Archana Ravindran IT Project Manager Certified Scrum Master

Irving TX 75063 USA Phone: 814-***-**** E-mail: adzs85@r.postjobfree.com LinkedIn Profile Certified Scrum Master

Authorized to work in the US for any employer.

Professional Summary

Project Manager and Certified Scrum Master with 10 years of professional experience in IT industry, working in various projects in health care, telecommunication and real estate domains.

Currently leading a team of testers and managing a project handling CVS Pharmacies’ Benefits program for various clients of CVS Health.

Possess concrete understanding of Agile processes and demonstrated ability to create and implement IT solutions, manage, and deploy large-scale development projects.

Have experience in defining the vision, strategy and roadmap of the product and getting the internal stakeholders in alignment.

Possess strong expertise in analyzing business processes, eliciting requirements, defining business needs and translating it to Business Requirement Document (BRD).

Proficient in creating use case diagrams, business flow diagrams of complex systems using UML model.

Experience in project planning, reporting & tracking milestones, deliverables, financials, resource allocation and client business relationship management.

Manage solution teams and project budgets, driving increased client satisfaction and revenue.

Proficient in prioritizing product backlog based on business value points, product features and definition of success of the product.

Experience in performing Risk Analysis and Impact Analysis.

Strong experience in working with business user community in business process reengineering, best practice negotiation, business case building, and ROI validation.

Excellent communication, presentation and project management skills.

Good people skills, commitment, result oriented and smart working.

Technical Skills

Business Domains

Healthcare, Telecommunication, Real Estate

Agile Project Management

JIRA

CRM Tool

Salesforce

Data Visualization Tool

Tableau

Website & Content Management

Wix

Modeling & Designing

UML 2.0

Primary Technologies

Java, HTML, XML

Messaging Platform

IBM MQ

Backend

PL/SQL, Oracle 10g

Application Servers

JBoss, BEA WebLogic

Tools

Eclipse IDE, Oracle SQL Developer

Configuration Tools

Rational ClearCase, GitHub

Operating System

Unix, Windows

Work Experience

Quant Systems Inc / CVS Health, Dallas TX USA

Project Manager

November 2022 - Present

CVS Health Pharmacy Services, the pharmacy Benefits Management (PBM) and Specialty pharmacy division of CVS health provides full range of PBM services, Medicare Part D services, retail pharmacy network management services, prescription management systems, clinical services and disease management services. CVS will implement Clients on Rx claim platform. As part of implementation, benefits plan designs eligibility load and multiple IT projects are developed and implemented.

Responsibilities:

Experience in CVS health Care Manual testing. Started as tester and currently in the role of test manager for CVS in PBM (Pharmacy Benefit Management)

Manage cases for 31 clients across all line of businesses (MEDD, COMMERICAL, EXCHANGE, MEDICAID)

Strong understanding of the plan benefits

Firsthand experience on Test Estimation, Test Strategy, Test planning based on the project schedule and timelines

Firsthand knowledge in RxClaim, EZQuery, NDC Lookup, EZTest

Experience in claim and query testing, PC diagnosis, Root cause analysis and corrective plan measures

Ownership for TCP (Test Check Point) for cases

Responsible for system and regression testing before project going live

Actively participate in client meetings to understand the requirements for new business implementation

Responsible for benefits and clinical testing that involves understanding the requirements, collecting test data from Rx claim and used NDC lookup tool

Introduced best practices for effective case management which helped to efficiently increased the volume of case management and thus improving the client cases from 5 into 30 by showing consistent growth in case handling / management

Single handedly managed one welcome season in CVS Health to validate new plan benefits for CVS clients including end to end formulary testing of health plans and error fixing

Co-ordinate between onshore and offshore for Queue management and case planning

Responsible for capacity planning, metrics projection, resource management vs forecasted work

Involved in resource planning, daily task allocation to Onshore & Offshore team based on client priority request

Document project status reports as required by internal guidelines and work on RCA as per client guidelines and standards on production corrections reported

Provide periodic update on the SFDC (Salesforce) metrics to the client via daily status updates.

Reporting metrics (KPI) - Using Tableau and defect analysis for all the cases that would be moved from the queue

Leading mentoring & providing guidance to team members

Jupiter Real Estate Investments, Dallas TX USA

Project Manager

March 2022 - October 2022

Jupiter Real Estate Investments acquire properties after performing due diligence (with a 1 in 200 acceptance ratio) finding many pre-market deals and working with trusted and competent professionals in our network.

