Customer Service Representative

Sarai Oxendine

Hinesville, GA

*********************@***********.***

+1-912-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Concentrix - Ludowici, GA

July 2021 to March 2022

• Tier 1 representative

• inbound calls

• Help consumers complete application

• Assist with enrolling consumers insurance

• escalate calls/solve customer issues/tax forms

• update customer information

• Medicaid/Medicare/ACA insurance

• claims/billing/ copays

Packer

WRC Rehabilitation Center - Dothan, AL

July 2019 to August 2019

• Sort

• make/tape/stack boxes

• palletize

• label

• pack product in boxes

Education

11th

Northview High School - Dothan, AL

August 2016 to May 2020

Skills

• Sales

• Customer Service (1 year)

• Computer Operation

• Microsoft Word

• Microsoft Office

• Picking & packing

• Pallet jack

• Customer service (1 year)

• Order Picking

• RF Scanner

• Typing (1 year)

• Materials Handling

• Order Picker

• Warehouse Experience

• Shipping & Receiving

Languages

• English - Fluent

Certifications and Licenses

Driver's License

September 2022 to September 2024

Height 5'3, 240 Ib, Brown eyes

Assessments

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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