Food Service Customer
Resume:
Christopher Archibald
Professional, Industry Qualified, Interpersonal, Quick Learning Individual willing to partake in hands-on training for career winning opportunities! Riverview, FL 33579
adzs8w@r.postjobfree.com
Qualifications and Experience:
• 2 years - Grocery Customer Service Manager
• 2 years - Food Service Assistant General Manager
• 3 years - Grocery Cashier
• 3 years - Retail Cashier
• 3 years - Food Service Delivery Driver
• 2 years - Nightlife Promoter
• 2 years - Special Events Marketing
• 4 years - Nightlife/Special Events Marketing & Promotions Entrepreneur
• 17 years - Food Service BOH Trainer
• 17 years - Food Service FOH Manager
• 17 years - Food Service Cashier
• 17 years - Food Service Line Cook
• 16 years - Food Service BOH Manager
• 16 years - Food Service Shift Supervisor
Willing to relocate to: Riverview, FL - Ruskin, FL - Sun City Center, FL Authorized to work in the US for any employer
Work Experience
Assistant General Manager (AGM)
Popeye's Restaurants - Riverview, FL
October 2022 to January 2023
• Promoted to Shift Manager after 3 days of employment
• Promoted to Assistant Manager after 7 days of becoming a shift manager
• Enforced company policies and procedures
• Oversaw day to day restaurant operations
• Provided excellent customer service to all guests in a timely manner
• Handled customer concerns, complaints, suggestions, and comments
• Balanced POS tills at the end of each shift
• Maintained a clean and hazard-free work environment
• Managed a group of team members and 5-10
• Opened and closed restaurant
• Coordinated, arranged and led sales huddles prior to each shift
• Managed daily reports of financials, inventory, and labor
• Designed and ordered all incoming and outgoing inventory for customers
• Trained new employees on restaurant processes and procedures
• Train managers regarding record-keeping, ordering systems; proper handling of foods, correct use and care of equipment and in maintaining high standards of sanitation and safety/HACCP Retail Merchandiser
InDemand Services - Wimauma, FL
April 2022 to July 2022
• Use communication skills to interact with other staff members and customers
• Perform duties per job description
• Stocked products and displays accordingly for customers
• Track inventory levels of various products
• Clean up unwanted items from flagrant violations in-store decorum
• Report any product issues or shortages to management team Guest Service Representative
Florida State Fair Authority - Tampa, FL
January 2022 to February 2022
• Place the customer at the center of the customer service experience
• Interact with customers to solve issues and questions
• Provide guests with information about products, services, and policies
• Create memorable experiences to boost future events and customer loyalty
• Maintain a positive and friendly tone with customers at all times
• Listen to customer complaints and try to identify the cause of their problem to your best ability
• Identify the appropriate response and strategy to solve customer issues as quickly as possible
• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
• Ensure customer satisfaction and maintain professional customer support Delivery Driver
Hungry Howie's Pizza - Riverview, FL
September 2021 to December 2021
• Maintained a record of 99.9 percentage of correct deliveries
• Completed daily pre and post-trip inspection checklist
• Adhered to Department of Transportation (DOT) regulations
• Delivers food items to the customer’s desired location
• Returns unpaid customer orders
• Receive payments via cash or card
• Answers customer queries
• Inform customers of current and upcoming promotions Unemployed
Florida Department of Economic Opportunity - Tampa, FL December 2020 to September 2021
Began looking into furthering my education in Business Administration using an online, accredited university/technical college.
Delivery Driver
Papa John's - Riverview, FL
September 2020 to December 2020
• Maintained a record of 99.9 percentage of correct deliveries
• Completed daily pre and post-trip inspection checklist
• Adhered to Department of Transportation (DOT) regulations
• Delivers food items to the customer’s desired location
• Returns unpaid customer orders
• Receive payments via cash or card
• Answers customer queries
• Inform customers of current and upcoming promotions Shift Manager
Jett Florida Bells (DBA: Taco Bell) - Riverview, FL October 2019 to August 2020
• Oversaw day to day restaurant operations
• Provided excellent customer service to all guests in a timely manner
• Handled customer concerns, complaints, suggestions, and comments
• Balanced POS tills at the end of each shift
• Maintained a clean and hazard-free work environment
• Managed a group of team members and 5-10
• Opened and closed restaurant
• Coordinated, arranged and led sales huddles prior to each shift
• Managed daily reports of financials, inventory, and labor
• Designed and ordered all incoming and outgoing inventory for customers
• Trained new employees on restaurant processes and procedures
• Train coordinate and assist in a large Food Service program, analyze effectiveness, assure compliance with District, State and federal laws, regulations and sanitation/safety/HACCP procedures
• Assist in master menu planning, assuring compliance with regulations and requirements; assure nutrition and dietary balance.