Responsibilities:

Configure and manage AppFolio – a cloud-based real estate property management tool

Setup master data related to real estate properties, investors and workflow management in AppFolio

Design and develop Website using Wix (Reference: https://www.jupitertexas.com/)

Collaborate with the engineering team for development, testing, reviews and deployment of web modules

Coordinate with management on the properties, business operations and investors involved

Collaborate with licensed financial accountant on the backend transactions

Worked on active deals to be acquired in operations with the third parties and collaborated with multiple stake holders for approvals

Collaborate with cross-functional teams for design approval, configuration and setup reviews

Setup and Integration of business in social media platform

Verizon Wireless, Chennai India

Project Manager

Oct 2006 - Sep 2013

Voice portal is a customer facing application. The portal enables us to provide self-service to the customers. Understanding the customer needs, improving customer satisfaction, primary business drive-in factors, interfacing with the different backend systems which provide the store house of information of the customer.

Responsibilities:

Collaborated with cross-functional teams such as business owners and IT stakeholders to prepare Business Requirement Specification document

Analyzed requirements and prepared use cases and FRD documentation pertaining to the requirements

Responsible for project plans, milestones, deliverables, status, financial tracking, resource allocation, reporting, and vendor / business relationship management

Created Object-oriented design using design patterns and UML methodology

Analyzed and improved call flows for better customer experience

Proposed change requests based on calls listening, call flow analysis and deflection metrics

Reviewed technical stack, architecture and frameworks that meets client’s standards and expectations

Conducted self and peer review to improve the quality of the deliverable artifacts

Developed data quality reports and presented to business on regular basis

Prepared and executed test cases for system, integration and regression testing in QA environment

Coordinated with various technical groups for deployment in various environments

Performed User Acceptance Testing (UAT), sign-off test phase before production release

Successfully implemented and achieved the migration of Verizon business to Frontier Communications

Successfully lead the complete delivery lifecycle for the launch of “FiOS Digital Voice”

Applied SDLC processes to achieve software quality through early testing and well adhered documentation and sign-off practices

Coordinated and managed onshore & offshore development and testing teams for meeting milestones and deliverable quality standards

Analyzed application and system health post-production

Provided strategic directions for application and team to achieve long term goals

Lead, mentored & provided guidance to IT development and QA teams

Torry Harris Business Solutions, Bengaluru India

Software Engineer

Sep 2005 – Aug 2006

The project is about synchronization of messages between a legacy system and a modern system. It required conversion of messages from one format to another.

Responsibilities:

Requirement analysis, preparation of use cases and functional specification document

Prepare application design using UML adhering to the requirements

Interacting with the clients every week for requirements, project status & issues

Implementing message processor module using messaging platform

Following stringent QA processes (set through guidelines and checklist) and handling peer reviews, cross team reviews, SQA reviews

Reviews and signoffs for the project deliverables

Coordinate with development and QA teams for integration & deployment in various environments

Preparing Weekly Status Report (WSR), Monthly Status Report (MSR), Root Cause Analysis Report (RCA)

Industry Based Project Experience

X Semester Project

Role

Software Intern

Title

Project workflow management

Company

Sundaram Infotech Solutions, Chennai

Duration

6 months (Nov ’04 - May ’05)

Environment

ASP.NET

Description

Developed a project management system that deals with the resources involved in building an entire project and that monitors the performance of the resources and estimates the project completion.

VII Semester Project

Role

Software Intern

Title

Network Process Monitoring system

Company

HCL Technologies, CISCO, Chennai

Duration

6 months (Jun ’03 - Nov ’03)

Environment

UNIX, C Language

Description

Developed a centralized process monitoring system that monitors and tracks all the processes running in the system. Remote procedure call and file transfer has also been used.

Achievements

Awarded in 2013 for untiring contribution in a critical project

Awarded “Certificate of Excellence” in recognition and appreciation of extraordinary effort and contributions for “FiOS Digital Voice” in 2010

Awarded “Spot Award” in 2010 for exemplary contribution in Voice Portal project

Awarded “Pat on the back Award” in 2010 for exemplary contribution in Voice Portal project

Awarded “Spot Award” in 2007 for exemplary contribution in Voice Portal project

Academic Qualification

M.Sc. Software Engineering in Coimbatore Institute of Technology (Coimbatore, INDIA) - April 2005

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