Customer Service High School
Resume:
Cherylease Hines
Arlington TX 76018
Email: adzsaf@r.postjobfree.com
Education:
Proviso East High School High School Diploma
Work History:
January 1997 - February 10, 2023 Pension Reviewer
Laborers Pension and Welfare Fund
• Review and verify accuracy of department work and documentation collected
• Serve as an expert on plan rules and procedures
• Assist Pension Analyst as needed - answer questions and provide general guidance
• Assist other staff members [Pension Reviewers, Supervisors, Director] as needed
• Calculate, prepare and review files for presentation to Pension Committee
• Prepare agenda for the Pension Committee each month
• Record and execute decisions, regarding applications, made by Pension Committee
• Issue manual checks and adjust computer records
• Review, adjust and maintain all address, tax and direct deposit changes
• Maintain records for Retiree’s Medical Insurance
• Report monthly activities to the claim and accounting departments
• Supervise and coordinate preparation for mailing/distributing checks
• Analyze monthly pension reports for Disqualifying Employment issues and increases
• Maintain and audit outstanding pension check list
• Coordinate subpoenas responses and attorney reviews
• Manage and maintain all Qualified Domestic Relations Orders
• Manage and maintain records on all Power of Attorneys, Guardianships and X- Marks
• Investigate forgery and stop payments requests
• Verify accuracy, record and acknowledge receipt of Pre-Retirement cards
• Review death notifications and determine eligibility for survivor benefits
• Locate and contact participants and heirs who may be due benefits
• Determine pension eligibility
• Calculate benefits in accordance with the Rules and Regulations governing the Plan, the Summary Plan Description and other documents
• Provide customer service and record all activity Page 2
• Analyze information submitted to determine missing hours
• Understand and follow HIPPA policies and procedures
• Responsible for accurate and secure PHI information
• Compliance with Personally Identifiable Information (PII) rules and regulations
• Other duties as assigned
January 1991-1996 Pension Analyst
Laborers Pension and Welfare Fund
• Provide customer service record all activity
• Determine pension eligibility
• Explained benefit and payment options
• Scanned retiree’s files once approve by the Board of Trustees
• Investigated hours for laborers’ work history
• Handled annual statements
• Assist other staff members when needed and other duties that were assigned Part-Time
Work History
April 2021 - February 2023 Pioneer Tap Bar
Forest Park, IL
Bartender
• Formulates and serves alcoholic or soft drink beverages
• Customer service
• Cleaned bar area
• Manage inventory
• Verify age requirements
• Process payments - cash or credit
December 2019 - April 2021 Da Touch Bar
Bellwood, IL
Bartender/bar maid
• Formulates and serves alcoholic or soft drink beverages
• Served food
• Customer service
• Cleaned bar area
• Manage inventory
• Verify age requirements
• Process payments - cash or credit
Page 3
October 2019 - November 2019 Betty’s/Penny’s Slots Westmont, IL
Floater
• Served wine, beer and champagne
• Customer service
• Kept facility clean
February 2019 - September 2019 Adventist Hinsdale Hospital Hinsdale, IL
Tray-passer
• Delivery of meals to patients rooms during evening/dinner shift
• Worked in dish room - handled machinery that cleaned dishes
• Worked on tray line - plating hot/cold food then placing trays on delivery cart April 2018 - June 2018 Oakbrook Center Mall
Oakbrook, IL
Security
• Secured mall by walking the facility
• Secured mall by driving the facility
• Assist patrons with wheel chairs
• Customer service
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