• Assist in the review of the Food Service budget; and analyze financial and operating statements.
• Prepare a variety of food service records and reports; review time sheets, financial statements, operating reports, inventory and cost control records as needed
• Conduct meetings to discuss and explain operating policies; plan and direct inservice workshops and training programs for food service personnel.
Trainer
Tijuana Flats - Riverview, FL
April 2019 to September 2019
• Using company tools and specs to reach food cost goals
• Training new hires per company policies and procedures to perform daily duties
• Preparing customer orders per company specs and standards Cook
Florida Department of Corrections - Columbia, FL
January 2019 to April 2019
• Ability to serve customers efficiently
• Assist customers with their needs and special requests
• Facilitate the distribution of cleaning tasks and other essential job duties
• Monitor staff performance using monthly evaluation forms
• Adhere to the sanitation standards and safety procedures set forth by the Department of Health Line Cook
Florida Department of Corrections - Wewahitchka, FL September 2018 to November 2018
Supervised kitchen quality standards
Followed proper safe handling policies
Supervised all kitchen procedures
Prepared meals and took into account customer food allergies Trained as a cook
Washed, peeled and prepared ingredients for a commercial kitchen Ensured proper food handling standards
Basic kitchen serving duties
Shift Supervisor
Taco Bell - Ocala, FL
April 2017 to March 2018
• Oversaw day to day restaurant operations
• Provided excellent customer service to all guests in a timely manner
• Handled customer concerns, complaints, suggestions, and comments
• Balanced POS tills at the end of each shift
• Maintained a clean and hazard-free work environment
• Managed a group of team members and 5-10
• Opened and closed restaurant
• Coordinated, arranged and led sales huddles prior to each shift
• Managed daily reports of financials, inventory, and labor
• Designed and ordered all incoming and outgoing inventory for customers
• Trained new employees on restaurant processes and procedures
• Train coordinate and assist in a large Food Service program, analyze effectiveness, assure compliance with District, State and federal laws, regulations and sanitation/safety/HACCP procedures
• Assist in master menu planning, assuring compliance with regulations and requirements; assure nutrition and dietary balance.
• Assist in the review of the Food Service budget; and analyze financial and operating statements.
• Prepare a variety of food service records and reports; review time sheets, financial statements, operating reports, inventory and cost control records as needed
• Conduct meetings to discuss and explain operating policies; plan and direct inservice workshops and training programs for food service personnel.
Crew Trainer
McDonalds - Saint Petersburg, FL
April 2014 to November 2014
• Training new hires per company policies and procedures to perform daily duties
• Preparing customer orders quickly and efficiently to meet company goals and standards Line Cook
Florida Department of Corrections - Saint Petersburg, FL January 2014 to April 2014
Supervised kitchen quality standards
Followed proper safe handling policies
Supervised all kitchen procedures
Prepared meals and took into account customer food allergies Trained as a cook
Washed, peeled and prepared ingredients for a commercial kitchen Ensured proper food handling standards
Basic kitchen serving duties
Cook
Florida Department of Corrections - Orlando, FL
March 2013 to January 2014
• Supervised kitchen quality standards
• Followed proper safe handling policies
• Sanitized kitchen
• Prepared meals and took into account customer food allergies Cook
Florida Department of Corrections - Kissimmee, FL
October 2012 to February 2013
• Supervised kitchen quality standards
• Followed proper safe handling policies
• Supervised all kitchen procedures
• Prepared meals and took into account customer food allergies
• Trained as a cook
• Washed, peeled and prepared ingredients for a commercial kitchen
• Ensured proper food handling standards
Basic kitchen serving duties
• Ensured proper food handling standards
• Operated flat-top fryer
• Set prep station
Entrepreneur / Owner
College Core Entertainments - Riverview, FL
October 2009 to April 2012
• Hiring and scheduling staff of 30-50 employees
• Event scheduling and set-up
• Creating and submission of promotional contracts for various clients
• Researching and applying for various financial products
• Designing event flyers and business cards using different software templates
• Designing and publishing social media and website accounts
• Creating and submitting of various state and federal operational documents
• Creating and submitting invoices and payments
• Building and operating POS software
• Operating credit card processing services
Installation Technician
Advanced RF Communications - Riverview, FL
May 2008 to August 2009
• Installed cable T.V for various commercial locations
• Installed and set up satellite dishes and computer systems
• Replaced coax cables, amplifiers, and commanders Assistant Manager
Tijuana Flats - Temple Terrace, FL
August 2005 to October 2007
• Oversaw day to day restaurant operations
• Provided excellent customer service to all guests in a timely manner
• Handled customer concerns, complaints, suggestions, and comments
• Balanced POS tills at the end of each shift
• Maintained a clean and hazard-free work environment
• Managed a group of team members and 5-10
• Opened and closed restaurant
• Coordinated, arranged and led sales huddles prior to each shift
• Managed daily reports of financials, inventory, and labor
• Designed and ordered all incoming and outgoing inventory for customers
• Trained new employees on restaurant processes and procedures
• Train coordinate and assist in a large Food Service program, analyze effectiveness, assure compliance with District, State and federal laws, regulations and sanitation/safety/HACCP procedures
• Assist in master menu planning, assuring compliance with regulations and requirements; assure nutrition and dietary balance.
