’s are sent to vendors daily, Followed up with designers on any missing information

Verified acknowledgments to PO’s to include item and pricing, Worked with vendors on any orders received incorrectly. Any additional duties asked of by store leadership

Self Employed

1/2012 -12/2017

Wholefoods Market Ft.Lauderdale, Fla

Regional Bakery Coordinator

11/2007 - 09/2011

Oversight of 16 stores

Product line expansion, Product Analysis, Team Member Development, Budget Forecasting

Merchandising, Purchasing, Departmental Operations Management

Vendor Sourcing/Negotiations, Vendor Partnerships, Quality Management

New Store Development/Design and Acquisition's, Sales Projections and Growth

Inventory Control, Labor Budget/Control

Wholefoods Market Ft.Lauderdale, Fl

Associate Regional Bakery Coordinator

6/2005 -11/2007

Assisted in all of the above Coordinator responsibilities :

Wholefoods Market Ft.Lauderdale, Fl

Regional Bakery Merchandiser

3/2003 - 6/2005

Set store retail plan-o-grams

Assisted in new item development at store level

Trained new team leaders at store level

Assisted in monthly Inventory as needed

Assisted in the opening of new stores as needed

Remerchandised existing stores to keep up with Bakery trends

Kept an open line of communication between Regional Leadership, and Store level Leadership

Professional Courses and Certifications

Microsoft Excel

Microsoft Word

Power Point

Franklin Covey Leadership Series

Data Pax ordering System

Serve Safe Certified

Company specific Data entry programs and Online ordering systems

References:

Shana Adams- Prior EOC Supervisor/Sr Specialist VA - adzsax@r.postjobfree.com

Nicholas Laylan- Associate Director EOC – adzsax@r.postjobfree.com

Rebecca Johnson- Senior Coordinator EOC – adzsax@r.postjobfree.com

Maria Montes- UHC Provider Network Solutions- adzsax@r.postjobfree.com

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