Customer Service Team Member
Resume:
Debbie Conley
Alpharetta GA
30004
(C) 954-***-****
(E)***********@*****.***
Executive Profile
High-performing Executive with 13 years of Retail/ Regional Manager/Customer Service Experience, and over 22 years of combined Customer Service experience. In-depth knowledge of Retail Operations, Excellent Customer Service skills. Demonstrated proficiency in staffing, training and development, budgeting, financial planning and program management. Efficiency with custom/ special order verification, pricing, costing, order entry and acknowledgment verification of all PO’s placed with vendors. Data Control/Data Entry, EOC staffing SME, Covid Event Setup and Covid Event Decommissions, Department Task, Mednet Group Event and Time Keeping Rejection Audits, Awarded 2 Diamond Bravo Awards from 2 Different Supervisors within my EOC team.
Summary of Qualifications
Excellent customer service skills
Detail Orientated/ Problem Solver/Team Player
Ability to Multitask-Utilize different operational systems
Data Entry/Data Control
Product line expansion
Vendor Partnerships/Negotiations/Development
Product/Data Analysis
Quality Management
Team Member Development/Training
New Store Development/Design
Budget Forecasting and Acquisition's
Merchandising/Purchasing
Sales Projections and Growth
Profit Margin/ Inventory Control
Departmental Operations
Labor Budget/Control Management
Product line expansion
Custom/ Special order efficiency
Covid Staffing Events/Decommissions
Team Lead
EOC Staffing SME
Invoice Medical Reviews
System/Team Audits
Core Accomplishments
Professional Experience
Was an active participant with my Leadership team, on a Regional Level.
Analyzed Regions financial performance on a monthly basis, while excelling in all areas for continued profitability.
Headed quarterly regional meetings to discuss: Financial Performance, Trends, Sales opportunities
Competitor strategies, Holiday Planning/Scheduling, Team Building, Goal Setting
9/22- Present Senior Coordinator Optum Serve/United Healthcare/LHI CA Testing –EOC
• Lead Team Meetings, Team Building, CA Testing Covid Event SME, Invoice Medical Reviews, Vendor Partnerships, New Event Setup, Conducted Team Trainings, Tracked Team GAPS for all Covid Events, Assisted in all Covid site Decommissions, Conducted Audits, Ensure all time sensitive KPIs are done within the appropriate time frame, Collaborate cross-departmentally to identify problems and create solutions,Manage a team of 8 while monitoring task workload for all areas of the North California Region,Assisted on any special Projects assigned by leadership.
1/2021- 9/2022
Optum Serve
EOC Staffing Coordinator / Subject Matter Expert
Robb and Stucky Designs
2/2018- 1/2020
Special Order Costing, Setting retails for Custom Orders, Order verification for the sales team, Order entry, Ensure all PO’s are sent to vendors daily, Followed up with designers on any missing information
Verified acknowledgments to PO’s to include item and pricing, Worked with vendors on any orders received incorrectly. Any additional duties asked of by store leadership
Self Employed
1/2012 -12/2017
Wholefoods Market Ft.Lauderdale, Fla
Regional Bakery Coordinator
11/2007 - 09/2011
Oversight of 16 stores
Product line expansion, Product Analysis, Team Member Development, Budget Forecasting
Merchandising, Purchasing, Departmental Operations Management
Vendor Sourcing/Negotiations, Vendor Partnerships, Quality Management
New Store Development/Design and Acquisition's, Sales Projections and Growth
Inventory Control, Labor Budget/Control
Wholefoods Market Ft.Lauderdale, Fl
Associate Regional Bakery Coordinator
6/2005 -11/2007
Assisted in all of the above Coordinator responsibilities :
Wholefoods Market Ft.Lauderdale, Fl
Regional Bakery Merchandiser
3/2003 - 6/2005
Set store retail plan-o-grams
Assisted in new item development at store level
Trained new team leaders at store level
Assisted in monthly Inventory as needed
Assisted in the opening of new stores as needed
Remerchandised existing stores to keep up with Bakery trends
Kept an open line of communication between Regional Leadership, and Store level Leadership
Professional Courses and Certifications
Microsoft Excel
Microsoft Word
Power Point
Franklin Covey Leadership Series
Data Pax ordering System
Serve Safe Certified
Company specific Data entry programs and Online ordering systems
References:
Shana Adams- Prior EOC Supervisor/Sr Specialist VA - ********@**********.***
Nicholas Laylan- Associate Director EOC – *******@**********.***
Rebecca Johnson- Senior Coordinator EOC – **********@**********.***
Maria Montes- UHC Provider Network Solutions- *******@**********.***
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