• Assist in the review of the Food Service budget; and analyze financial and operating statements.
• Prepare a variety of food service records and reports; review time sheets, financial statements, operating reports, inventory and cost control records as needed
• Conduct meetings to discuss and explain operating policies; plan and direct inservice workshops and training programs for food service personnel.
Shift Supervisor
Pizza Hut - Brandon, FL
January 2004 to October 2005
• Resolved customer complaints
• Balanced nightly receipts
• Completed weekly inventories on food, beverages, and supplies
• Assisted in the hiring and training of all staff
• Responsible for opening and closing the store within a timely manner
• Arranged work schedules to meet weekly budget goals Cashier
Sears Corporations - Brandon, FL
October 2003 to April 2004
• Completed sales transactions with the use of cash, credit cards, and gift cards
• Resolved customer complaints
Customer Service Manager
Winn-Dixie Stores - Brandon, FL
October 2001 to August 2003
• Resolved customer complaints
• Balanced cashier tills and office safe
• Assisted in training of new hires for stock and cashier positions
• Ensured products are kept stocked and ordered within a timely manner Education
Some college in Business Administration
Everest University - Tampa, FL
May 2011 to October 2012
High school diploma or GED
Skills
• Ten-key Calculator (10+ years)
• Microsoft powerpoint (10+ years)
• Windows xp (10+ years)
• Schedule Management (6 years)
• Inventory Management (10+ years)
• Time Management (10+ years)
• Training & Development (10+ years)
• Microsoft Office (10+ years)
• Food Service Management (10+ years)
• Microsoft word (10+ years)
• Typing 39 wpm (10+ years)
• Google Chrome (10+ years)
• Point of Sale (10+ years)
• Team Building (6 years)
• Microsoft Excel (10+ years)
• Restaurant Management (7 years)
• Food Safety (10+ years)
• Shift Management (10+ years)
• Food Service (10+ years)
• Supervising Experience (10+ years)
• Assistant Manager Experience (5 years)
• Restaurant Experience (10+ years)
• Kitchen management (10+ years)
• Culinary Experience (4 years)
• Budgeting (5 years)
• Delivery Driver Experience (4 years)
• Cooking (10+ years)
• Customer service (10+ years)
• Communication skills (10+ years)
• Product Management (8 years)
• Cabling (1 year)
• Merchandising (2 years)
• Meal Preparation (10+ years)
• Purchasing (10+ years)
• Menu Planning (7 years)
• Pricing (6 years)
• Food Handling (10+ years)
• Leadership (10+ years)
• Management (10+ years)
• Hospitality
• Serving
• Inventory control
• Food preparation
• Team management
• POS
Certifications and Licenses
ServSafe Manager
August 2017 to August 2022
ServSafe certification means you have passed an examination covering food safety administered by the National Restaurant Association Educational Foundation, according to Mississippi State University ServSafe Manager
April 2005 to April 2010
ServSafe certification means you have passed an examination covering food safety administered by the National Restaurant Association Educational Foundation, according to Mississippi State University Driver's License
April 2004 to April 2027
• Valid Class E Driver's License.
• Clean MVR 10+ years
• 0 tickets 10+ years
• 0 Points 10+ years
• No Restrictions
Assessments
General manager (hospitality) — Proficient
May 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
High school classroom management — Proficient
October 2019
Minimizing classroom disruption and engaging students Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Other Skills
Food Quality and Safety
Hiring and Scheduling
Inventory Management
Product Ordering and Management
People Management
Computer Skills
A ten-key calculator
Windows XP, Windows 10, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Typing 30+ wpm
Well organized; quick learner; self-reliant; ability to complete tasks with minimal guidance
Contact this candidate